... distribution, campaign assignment, and monitoring of outbound activity. - Monitor the quality of interactions carried out through the different channels: calls, chat, and email. - Track and analyze individual and group KPIs:- Effective contacts. - Activated agreements. - Closing quality. - Data updating and maintenance. - ...
... disruptions at the gate, refunds and every question in between. It's a huge surface area, and it's where trust in Perk is really tested. Today, the tools exist — AI chat, intelligent triage, self-serve trip management, a Support Center, help pages, and a team of expert agents. But they don't yet feel like one experience to the ...
... going international market. In this role, you will be responsible for addressing and resolving non-technical and technical customer inquiries in English via chat (Intercom) related to the Infinni platform. The ideal candidate will have strong communication, a customer-centric approach, and a keen eye for detail. This role ...
... inglés fluido para trabajar con equipos y documentación internacionales. Valoraremos especialmente - Experiencia integrando Dynamics 365 con canales de voz, chat o contact center. - Conocimientos de Dataverse y del modelo de datos de Dynamics 365. - Experiencia con APIs REST y servicios web. - Conocimientos de Power Platform ...
... inglés fluido para trabajar con equipos y documentación internacionales. Valoraremos especialmente - Experiencia integrando Dynamics 365 con canales de voz, chat o contact center. - Conocimientos de Dataverse y del modelo de datos de Dynamics 365. - Experiencia con APIs REST y servicios web. - Conocimientos de Power Platform ...
... search engine, and the DuckDuckGo subscription. We also offer private, useful, and optional AI, including https://jobeax.com/link/7ZsE9EdmLoivAfi4, which lets you chat privately with ChatGPT, Claude, and other AIs, all in one place. Our culture of trust, inclusivity, and empowered project management underpins everything we do, ...
... between customers and the right solutions. Your main tasks will be: What are we looking for? What you'll do - Providing excellent customer support via phone, chat, and email. - Helping customers with questions about product availability, store hours, and locations. - Identifying and assessing customer needs to ensure high ...
... this could be the perfect next step in your career! Main Responsibilities - Be the First Point of Contact: Engage with customers via phone (80%), email, and chat, providing prompt and effective support - Deliver Outstanding Service: Ensure a top-notch customer experience with a strong emphasis on quality and satisfaction, ...
Concentrix on-site in Barcelona is seeking a German-speaking Customer Service Representative. You will handle incoming contacts via phone, email, and chat, log interactions, and work toward timely resolutions within SLA. We offer full-time hours (39 per week), on-site locations in Barcelona. A thorough training program, ...
... Management) - Gestión de colas y enrutamiento - Reglas SLA y tiempos de resolución - Bases de conocimiento (Knowledge Base) - Omnichannel for Customer Service (chat, correo, voz) - Portales de autoservicio y encuestas de satisfacción (Customer Voice) - Experiencia en integraciones con otras plataformas, especialmente con ...
... utilizzando il CRM per garantire un servizio di alta qualità e piena conformità operativa. Cosa dovrai fare - Gestire contatti inbound/outbound (telefono, email, chat, webinar) per convertire lead in iscrizioni. - Fornire consulenza sui requisiti d’ingresso, riconoscimento titoli esteri, tasse e opzioni di finanziamento. - ...
... brand that inspires women worldwide-every interaction, every solution, every moment. What you'll do - Deliver exceptional customer support through phone, email, chat, and digital channels - Provide pre- and post-sales guidance, ensuring every customer feels valued and understood - Maintain expert knowledge of products and ...
... Annual events: Summer Seminar + Xmas Party! Recruitment Process - Initial Hello via WhatsApp: Expect a warm, friendly message from our HR team to set up a time to chat. - Interview: Dive deep with a member of our hiring team to explore your skills, experience, and how you’ll fit into our company. - Final Decision: We’ll evaluate ...
... inglés fluido para trabajar con equipos y documentación internacionales. Valoraremos especialmente - Experiencia integrando Dynamics 365 con canales de voz, chat o contact center. - Conocimientos de Dataverse y del modelo de datos de Dynamics 365. - Experiencia con APIs REST y servicios web. - Conocimientos de Power Platform ...
... their satisfaction, optimising support processes, and helping clients maximise the value of Amenitiz’s platform. Deliver high-quality customer support through chat, phone, and email, ensuring clients receive timely and effective assistance. Guide clients in using Amenitiz, empowering them to become product experts and reducing ...
Specsavers is hiring a Norwegian-speaking Customer Representative to join the team in Benalmádena, Málaga. You will handle customer calls, respond to inquiries via chat and social media, and provide professional, solution-oriented support about products, orders and services. The role offers a full-time, on-site contract (39h/week) ...
... Management) - Gestión de colas y enrutamiento - Reglas SLA y tiempos de resolución - Bases de conocimiento (Knowledge Base) - Omnichannel for Customer Service (chat, correo, voz) - Portales de autoservicio y encuestas de satisfacción (Customer Voice) - Experiencia en integraciones con otras plataformas, especialmente con ...
... level of another European language (Spanish / French / Italian / Dutch) Professional level of English Main Responsibilities : Communicate with customers via chat, video, and co-browsing tools Understand customer needs and recommend the ideal product through tailored solutions and expert advice Support customers with the ...
... people, our community, and our planet. As a Customer Service Representative on our team, you will: - Handle incoming customers contacts (via telephone, email, chat or other automated alerts) and solve users' demands - Log call details onto call management systems and provide response and resolution within SLA - Maintain ...
... scoring, and engaging with overdue customers to safeguard portfolio quality. Key Responsibilities Customer Interaction & Support Handle inbound calls, emails, and chat inquiries with professionalism and empathy, providing clear and accurate information regarding credit agreements, account status, and product features. Proactively ...