Descripción de la vacante
Transcom
€21,830 a year
Spain, Barcelona
Customer Service Agent (m/f/x) - Barcelona en Barcelona, España is listed on Jobeax. Browse 80,000+ vacancies available.
Customer Service Representative (CSR)
Forcontact is a company specialized in the multichannel customer experience with operations in Spain, Croatia, Albania, and Kosovo. Currently, Forcontact is part of the Transcom Group. To learn more about Transcom, visit https://jobeax.com/link/ZXVDpcw98HElK7Jf
Are you brilliant, with excellent communication skills, and is your goal to work in an outstanding multinational company? Do you want to be part of a team that truly makes people's lives easier?
Join our Transcom family as a Customer Service Agent (m/f/x) for Italian!
Your daily responsibilities will be:
* Handling phone calls
* Managing emails
* Resolving issues related to shipments
* Resolving customer doubts
* Tracking shipments
* Forwarding specific requests to other departments when they cannot be resolved over the phone.
* Ensuring user issues are resolved
To succeed in this role, you must meet the following requirements:
* Native or fluent Italian (C2 level)
* Spanish at a C1 level
* Excellent communication skills, both spoken and written
* Proficiency in using computer tools
* Availability to start immediately after training
* Salary: EUR 1,559.25 gross per month (EUR 18,710.98 gross per year, including language bonus)
* Contract: Permanent
* Work mode: Remote
* Schedule: 39 hours per week, from Monday to Saturday, with rotating shifts.
* We are proud to say that 90% of our Managers and Directors started their careers as agents, which is a clear demonstration of our career development plan.
Transcom is a multinational company specialized in the customer experience, offering services such as customer care, sales, technical support, and credit management through a vast network of agents working from home. We are 30,000 customer experience specialists in over 90 contact centers across 29 countries, providing services in 33 languages to international brands in various sectors.
Every day, someone like you starts their adventure at Transcom. Let us discover your potential, and we will help you turn it into key skills for your future. We work as a team and are always looking for ways to improve. We care about others and are committed to both our clients and ourselves. We keep an open mind and are always ready to learn and evolve. With a positive attitude, there are no limits you cannot reach.
At Transcom, you can be yourself. Sign up, and we look forward to meeting you!
Customer Service Representative (CSR)
Forcontact è un'azienda specializzate nell'esperienza cliente multicanale con operazioni in Spagna, Croazia, Albania e Kosovo. Attualmente, Forcontact fa parte del Gruppo Transcom. Per saperne di più su Transcom, visita https://jobeax.com/link/ZXVDpcw98HElK7Jf
Sei brillante, con eccellenti doti comunicative e il tuo obiettivo è lavorare in un'azienda multinazionale straordinaria? Vuoi far parte di un team che davvero rende la vita delle persone più facile?
Unisciti alla nostra famiglia Transcom come Teleoperatore/Teleoperatrice assistenza clienti in Italiano!
Le tue mansioni quotidiane saranno:
* Assistenza telefonica
* Gestione delle e-mail
* Risoluzione di problemi relativi alle spedizioni
* Risoluzione di dubbi
* Monitoraggio delle spedizioni
* Inoltrare le richieste specifiche ad altri dipartimenti, se non possono essere risolte in chiamata.
* Garantire la risoluzione dei problemi degli utenti
Per avere successo in questo ruolo è necessario soddisfare i seguenti requisiti:
* Italiano madrelingua/bilingue
* Livello C1 di spagnolo
* Abilità comunicative, parlare in modo fluido e corretto
* Uso abituale degli strumenti informatici
* Disponibilità per un'assunzione immediata dopo la formazione
* Salario 1.559,25 EUR lordi al mese (18.710,98 EUR lordi annui, bonus linguistico incluso)
* Contratto: a tempo indeterminato
* Modalità di lavoro: remoto
* Orario di 39 ore settimanali, dal lunedì al sabato, con turni rotativi.
* Siamo orgogliosi di dire che il 90% dei nostri Manager e Direttori hanno iniziato la loro carriera come agenti, il cui é una chiara dimostrazione del nostro piano di carriera.
Transcom è una multinazionale specializzata nell'esperienza del cliente che offre servizi di consulenza CX, assistenza clienti, vendite, supporto tecnico e recupero crediti attraverso una vasta rete di agenti che lavorano da casa. Siamo 30.000 specialisti nell'esperienza del cliente in oltre 90 Call Centers in 29 paesi, fornendo servizi in 33 lingue a marchi internazionali in vari settori.
Ogni giorno, qualcuno come te inizia la sua avventura in Transcom. Lasciaci scoprire il tuo potenziale, lo trasformeremo in competenze chiave per il tuo futuro. Lavoriamo in team e siamo sempre alla ricerca di miglioramenti. Ci preoccupiamo per gli altri e ci impegniamo sia con i clienti che con noi stessi. Manteniamo la mente aperta e siamo sempre pronti ad apprendere ed evolverci. Con un atteggiamento positivo, non ci sono limiti che non puoi raggiungere.
In Transcom puoi essere te stesso/a. Iscriviti, siamo ansiosi di conoscerti!
You'll most likely need Italian to apply.This job was automatically translated to English, .
Vacantes similares
Fully remote
... company specialized in the customer experience, offering services such as customer care, sales, technical support, and credit management through a vast network of agents working from home. We are 30,000 customer experience specialists in over 90 contact centers across 29 countries, providing services in 33 languages to international ...
Spain
€21,830 a year
... company specialized in the customer experience, offering services such as customer care, sales, technical support, and credit management through a vast network of agents working from home. We are 30,000 customer experience specialists in over 90 contact centers across 29 countries, providing services in 33 languages to international ...
