... looking for - Previous experience in client-facing technical support, SaaS support, product support or similar roles. - Strong customer orientation, empathy and ability to manage client expectations with clear and timely communication. - Solid problem-solving skills, with a structured approach to investigating, reproducing and ...
... Engineering or a related field. - Fluency in Spanish and English. - Proven experience in a Technical Support, Helpdesk, or Support Engineering role, ideally within a B2B or hospitality‑tech environment. - Expertise with network infrastructure, hardware, or software solutions specific to the hospitality sector. - Strong ...
... puente analítico crítico entre el soporte inicial y el equipo de desarrollo, aislando fallos y evitando el escalado innecesario de problemas de configuración. - Mitigación del Impacto: Diseñar y proveer soluciones temporales eficientes (workarounds) para asegurar que la actividad de Hospitality y de los empleados no se detenga ...
... the technical reference for the Service Support team and customers once the relevant service technologies are mastered, acting as the primary technical liaison with the Technology Centers. - Drive the development of technical expertise and capabilities within the local service support team in coordination with the various ...
... candidate will work closely with Marketing & Sales, helping identify opportunities, generate insights and drive execution of key business priorities. Key Responsibilities: - Engage customers through remote interactions and omnichannel campaigns. - Generate, qualify and follow up commercial opportunities. - Support execution of ...
... stable project in a growing sector with the option of remote work, this offer might interest you. What you'll do - Phone contact and support: Direct contact with users to follow up, manage, and resolve incidents related to payment and billing. - Document management and systems: Fluid handling of corporate email, digital ...
... core SaaS administration with physical asset lifecycle https://jobeax.com/link/9nukMfpjma1MdWF6 traditional helpdesk ticket resolution, you will act as an on-site "sensor" for our global IT Operations unit—identifying root causes, eliminating manual workflows, and helping fuel our transition toward AI-driven support solutions, ...
... guidelines, and corporate policies. - Comply with the company’s ethical code of conduct. Networking/Key relationships This position requires strong collaboration with various departments and Business Units. Due to the wide product portfolio supported by HelpLine, staying up to date on technologies and processes is critical. ...
... After-sales Technical Support Specialist (Automotive) for its offices located in Alcobendas (Madrid). What you'll do - Provide first and second level technical support to the dealer network through case management systems, remote support, and on-site assistance when necessary. - Assist in diagnosing and resolving complex issues ...
About the opportunityAt N26, our Internal IT team (IIT) is dedicated to optimising and automating manual tasks to support the company. We are transitioning from traditional IT to an approach that empowers our users to resolve their own requests efficiently using Mobile Device Management (MDM) systems, self-service portals, ...
... status, comments, assignees, and documentation associated with each ticket accurate. - Have a customer service orientation, a willingness to learn, and the ability to collaborate with teams from different areas. - Have basic knowledge of IT support, service management, or ITIL best practices. - No prior professional experience ...
... platform automation and driving innovation ideas for efficiency and quality. - Technical spec input and user acceptance testing (UAT) of software enhancements within the marketing automation toolset - Debugging of workflow and delivery issues, plus reporting and tracking of platform issues and bugs with IT support - Documentation ...
... professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. Key Responsibilities & Tasks Job Title: Technical Support Advisor (German - speaking) Remote ...
... soporte L1. - Participar en la mejora continua del servicio. ¿Qué buscamos? - 2 o más años de experiencia en actividades relacionadas con soporte/consultoría IT. - Experiencia real en Application Support / IT Support L2 y troubleshooting. - Experiencia con herramientas de ticketing, especialmente ServiceNow . - Conocimientos/experiencia ...
... operaciones y negocio para garantizar la estabilidad de la plataforma. - Participación en despliegues, validaciones técnicas y mejoras de fiabilidad. Requisitos clave Buscamos profesionales con al menos 3 años de experiencia en posiciones de L3 Application Support, Site Reliability Engineering (SRE) o Software Engineering ...
... enjoy investigating complex vehicle faults, and would like to continue developing your technical expertise in a remote and international environment, this opportunity could be for you. You will provide technical support to automotive workshops, listening to their queries, analysing the available information, and guiding fellow ...
Reboot Monkey is seeking a Data Center Technician to provide on-site technical support at Ibiza data center facilities. The role requires hands-on work with server hardware, cabling, and network equipment, with strong English communication and physical ability to lift equipment. You will perform remote and on-site tasks, ...
... incident processing, first-line support, and user account management (Active Directory, permissions). You will classify, document solutions, escalate complex issues, monitor SLAs, and communicate clearly with customers. Basic Windows, Microsoft 365, AD and ticketing knowledge required; German language strong; English basic.
... automatización de procesos. - Colaboración con equipos técnicos L3, soporte regional y otras áreas de negocio para garantizar la resolución eficiente de incidencias. Requisitos mínimos: - Experiencia previa en soporte técnico IT, Application Support o Service Desk L1/L2. - Buen nivel de troubleshooting y análisis de incidencias. - Experiencia ...