... división está especializada en ofrecer soluciones tecnológicas innovadoras para el sector del transporte y la movilidad , desarrollando sistemas críticos de ticketing, control de acceso y gestión de pagos que utilizan millones de personas cada día en todo el mundo. En Indra, buscamos incorporar un/a Responsable Técnico de ...
... experiencia en soporte técnico, donde ya has demostrado tu destreza resolviendo incidencias complejas y escaladas de Nivel 2. Te mueves con soltura en plataformas de ticketing (como Salesforce o Jira) y sabes cómo investigar a fondo un problema para encontrar su causa raíz. Si además tienes experiencia previa en hostelería o dando ...
... desarrollamos soluciones tecnológicas que transforman la forma en que millones de personas se mueven cada día. Trabajamos en sistemas críticos para transporte, ticketing, recaudo, operación y movilidad inteligente, con impacto en proyectos nacionales e internacionales. En Indra, buscamos incorporar un/a Analista Funcional experto ...
... applications, as well as all configurations within the workplace at Prosegur. - Learn the entire lifecycle of a user request or incident, from when it enters the ticketing tool until it is resolved. - Configuration of email accounts, Windows 10, software and hardware components, and handling of level 1 requests that cannot be ...
... desarrollamos soluciones tecnológicas que transforman la forma en que millones de personas se mueven cada día. Trabajamos en sistemas críticos para transporte, ticketing, recaudo, operación y movilidad inteligente, con impacto en proyectos nacionales e internacionales. En Indra, buscamos incorporar un/a Analista Funcional experto ...
... interacting across all levels of the organisation. - Data & Technical Literacy: Understanding of the cases processing technology, customer interfaces, and ticketing platform, as well as operation indicators. - Languages: Professional fluency in English and German. What you'll get What's in it for you: - Accelerate your ...
... Experiencia con sistemas operativos Windows/Linux, bases de datos, networking y troubleshooting general - Herramientas de soporte: Manejo de plataformas de ticketing, sistemas de CRM y herramientas de videoconferencia - Resolución de problemas: Capacidad analítica para diagnosticar y resolver incidencias técnicas de forma ...
... su candidatura después de leer los siguientes requisitos de habilidades y cualificaciones para este puesto. Trabajamos en sistemas críticos para transporte, ticketing, recaudo, operación y movilidad inteligente, con impacto en proyectos nacionales e internacionales. En Indra, buscamos incorporar un/a Analista Funcional experto ...
... documenting technical issues. - Ability to explain technical topics in a simple and clear way to non-technical users. - Proficiency with Jira or an equivalent ticketing platform. - Good familiarity with Cursor and Claude. - Good familiarity with APIs, logs and basic technical troubleshooting. - Ability to collect and organize ...
... https://jobeax.com/link/carKnFSOmOHhkUJ5 understanding of business applications, IT environments and incident/service request https://jobeax.com/link/Qktjij0fTqfgbqsU with ITSM or ticketing tools; experience with ServiceNow is considered an https://jobeax.com/link/z64zMXKy9M7qPPTB communication, organisation and problem-solving skills, with a ...
... explaining technical concepts to non-technical users. - Ability to quickly grasp customer needs and provide appropriate technical solutions. - Proficiency with ticketing systems and CRM tools is a plus. - Ability to work both independently and as part of a collaborative team. - Solid organizational skills, with the ability ...
... - Ability to adapt to rapidly changing, time-constrained launch schedules. - Experience using a multi-lingual web content management system - Familiar with ticketing systems and SLA Compliance (Workfront knowledge is a plus) - Basic working knowledge of HTML. - High degree of ownership and accountability. - Highly detail-oriented, ...
... through our onboarding process - Understand our product offering through training - Master our platform and be able to support clients on basic requests through ticketing Within 3 months, you will: - Start to onboard your own new clients: - Drive project management in order to ensure successful platform deployment from kick-off ...
... future. Your Impact Respond to user-reported issues in adherence to established Service Level Agreements Triage customer reported issues and respond to them via ticketing system, phone, or remote sessions Perform advanced troubleshooting at the application level and OS level, using your knowledge and relevant expertise Identify ...
... values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. What you'll do - Prioritize ticketing queues, work to resolve escalations, and clear blocking issues to enable continued delivery of Inventory and Asset Management (IAM) activities. - Provide task ...
... process. AS MAPON SUCURSAL EN ESPAÑA (reg.no. W0541088A) What we're looking for - Previous client support experience of +2 years is required; - Experience using ticketing tools such as Intercom, Zendesk, HubSpot, etc. - Previous experience in the IoT field will be valued; - Great organizational skills; - Being responsible with ...
... through our onboarding process - Understand our product offering through training - Master our platform and be able to support clients on basics requests through ticketing Within 3 months, you will: - Start to onboard your own new clients - Drive project management in order to ensure successful platform deployment from Kick-off ...
... Canonical solutions. Location: This is a globally remote role. What you'll do - Empathetic Engagement: Partner directly with customers across remote sessions, ticketing,, and live conversations to deeply understand and resolve their technical roadblocks. - Collaborative Problem Solving: Work hand-in-hand with internal engineering ...
... CRM systems (e.g., Salesforce, Dynamics 365), project management tools (e.g., Jira, Asana), customer success platforms (e.g., Gainsight, ChurnZero), support ticketing systems (e.g., Zendesk, ServiceNow), and other relevant databases. - Ensure data accuracy, integrity, and consistency through data cleaning, validation, and ...
... value and how it can improve the way you operate. Nice to have - Admin ownership in multiple corporate SaaS tools (e.g., Slack/Notion + project management + ticketing/support tooling) - access policies, audits, license management - Automation experience (scripts / APIs / Zapier / n8n or equivalents). We can support your ...