Spain, Barcelona
€21,830 a year
... specialized in customer experience, offering services such as CX consulting, customer support, sales, technical support, and debt collection through a vast network of agents working from home. We are 30,000 customer experience specialists across more than 90 call centers in 29 countries, providing services in 33 languages to international ...
Spain, Barcelona
Manpower España
€22,000 - €24,000 a year
... customer focus and ability to build trust will ensure every driver feels supported and finds quick solutions to their needs. You have at least one year of customer service experience. This experience will allow you to manage inquiries and issues independently and deliver excellent service from day one. You are well-organized ...
Spain, Barcelona
Manpower España
€24,000 a year
About the role Bilingual Dutch Customer Service (M/F/X)–Madrid Do you speak Dutch bilingually and are passionate about helping customers? If you are also looking for stability, continuous learning, and a motivating team, keep reading. You will be part of a leading company, as Bilingual Dutch Customer Service (M/F/X) . If ...
Spain, Madrid
€12,971 a year
... days) - Working hours 30H: 05:15 to 14:30 / 14:30 to 23:45 or last train arrival. - 4 working days and 2 rest days Job description We are looking for a railway services Assistant / Customer Service Agent in Girona (M/F) Requirements - ESSENTIAL: DISABILITY CERTIFICATE OF 33% OR MORE - ESSENTIAL: full comprehension and oral ...
Spain, Gerona
Manpower España
€25,000 a year
About the role Customer Service Administrative (M/F/X) Are you passionate about customer service and want to be part of a team committed to public service? We are looking for a proactive, organized, and customer-oriented person to join our team. What you'll do You will be responsible for providing friendly, efficient, and ...
Spain, Sant Sadurni d'Anoia
€10 an hour
... job was automatically translated to English, see original posting . About the role A technology sector company is looking for an Administrative Assistant in customer service, to work at the company located in Paterna and carry out the following tasks: - Identify and understand the client's goals and needs to adopt the best ...
Spain
€24,000 - €30,000 a year
... administration or incident coordination? At Manpower, we are recruiting a Customer Service Coordinator for an international company that manages maintenance services for retail stores across Europe. This is a fully on-site position in Vilassar de Mar, approximately 30 km from Barcelona. Before applying, please make sure ...
Spain
Ticketdoor
... te apasiona la atención al cliente, te motiva el crecimiento y te entusiasma trabajar en un entorno startup dinámico, nos encantará conocerte. Buscamos un Customer Service Agent, con contrato indefinido a media jornada y disponibilidad para trabajar fines de semana. TU IMPACTO Como parte del equipo de Customer Service ...
Spain, Sallent
Permanent contract
... entertainment! Ready to be part of the experience? Now, let's discuss this role and what you will do to help achieve Fever's mission. What you'll do We love our customers and always aim to provide the best service. If you like working at home, this job is for you! INFO: The Schedule for the afternoon-shift position is 16:00 ...
Spain
€10 a month
... management (policy operations, modifications, etc.) What we're looking for - Secondary education level (ESO, high school diploma, or equivalent). - Experience in customer service and claims management. Highly valued in the insurance/financial sector and call center environment. - Valuable insurance level 3 certification: recommended ...
Spain
Adecco España
€10 an hour
... communication skills and a passion for helping others? This could be your opportunity! What you'll do What will you do on a day-to-day basis? - Making calls to customers who have already requested a quote to advise them and offer them the best proposal for car and motorcycle insurance from this major insurer. - Cross-selling ...
Spain, Madrid
Adecco España
€17,000 - €17,001 a year
About the role We are looking for someone with a true calling for in-person customer service for a store located in the center of Torrelavega . This role is entirely focused on customer support and issue resolution , with no sales duties . If you enjoy direct interaction with customers, are a communicative person, and feel ...
Spain, Torrelavega
Triangle Solutions RRHH
€16,585 a year
About the role 📢 We Are Looking for You! We are looking for a Telephone Agent (M/F/X) in Valencia 📢 Do you have experience as a Telephone Agent (M/F/X) or would you like to make the leap into this sector? This could be your opportunity! We are looking for people eager to work in Valencia. What you'll do ✔️ Handling queries ...
Spain, Valencia
Triangle Solutions RRHH
€12,744 a year
... opportunity! We are looking for people eager to work in Jerez de la Frontera. What you'll do ✔️ Telephone contact with potential clients. ✔️ Offer products and services from an important company in the energy sector. What you'll get 🎯 Contract: temporary: 3 months + extension and possibility of moving to permanent staff later. ...
Spain, Jerez
€20,000 - €22,000 a year
You'll most likely need Spanish to apply. This job was automatically translated to English, see original posting . What you'll do - Customer interaction in operational matters. - Training, supervision, and management of the team. - Ensuring compliance and control of SLAs. - Preparing periodic reports. - Process analysis. ...
Spain
€10 an hour
You'll most likely need Spanish to apply. This job was automatically translated to English, see original posting . About the role Job offer for an In-Person Customer Service Agent in Granollers, Barcelona, published by ADECCO on its official job portal. Offer details - Contract: Temporary with possibility of permanent employment ...
Spain
€13,184 a year
This job was automatically translated to English, see original posting . About the role Job offer for CUSTOMER SERVICE AGENT WITH LANGUAGES Additional information - Contract: Temporary with possibility of permanent employment - Schedule: Part-time - Sector: Contact Center - Specialty: COMMERCIAL, SALES - Experience: Less ...
Spain