Descripción de la vacante
Randstad España
€21,167 a year
Spain, Barcelona
Customer Service Manager en Barcelona, España is listed on Jobeax. Browse 80,000+ vacancies available.
Are you passionate about helping people and looking for a role with a real impact on the health and well-being of others? At Randstad, we are looking for a professional like you. This is an exceptional opportunity to develop your career in a dynamic, stable environment with a strong social purpose. By joining this project, you will enjoy job stability thanks to an initial contract with real options for long-term continuity. In addition, you will work in a solid support team and gain experience in a constantly growing sector, all in modern, well-connected offices.
As a customer service manager, your main mission will be to ensure excellent communication and efficient transport management. The main responsibilities you will take on in this position are the following:
Direct attention to users by phone, email, or WhatsApp.
Management and registration of bookings in the system.
Coordination of immediate transport.
Resolution and management of incidents.
To be eligible for this customer service manager position, you must meet the following training and experience requirements:
Provide a minimum of 1 year of demonstrable experience performing customer support or telephone management tasks.
Proficiency in office tools.
Intermediate level of Catalan is a plus.
We are looking for a person with excellent communication skills, verbal fluency, empathy, and a tone of voice and language adapted to patient care.
It is necessary to be a versatile person, with adaptability, strong commitment to work, a good attitude, and genuine motivation to be part of this sector.
Initial 6-month contract through the company + real possibilities of permanent employment.
Annual gross salary of €21,167.16.
Full-time schedule of 39 hours per week. The service is provided from Monday to Sunday through a rotating shift system, so full availability will be required, as morning, afternoon, and night shifts are performed (the latter will be occasional). The usual time frame will be between 8:00 AM and 12:00 AM.
You will work approximately 1 out of every 3 weekends, compensated with 2 consecutive days off during the week.
Work area: Barcelona
¿Te apasiona ayudar a las personas y buscas un puesto con un impacto real en la salud y el bienestar de los demás? En Randstad estamos buscando a un profesional o una profesional como tú. Esta es una oportunidad excepcional para desarrollar tu carrera en un entorno dinámico, estable y con un gran propósito social. Al unirte a este proyecto, disfrutarás de estabilidad laboral gracias a un contrato inicial con opciones reales de continuidad a largo plazo. Además, trabajarás en un equipo de soporte sólido y adquirirás experiencia en un sector en constante crecimiento, todo ello en unas oficinas modernas y bien comunicadas.
Como gestor o gestora de atención al cliente, tu misión principal será asegurar una comunicación excelente y una gestión de transporte eficiente. Las responsabilidades principales que asumirás en este puesto son las siguientes:
Atención directa a las personas usuarias mediante el teléfono, mail o WhatsApp.
Gestión y registro de reservas en el sistema
Coordinación de transportes inmediatos
Resolución y gestión de incidencias
Para poder optar a esta posición de gestor o gestora de atención al cliente, es necesario que cumplas con los siguientes requisitos de formación y experiencia
Aportar una experiencia mínima demostrable de 1 año realizando tareas de soporte al cliente o gestión telefónica.
Dominio de herramientas ofimáticas
Valorable nivel medio de catalán
Buscamos a una persona con excelentes capacidades comunicativas, fluidez verbal, empatía, y un tono de voz y lenguaje adaptados a la atención de pacientes.
Es necesario ser una persona polivalente, con capacidad de adaptación, gran compromiso con el trabajo, buena actitud y una motivación real por formar parte de este sector.
Contratación inicial de 6 meses por empresa + posibilidades reales de indefinido
Salario Bruto Anual de 21.167,16 euros.
Jornada completa de 39 horas semanales. El servicio se presta de lunes a domingo mediante un sistema de turnos rotativos por lo que será necesario tener disponibilidad total ya que se realizan turnos de mañana, tarde y noche (este último se realizará de manera puntual) La frnaja habitual será entre las 8:00 y las 00:00
Se trabajará aproximadamente 1 de cada 3 fines de semana, compensando con 2 días entre semana de descanso consecutivos.
Zona de trabajo Barcelona
You'll most likely need Spanish to apply.This job was automatically translated to English, .
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