Fully remote
... experience. This is your opportunity to directly shape how our customers experience Booksy every day! What you'll do - Provide Swift Support: Manage incoming customer inquiries via multi-channel support, meeting SLA targets so no customer is left behind. - Problem-Solve & Personalize: Diagnose customer challenges quickly ...
- Remoto
- Tiempo completo
- Contrato
Full-time hours
... be done? - You will advise and handle support requests from customers and developers on the PlanetScale platform. - You will respond to, debug, and resolve customer support issues through support tickets, customer Slack channels, public discussions, and other support channels. - You will help customers understand how to ...
- Remoto
- Híbrido
- Presencial
- Contrato
Have the right to work in Spain
About the role We are looking for a dedicated and enthusiastic Senior Customer Support Agent to join our European customer service team and our going international market. In this role, you will be responsible for addressing and resolving non-technical and technical customer inquiries in English via chat (Intercom) related ...
US$180,000 - US$190,000 a year
... internal teams - Lead other leaders with empathy and accountability across multiple regions, languages, and cultures What Sets You Up for Success: - 8+ years in customer support or service, including at least 4 years leading teams with experience leading other leaders - Direct experience leading customer support for a SaaS or ...
Full-time hours
... operations, to marketing, to product, we are looking for talented people who will shape how millions of customers play, watch, and connect every day. Customer Support at Super isn't a cost centre — it's a strategic differentiator. As we scale internationally, fast, seamless, high-quality support is what earns customer trust ...
- Remoto
- Híbrido
- Tiempo completo
- Contrato
Full-time hours
... Italian and English, to provide outstanding customer service and support our customers. - Manage incoming contacts such as phone calls, emails, and letters from customers: This involves promptly and professionally handling all incoming communication from customers, ensuring that their inquiries and concerns are addressed in ...
- Remoto
- Híbrido
- Tiempo completo
- Contrato
Full-time hours
... strong feedback loop to product: synthesize patterns, share actionable insights, and propose improvements to the customer experience. Help define and document support processes in Spain (prioritization, workflows, quality standards, tooling practices), with a scaling mindset. Contribute to the support growth strategy in Spain, ...
- Remoto
- Híbrido
- Tiempo completo
Full-time hours
About the role Customer Support Agent (French and Italian speaker) We are looking for a French and Italian-speaking Customer Support Agent to join our customer support team serving travel agencies across the French and Italian markets. In this role, you will provide first-level support to travel agencies using the Amadeus ...
Full-time hours
... - Owns the Digital CCC or/and Customer Support Delivery Data Product , driving its strategy, roadmap, governance, evolution and adoption in alignment with Customer Support business priorities and enterprise data standards. - Acts as a data SME for Contact Center or/and Customer Support Delivery capabilities, helping translate ...
... Collaborate with other teams to provide promotional offers and inform players about new game features and events. - Develop guidelines and procedures for future support team members Requirements - Minimum 4 years of experience in a customer support role, ideally in iGaming. Alternatively, similar experience in Quality Assurance ...
Spain, Santander
Ver vacante... Collaborate with other teams to provide promotional offers and inform players about new game features and events. - Develop guidelines and procedures for future support team members Requirements - Minimum 4 years of experience in a customer support role, ideally in iGaming. Alternatively, similar experience in Quality Assurance ...
Spain, Tarragona
Ver vacante... Collaborate with other teams to provide promotional offers and inform players about new game features and events. - Develop guidelines and procedures for future support team members Requirements - Minimum 4 years of experience in a customer support role, ideally in iGaming. Alternatively, similar experience in Quality Assurance ...
$480 USD
... Infinni platform. This role reports to the Support Team Lead and will play a crucial part in ensuring our customers receive the highest standard of service. Customer Service: Respond promptly and professionally to customer questions through chat (Intercom). Work closely with other members of the support team to share knowledge ...
- Remoto
- Híbrido
- Presencial
- Tiempo completo
Full-time hours
... minimal and primarily associated with business meetings, training, or organizational initiatives. As a Customer Care Specialist, you will combine advanced customer operations expertise with a focus on operational excellence and continuous improvement. You will support complex customer situations, drive process enhancements, ...
- Remoto
- Híbrido
- Presencial
- Tiempo completo
Full-time hours
... ensure outstanding customer experience - Collaborate closely with service engineers, repair centers, logistics teams and other internal stakeholders to resolve customer issues - Handle customer escalations, including product and service-related complaints, ensuring timely resolution and appropriate follow-up - Support quality ...
Fully remote
... of risk-minded problem solvers who advise the business on the company's regulatory obligations and enterprise risk. In this role, you will own OKX's Global Customer Complaints Program and report directly to the Compliance Chief of Staff. You will work closely with Local Compliance, Legal, Customer Support, Product, Operations, ...
Fully remote
... Account Executives to identify and close upsell and cross-sell opportunities during the renewal cycle. - Stakeholder Collaboration: Work closely with Sales, Customer Success, Product, Data, and GTM teams to support and inform retention strategy and customer engagement models. What you'll get 💡 A product you can believe ...
Fully remote
... upsell and cross-sell opportunities and work closely with the Sales team to grow customers over the long term. - You actively manage renewals and ensure high customer satisfaction and loyalty through clear communication and reliable support. - Customer retention rate. - Expansion revenue (upsells/cross-sells). - MEDDIC training ...
... This role is responsible for driving customer adoption, satisfaction, retention, and expansion across our SaaS customer base. You will act as the voice of the customer internally while building processes, leading a role, and partnering closely with Sales, Product, and Support to deliver exceptional customer outcomes. As a ...
Spain, Valencia
Ver vacanteFull-time hours
... disputes, refund requests, and billing or balance issues. - Coordinate with support, sales, and engineering to resolve issues, and follow through until the customer confirms resolution. - Operate within agreed refund and credit authority limits, and defend those decisions with data. Voice of the customer - Collect, categorise, ...