Full-time hours
... our team! What are we looking for? • Education: Degree in Tourism, Master's in Marketing or similar; specific training in tourism quality is essential. • Experience: minimum 2 years in customer service and quality in the hotel sector. • Languages: advanced English, advanced German; other languages are a plus. • Knowledge ...
- Presencial
- Tiempo completo
... construyendo un gran equipo para hacerlos realidad. ¿Nos ayudas?. Puedes echar un vistazo a nuestra web aquí: ¿Qué estamos buscando? Como reporte directo del Head of Customer Experience, el Customer Experience Operations Manager es responsable de la operación diaria de atención al cliente de REVEL, tanto del equipo in-house backoffice ...
Permanent contract
... At #OKMobility we continue to grow and, to keep enhancing our customers' experience, we are looking to incorporate a Customer Experience & Journey Standards Manager at our corporate headquarters in Palma de Mallorca . Your mission will be to design, govern, and optimize the end-to-end customer experience across the entire ...
29500 €/año
Foundever® is currently recruiting a Senior Team Manager to lead operations for a prestigious luxury automotive customer experience project based in Madrid. This opportunity is designed for experienced leaders who are passionate about operational excellence, premium customer engagement, and high-performance team management ...
- Presencial
- Tiempo completo
- Contrato
€29k EUR - €29500 EUR / year
... - Previous experience as Team Manager, Supervisor, or Operations Team Leader within customer service or contact center environments. - Minimum 6 months of experience in customer operations. - Experience in premium customer service environments, luxury sectors, or high-value customer care will be highly valued. - Strong ...
Full-time hours
... communication and documentation. - Bachelor's degree or equivalent practical experience. Nice to have - Commercial experience developing strategies that improve customer retention and business outcomes. - Familiarity with the Salesforce product ecosystem, customer deployment patterns, and enterprise use cases. - Experience utilizing ...
- Remoto
- Tiempo completo
- Contrato
Permanent contract
... engagement and brand protection. Our AI isn't new, it has been built, tested, and refined over a decade to ensure unmatched precision and scalability. As a Customer Success Manager, your role is to ensure our clients maximize the power of our AI-first, tech-driven platform to protect their brand, engage with audiences in ...
Full-time hours
... disputes, refund requests, and billing or balance issues. - Coordinate with support, sales, and engineering to resolve issues, and follow through until the customer confirms resolution. - Operate within agreed refund and credit authority limits, and defend those decisions with data. Voice of the customer - Collect, categorise, ...
- Híbrido
- Tiempo completo
- Contrato
Permanent contract
... Internet a safer place! As our Customer Success Manager , you will be in constant interaction with our Enterprise and Mid- Market clients to provide the best customer experience and, of course, maintain our current churn rate. We are looking for a Customer Success Manager to help us strategically guide our customers to maximise ...
- Presencial
- Tiempo completo
- Contrato
€21,167 a year
... out of every 3 weekends, compensated with 2 consecutive days off during the week. Work area: Barcelona Requirements To be eligible for this customer service manager position, you must meet the following training and experience requirements: Provide a minimum of 1 year of demonstrable experience performing customer support ...
- Remoto
- Tiempo completo
- Contrato
Full-time hours
... safer and more secure. The AI Customer Success function is being built from the ground up, and this role will help define it internationally. As the first Customer Success Manager in this area, you will own the end-to-end post-sale experience for a portfolio of customers that includes some of the world’s most sophisticated ...
Full-time hours
... in Customer Success, Operations, Project Management, QA, or similar roles (preferably in SaaS or service environments). - Strong understanding of the full customer lifecycle and its KPIs: acquisition, retention, and expansion. - Experience driving operational excellence, process improvement, or QA programs. - Strong analytical ...
- Remoto
- Tiempo completo
- Contrato
€40,000 - €45,000 a year
... supported, and you're authorized to work where you live, you can work from anywhere. Requirements - Minimum of 2 years of experience in a Customer Success, Account Manager or quota-carrying role, preferably in a SaaS or technology company. - Proven track record of managing multiple customer relationships and driving customer success ...
- Presencial
- Tiempo completo
- Contrato
Full-time hours
... the customer's business needs - Determining individualized customer success plans for your customers, utilizing net promoter score (NPS) metrics and other customer data - Working closely with account managers to understand the short-term and long-term sales strategies to identify keys areas to drive customer success through ...
- Remoto
- Híbrido
- Tiempo completo
- Contrato
FULL TIME contract
... part of one of the fastest growing B2B scale-ups, then BizAway is the company you have been looking for. 🤩 We are looking for We're looking for a Lead Product Manager - Traveler Experience who will own the end-to-end traveler experience - search, booking, pre-trip preparation, in-trip support, disruption handling, and post-travel ...
- Remoto
- Híbrido
- Presencial
- Tiempo completo
- Contrato
Permanent contract
... hospital sees value quickly, uses our product effectively, resulting in a strong position to continue leveraging our solution in the long run , once they’ve experienced the benefits firsthand. As a Customer Success Manager you’ll play a critical role in helping hospitals integrate our solution effectively and see real value ...
Full-time hours
... around you grow What we're looking for - 7+ years experience working in Customer Success, Technical Account Management, Professional Services or other similarly customer-centric role for a technical product (ideally consumption based) - 4+ years experience being accountable for customer health and revenue realization for a defined ...
- Remoto
- Tiempo completo
- Contrato
Full-time hours
About the role We're seeking a proactive and driven Customer Success Manager to join our EMEA Customer Success team. In this role, you will take ownership of the post-implementation ("in-life") journey for our accounts, with a special focus on our German-speaking customer base. This role is not focused on initial activations ...
Full-time hours
... support is what earns customer trust and compounds into long-term growth. This role sits at the centre of that transformation. We're looking for a Staff Product Manager to rethink support from the ground up — blending AI-driven automation with exceptional human experiences — and to own the support product as a business, not ...
- Remoto
- Híbrido
- Tiempo completo
- Contrato
€112,100 - €132,400 a year
... across an expanding ecosystem of services, use cases, and technical users. Drive product outcomes through discovery, data, and leadership - Engage deeply with customers, community members, and internal teams to understand real workflows, pain points, and opportunities across the builder experience. - Define clear product bets, ...