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Customer Experience Representative

Hace 27 días

Híbrido

Hybrid

About the role Job title : Customer Experience Representative Location : Barcelona, Spain We are looking for a customer-focused and proactive professional who is passionate about delivering exceptional service and building strong relationships. In this role, you will represent dsm-firmenich to some of our key clients, playing ...

España

Customer Success Engineer

Hace 27 días

Híbrido
Tiempo completo
Contrato

Permanent contract

About the role Serves on the front lines by answering questions and troubleshooting technical problems through email and scheduled videocalls when needed What you'll do - Gives support to the customer after providing the product services. - Resolves product or service problems by clarifying the customer's complaint; determining ...

España

Graduate Customer Success Manager

Hace 27 días

Remoto

Fully remote

... more. - Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer's objectives. - Engage with your portfolio of customers to ensure risk identification - Collect feedback from customers and format them for review by the product team What we're looking for - Customer-facing experience ...

España

Customer Success Engineer

Hace 27 días

Remoto
Tiempo completo

Full-time hours

About the role We're launching Customer Success Engineering — a brand-new function at Sonar, built from Barcelona. As a founding CSE, you'll help write the playbook. We are proactive technical advisors who own the health, maturity, and growth of a customer portfolio — with AI at the core of how we operate, keeping a pulse ...

España

Senior Customer Success Manager

Hace 27 días

Remoto
Contrato

Fully remote

... Contribute to process improvements by helping to define and refine customer success workflows and best practices What we're looking for - 3+ years of experience in customer success, account management, or a similar customer-facing role, preferably in a SaaS environment - A customer-centric mindset with a passion for delivering ...

España

Customer Success Manager – Mathematics (San Sebastián)

Hace 27 días

Híbrido

€25,000 - €30,000 a year

... adultas. - Has sido monitor/a de ocio y tiempo libre, o has trabajado con adolescentes de cualquier otra forma. - Tienes experiencia como Account Manager, en Customer Success, en consultoría o en el sector educativo. ...¡será maravilloso! Pero nada de esto es imprescindible: si te falta, te formamos. About the company & ...

España

Customer Success Manager

Hace 27 días

Remoto

Fully remote

Original Advert We're Influee, a leading UGC platform enabling seamless collaboration between creators and brands/agencies. Active in 30+ markets and trusted by 100,000+ creators, we're entering a new phase of growth and helping the customers we already have get more value from the product they already pay for is central ...

España

Technical Customer Success Manager

Hace 27 días

Presencial
Tiempo completo
Contrato

Full-time hours

About the role The Customer Success Manager (CSM) will be responsible for generating repeatable strategy of technology adoption for AvePoint customers. You must be able to understand the full sales cycle from both a sales and technical strategy perspective to liaise between internal and external stakeholders, such as customers, ...

España

Customer Success, Enterprise

Hace 27 días

Híbrido
Tiempo completo

Full-time hours

... Align with customers on adoption rates, measurable value, and positive AI experiences to ensure customer value realization and ROI. - Expansion and Renewal : Collaborate with Account Executives to maintain customer renewal readiness and leverage customer needs to drive expansions. - Product Feedback: Represent customer needs ...

España

Head of Retention & Customer Value

Hace 27 días

Remoto
Híbrido
Tiempo completo
Contrato

Permanent contract

... Data → Behaviour → Insight → Action → Revenue Growth Customer Relationship & Experience Retention goes far beyond CRM. You'll own the relationship with our customers across their entire lifecycle. - Turn customer feedback, NPS, surveys and reviews into actionable business improvements. - Improve onboarding and customer ...

España

Senior Customer Success Manager - Fleet, Fuel and Mobility

Hace 27 días

Remoto
Híbrido
Contrato

Fully remote

... Your focus will go beyond customer satisfaction and retention. You'll develop strategic account plans, identify expansion opportunities and work with senior customer stakeholders to drive measurable growth for both the customer and Enfuce. - You'll also act as a key link between our customers and internal teams across Product, ...

España

Customer Support Engineer

Hace 27 días

Remoto
Tiempo completo
Contrato

Full-time hours

... debug, and resolve customer support issues through support tickets, customer Slack channels, public discussions, and other support channels. - You will help customers understand how to use PlanetScale effectively, including how to reason about queries, schema changes, application behavior, database connectivity, and production ...

España

Customer Success Manager (EMEA)

Hace 27 días

Remoto
Tiempo completo
Contrato

€40,000 - €45,000 a year

... and effective solutions. - Conduct enablement sessions, product demos, and escalation calls with customers to drive adoption and address challenges. - Manage customer escalations and collaborate cross-functionally to resolve issues and ensure customer satisfaction. - Utilize data-driven insights to understand customer needs ...

España

Customer Experience Consultant

Hace 27 días

Contrato

Internship contract

... business orientation, and sensitivity toward the customer experience, capable of transforming operational data, customer feedback, and service metrics into actionable insights that help improve satisfaction, resolution, operational efficiency, and service quality. We want to bring in someone with curiosity about how service ...

España

Customer Success Manager

Hace 27 días

Híbrido
Tiempo completo
Contrato

Permanent contract

... interaction with our Enterprise and Mid- Market clients to provide the best customer experience and, of course, maintain our current churn rate. We are looking for a Customer Success Manager to help us strategically guide our customers to maximise the value of our product and enable them to achieve their business goals protecting ...

España

Senior Manager, Onboarding (high-touch customers)

Hace 27 días

Remoto
Híbrido
Tiempo completo
Contrato

Full-time hours

... requirements etc. What you bring You’ll thrive in this role if you have: - 8+ years of experience in customer onboarding, enterprise implementation, customer success, customer enablement or a related customer-facing function - 4+ years leading people, ideally in enterprise onboarding, implementation, solutions, or customer success ...

España

Customer Success Onboarding - Clinics

Hace 27 días

Híbrido
Tiempo completo
Contrato

Full-time hours

... Customer Success in Spain at Doctoralia. 🚀 Offer You are the person we are looking for if: - You have at least 1 year of experience in Customer Success or Customer Experience roles. - You have a strong user orientation , with excellent active listening and empathy skills. - You possess a high problem-solving ability , ...

España

Customer Success Manager

Hace 27 días

Presencial
Contrato

Permanent contract

About the role The Customer Success Manager (CSM) is accountable for end-to-end client success for a client supported within a Strategic POD. This role is responsible for customer relationship and P&L management of (a) strategic account(s). The CSM acts as the primary client owner, ensuring service excellence, operational ...

España

Junior Customer Relations Executive

Hace 27 días

Presencial

Have the right to work in Spain

About the role Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed. If you're a collaborator ...

España

Customer Support SeQura Eyewear

Hace 27 días

Híbrido
Tiempo completo
Contrato

Permanent contract

Requirements What challenges you´ll be solving 🚀 - Handle by phone, email or chat operational incidents from customers and opticians: payment date changes, blocked transactions, and financing queries, resolved with speed and good judgment. - Own cases end-to-end through the available channels (phone, email, CRM), working ...

España