Descripción de la vacante

Workplace Engineer en España

PresencialTrabaja desde la oficina

Have the right to work in Spain

Spain

Hace 7 días

Workplace Engineer en España is listed on Jobeax. Browse 80,000+ vacancies available.

Nice to have

Cisco CCNP Collaboration
Cisco Collaboration Specialist Certifications
CCNA
CCIE Collaboration (considered a strong advantage)

We value all applications and offer in-person and online training and certifications. Even if you do not adjust 100% of the requirements, we want to meet you!

Job Description

We are looking for an experienced Cisco Telephony & Videoconferencing - IPT Expert to join our Unified Communications team supporting a large-scale international environment. As Senior Unified Communications Engineer, you will be responsible for the design, implementation, support, and continuous improvement of Cisco telephony and video conferencing solutions, ensuring the delivery of reliable and high-quality communication services.

Your role

Lead and implement Cisco Telephony and Video Conferencing projects.
Provide expert-level support for complex incidents and technical issues.
Support operational teams (L1 and L2) when required.
Manage major incidents, including qualification, action planning, resolution, root cause analysis, and knowledge documentation.
Perform problem management activities and contribute to service improvement initiatives.
Collaborate with internal teams and stakeholders to address specific customer requirements.
Ensure effective knowledge transfer to engineers and technicians.
Maintain and update technical documentation, including High-Level Design (HLD) and Low-Level Design (LLD) documents.
Execute hardware validation, testing, and configuration activities.
Participate in change management and continuous service enhancement initiatives

Your profile

Minimum 5 years of experience working in Cisco Collaboration environments.
Strong expertise in Cisco Unified Communications technologies, including:

Cisco Unified Communications Manager (CUCM)

Cisco Unity Connection

Cisco Jabber

Cisco IP Phones

Strong knowledge of Cisco Video Conferencing solutions, including

Cisco Meeting Server (CMS)

Cisco Telepresence Endpoints

Cisco TMS

Solid understanding of SIP and H.323 protocols.
Experience working with VMware v7/v8 environments.
Ability to troubleshoot and resolve complex technical issues in enterprise environments.

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