€25,000 - €30,000 a year
... and Peru, who help more than 600,000 students learn mathematics by fostering deep understanding and competency development. What you'll do You will join the Customer Success & Account Management team in the Basque Country, serving as the point of contact for secondary schools in your area. Your mission will be to ensure ...
Hybrid
... you will be in charge of: - Manage VIP and sensitive customer complaints; - Manage customer complaints received through our Social Care channels; - Manage customer complaints addressed directly to CSM members; - Proactively work to ensure excellent service to these highly valued individuals; - Identify PR risks in both ...
- Remoto
- Híbrido
- Tiempo completo
Full-time hours
... cross-functional teams to deliver a seamless customer experience. - Help scale Customer Success by identifying opportunities to improve efficiency, consistency and customer impact. What we're looking for - 3-4+ years of experience in Customer Success with ownership of customer retention, renewals and long-term customer health. ...
Hybrid
... for Customer Success, Support and Professional Services teams (within our Customer Success Group) as well as cross-functional leadership across Engineering, Customer Success, Renewal Management, Marketing, and other resident teams. - Lead the local Support and Services teams to accelerate customer success by collaborating ...
- Remoto
- Híbrido
- Tiempo completo
- Contrato
Full-time hours
... and reduce recurring questions. Create and maintain a knowledge base in Spanish (articles, FAQs, internal macros), in collaboration with HQ, to improve self-service and reduce ticket volume. Maintain a strong feedback loop to product: synthesize patterns, share actionable insights, and propose improvements to the customer ...
Full-time hours
... Evaluate new services, processes and technologies introduced at the helpdesk. - Participate in training programs to support new technologies, procedures and customer service enhancements. - Collaborate with departmental staff to promote and maintain strong customer service values. - Escalate unresolved issues to support ...
Full-time hours
... model to a proactive Customer Success motion focused on preventing churn and scaling retention impact. What you'll do - Lead, coach, and develop a team of 5 Customer Success Specialists managing Tier 3 accounts, fostering a culture of accountability, customer-centricity, and continuous improvement. - Drive the transformation ...
Permanent contract
... partner of over 4 million merchants in 36 markets worldwide, providing simple and affordable tools that enable them to manage payments, business finances and customer relationships. As a Customer Support Agent for the Spanish and Portuguese market, you will be the voice of our company. What you'll do - Supporting our Spanish ...
... existing, and potential customers, providing product and technical guidance while implementing effective customer service strategies. Your goal is to foster customer loyalty and enhance the overall customer experience. Your Main Responsibilities - Manage relationships with B2B customers, including installers and distribution ...
Spain, Valencia
Ver vacanteFully remote
... learning and development budget About the company & team The CSM team serves a dual-purpose role within the organization, acting as a crucial link between our customers and our product & service offerings. This position is instrumental in understanding and addressing customer needs, ensuring that our solutions are aligned ...
- Remoto
- Híbrido
- Tiempo completo
Full-time hours
... helping resolve queries efficiently while delivering a high standard of customer service. What you'll do - Serve as the first point of contact for Amadeus customers, mainly travel agencies, providing product and solution support by phone, email, the Amadeus Customer Portal, and remote tools. - Understand customer needs ...
... checks, documentation and administrative tasks linked to programme management. - Proactively identify recurring issues and suggest improvements to processes and customer journeys. Required Skills - 2+ years’ experience in customer service roles, ideally in financial services or B2B environments. - Strong service orientation ...
Full-time hours
... growth: Help and guide customers to develop their usage. - Onboarding: Provide training and support to new customers. - Customer support: Deliver exceptional customer support and build strong relationships with our clients. Who We're Looking For - Communication: Exceptional customer service and communication skills, with ...
Permanent contract
... customer enquiries, requests and complaints. · Provide clear and timely information about products and/or services. · Identify opportunities to improve the customer experience and propose solutions in the restaurant. · Maintain high standards of quality in customer service and loyalty building. What do you need? Excellent ...
Have the right to work in Spain
... customer-oriented person to fill the position of Customer Experience Manager at our restaurant. Their mission will be to ensure an exceptional experience for our customers, enhancing the brand image and collaborating on marketing actions and local activities. What you'll do Tasks: Customer service and experience Ensure the restaurant's ...
... - Titulación universitaria en ADE, Marketing, Turismo, Ingeniería, Psicología o similar. - Experiencia de al menos 4-5 años en posiciones relacionadas con Customer Experience, Customer Journey, Service Design, Calidad o Mejora Continua. - Experiencia liderando proyectos transversales con impacto en negocio y experiencia ...
... del equipo, poniendo el foco en la optimización de los procesos y procedimientos. Comprender los cambios del entorno e identificar oportunidades de mejora en customer journey digital, proponiendo soluciones enfocadas a la generación de negocio. Desarrollar acciones para mejorar el talento y las capacidades de los miembros ...
Spain, Cornellà de Llobregat
Ver vacanteProduct Adoption Specialist Customer Success · Barcelona, Spain (Hybrid) · EMEA Position Overview In the Customer Success organization, creating impactful experiences for our customers is our most important goal. We believe in a consistent, complete cycle of customer success that supports improved revenue and sustainable ...
Spain, Barcelona
Ver vacante1600 €/mensuales
NewCo Communications in Spain seeks motivated customer service professionals to be the friendly voice on the line, ensuring customers feel safe and well supported. As a first point of contact, you will answer inquiries by phone and email, provide tailored solutions, and ensure accurate administrative follow-up for all requests. ...
Spain, Barcelona
Ver vacanteHave the right to work in Spain
... customer demand. Solve customer operations issues to ease deliveries requirements. Give feedback and maintain a clear and efficient communication flow between Customers and DSM‑Firmenich. Understand and take ownership of customer constraints to continuously improve DSM‑Firmenich service levels. Open, follow up and close relevant ...