... process. AS MAPON SUCURSAL EN ESPAÑA (reg.no. W0541088A) What we're looking for - Previous client support experience of +2 years is required; - Experience using ticketing tools such as Intercom, Zendesk, HubSpot, etc. - Previous experience in the IoT field will be valued; - Great organizational skills; - Being responsible with ...
... through our onboarding process - Understand our product offering through training - Master our platform and be able to support clients on basics requests through ticketing Within 3 months, you will: - Start to onboard your own new clients - Drive project management in order to ensure successful platform deployment from Kick-off ...
... Canonical solutions. Location: This is a globally remote role. What you'll do - Empathetic Engagement: Partner directly with customers across remote sessions, ticketing,, and live conversations to deeply understand and resolve their technical roadblocks. - Collaborative Problem Solving: Work hand-in-hand with internal engineering ...
... CRM systems (e.g., Salesforce, Dynamics 365), project management tools (e.g., Jira, Asana), customer success platforms (e.g., Gainsight, ChurnZero), support ticketing systems (e.g., Zendesk, ServiceNow), and other relevant databases. - Ensure data accuracy, integrity, and consistency through data cleaning, validation, and ...
... value and how it can improve the way you operate. Nice to have - Admin ownership in multiple corporate SaaS tools (e.g., Slack/Notion + project management + ticketing/support tooling) - access policies, audits, license management - Automation experience (scripts / APIs / Zapier / n8n or equivalents). We can support your ...
... If creative was the problem on an account you ran, you should have done something about the creative. - You want to be told what to do this week. - You need a ticketing system to know what matters. Show more - Fully remote Only from certain places, per the ad: “you can take client calls during US Eastern business hours”
... printing systems. - LoRaWAN, Meshtastic or other IoT communication technologies. - Previous experience mentoring junior engineers. - Experience in events, ticketing or access-control hardware. What We're Looking For You'll thrive in this role if you: - Take ownership from concept to production. - Make pragmatic technical ...
... technical concepts clearly to both technical and non-technical audiences. - Strong written and verbal English communication skills. - Experience working with ticketing and engineering collaboration tools, such as Salesforce and Jira. Where we Work We are embracing an office-first culture, encouraging three days a week in ...
... management. What we're looking for - Knowledge of Helpdesk or similar applications. - Experience in roles involving direct client contact. - Experience with incident ticketing systems (Jira). - Office365 / Windows, Apple 10 and 11 / Cisco knowledge / Networks / Portable platforms. - Availability to travel outside Malaga. - Remote ...
... everyone else faster: - Maintain the components and patterns that make design fast. - Own how the team ships. We have no PMs. You write the specs, run the ticketing workflow, keep engineers unblocked. - Build the tools and skills — Cursor rules, design QA skills, prompt templates — that let engineers do good design work ...
... telefónica . - Resolución de incidencias técnicas básicas (Soporte Técnico N1) . - Gestión de llamadas, seguimiento de incidencias y registro en herramientas de ticketing. El puesto combina aproximadamente un 80% de llamadas y un 20% de ticketing. Se ofrece - Contrato indefinido , con proyecto estable y de largo recorrido. - ...
... Medio Experiencia mínima Al menos 2 años Idiomas requeridos - Inglés - Intermedio - Español - Avanzado Conocimientos necesarios Microsoft Windows Server SLA Ticketing Soporte onsite Configuración equipos Instalación software Resolución incidencias Sector Servicios y tecnología de la información Descripción ¡FIHOCA te busca! ...
... bottlenecks and relieve pressure on the management reporting line. Operational KPI control: Monitoring a daily flow of 3,000 to 5,000 incidents using CRM and ticketing tools. Strategic liaison: Ensuring assertive, fluid communication between internal departments and corporate clients. Requirements Proven prior experience ...
... assistance to students and faculty across the group's institutions. - Manage requests, incidents, and academic documentation through our internal systems (CRM, ticketing, and portals). - Record accurate information and keep academic and administrative databases up to date. - Collaborate with different departments on support ...
... Record accurate data in customer relationship management (CRM) systems. - Perform administrative tasks related to student and teacher management. - Operate the ticketing system. - Manage files with data from teachers and students. - Enter data into reports. What we're looking for - Compulsory Secondary Education. - Experience ...
... looking for (M/F/D)? Education in Computer Science/Telecommunications Experience in: - provisioning of 3G, 4G, 5G services - direct client communication - ticketing tools - BSS or CRM tools - English B1 About the role Tecnico Soporte Telecomunicaciones (provisión 3G, 4G, 5G) - 100% remoto - Tecnico Soporte Telecomunicaciones ...
... pressure, take ownership and care about getting things right. Which brings us to you You know that behind every successful event is a well-organized travel and ticketing operation. Flights get changed, itineraries need adjusting, stakeholders have urgent requests, and sometimes plans change at the last minute. You stay calm, ...
... cuando sea necesario. - Realización de manos remotas . Gestión y mantenimiento - Registro, seguimiento y documentación de incidencias mediante herramientas de ticketing. - Inventariado y control del parque informático. - Gestión y control del stock de material tecnológico. ¿Qué buscamos? - Formación de Grado Medio o Superior ...
... seguimiento de cambios de infraestructura. - Gestión de incidencias, problemas y solicitudes bajo metodología ITIL. - Utilización de herramientas corporativas de ticketing, monitorización y CMDB. - Administración y soporte de Active Directory. - Colaboración con equipos técnicos para la resolución de incidencias y escalado cuando ...
... Administración de VMware y Hyper-V - Gestión de backup y recuperación de datos - Conocimientos en Networking y Seguridad - Experiencia con monitorización y ticketing - Valorable: Docker, Kubernetes y Cloud (AWS/Azure/GCP) - Valorable : nivel ingles Buscamos Perfil resolutivo, proactivo y con capacidad para trabajar en entornos ...