... This role is responsible for driving customer adoption, satisfaction, retention, and expansion across our SaaS customer base. You will act as the voice of the customer internally while building processes, leading a role, and partnering closely with Sales, Product, and Support to deliver exceptional customer outcomes. As a ...
Spain, Valencia
Ver vacanteHybrid
... to identify key drivers of order failures and support continuous improvement initiatives. - Understand customer expectations and translate the voice of the customer into actionable insights for internal stakeholders. - Prepare and maintain reports that track and analyse key performance indicators. Support the preparation ...
€10 an hour
... job was automatically translated to English, see original posting . About the role A technology sector company is looking for an Administrative Assistant in customer service, to work at the company located in Paterna and carry out the following tasks: - Identify and understand the client's goals and needs to adopt the best ...
Hybrid
... for Customer Success, Support and Professional Services teams (within our Customer Success Group) as well as cross-functional leadership across Engineering, Customer Success, Renewal Management, Marketing, and other resident teams. - Lead the local Support and Services teams to accelerate customer success by collaborating ...
- Presencial
- Tiempo completo
- Contrato
22600 €/año
... part of a dynamic, multilingual team delivering outstanding service. YOUR MISSION You’ll provide high-quality customer support in Dutch and English, assisting customers with inquiries related to sound equipment and technical support. Your goal will be to ensure a smooth, positive, and solution-oriented customer experience. ...
Permanent contract
About the role The Customer Success Manager (CSM) is accountable for end-to-end client success for a client supported within a Strategic POD. This role is responsible for customer relationship and P&L management of (a) strategic account(s). The CSM acts as the primary client owner, ensuring service excellence, operational ...
From €26,000 a year
... the position will be: - Attend to customer needs and generate sales opportunities (direct sales, loyalty, reactivation) through direct contact with office customers and the use of loyalty tools (Te Cuidamos). - Provide administrative support to the Office Manager and Sales Technicians to increase office efficiency. - Carry ...
Hybrid
... guidance on Cledara best practices. You will position and recommend specific product features that align with their business goals. - Onboarding & Training: Support customers through their initial journey, setting them up for long-term success on the platform. - Product Expertise: Become a subject matter expert on the Cledara ...
- Híbrido
- Tiempo completo
- Contrato
Fixed-term contract
... documenting actions) - Support and build advocacy among customer organization, including program team, champions, and buyers by delivering exceptional proactive customer support - Liaise between customer and other EcoVadis departments (Customer Care, Operations, Product, Sales…) to solve customer challenges and find solutions ...
- Presencial
- Tiempo completo
- Tiempo parcial
- Contrato
Internship contract
... training itinerary in which we will assign you a tutor who will ensure the quality of your training, making sure you make the most of your experience. For our Customer Service department, we are looking to bring in a student to support the area in managing and processing all corporate travel management requests, with an excellent ...
Full-time hours
... disputes, refund requests, and billing or balance issues. - Coordinate with support, sales, and engineering to resolve issues, and follow through until the customer confirms resolution. - Operate within agreed refund and credit authority limits, and defend those decisions with data. Voice of the customer - Collect, categorise, ...
Fully remote
About the role As we expand, we are seeking a talented Customer Success Team Lead to support and elevate our team of Customer Success Managers (CSMs). This role is pivotal in ensuring CSMs deliver measurable value to our clients, maximize product adoption, and maintain excellent account health. As a CSM Team Lead, you will ...
Have the right to work in Spain
... portfolio. • Spot patterns across accounts and bring data-backed findings into renewal and account planning. • Deliver structured, actionable feedback to Product and Support; you are a key voice of the customer internally. Team Contribution • Mentor CSM peers through informal coaching, account guidance, and knowledge sharing. • ...
Full-time hours
... renewal insight to Sales — clean handoffs, shared wins. Nice to have - Bonus points: experience with SonarQube, SAST/AppSec tooling, or developer platforms; customer-facing experience (solutions engineering, consulting, support, customer success); Java or another modern language; comfort in Linux; hands-on with AI coding ...
€26,000 - €34,000 a year
... startup environment, and are you a Customer Success Manager ? We are looking for you to join our team at Vidext! 🌟 What will your missions be? - Manage the customer lifecycle (key accounts), from initial onboarding to renewals and upsells. - Provide personalized support and guidance to customers to ensure their success ...
€27,000 - €29,000 a year
About the job This job was automatically translated to English, see original posting . Export customer service support functions, coordinating maritime transport with regular carriers and new providers. What you'll do - Management and coordination of export operations - Contact with freight forwarders, carriers, and logistics ...
€38,000 - €43,000 a year
... and gather relevant customer data from various sources, including CRM systems (e.g., Salesforce, Dynamics 365), project management tools (e.g., Jira, Asana), customer success platforms (e.g., Gainsight, ChurnZero), support ticketing systems (e.g., Zendesk, ServiceNow), and other relevant databases. - Ensure data accuracy, ...
Hybrid
... incidents, delays, or changes that may affect the customer. - Handling complaints and inquiries, providing quick and effective solutions that help maintain customer satisfaction. - Keeping customer and order information up to date in corporate systems. - Providing administrative support for activities related to orders, ...
- Presencial
- Tiempo completo
- Contrato
€19,624 a year
... technologies, and the continuing support you'll need to succeed. What you'll do In everything we do, we believe in doing right by and for people - our clients, their customers, our people, our community, and our planet. As a Customer Service Representative on our team, you will: - Handle incoming customers contacts (via telephone, ...
Full-time hours
... B2C Sales Transformation P3. Qualification Bachelor s Degree. YOE 0 to 1 years. Lang English A1, Spanish C2. What would you do You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers giving best resolutions. ...