Outsourcing Technician en España is listed on Jobeax. Browse 80,000+ vacancies available.
About the job
You'll most likely need Spanish to apply.This job was automatically translated to English, .
The selected candidate will join the team at our end client as an N2 Support Technician, providing IT support and taking part in the installation, configuration and maintenance of computer equipment, as well as resolving incidents. They will work with a focus on service quality, user experience and proper ticket management and prioritisation.
What you'll do
• Technical support to users (N1 and N2), managing incidents and requests through the ticketing system • Installation and configuration of Windows 10/11 operating systems and corporate software • Resolution of hardware and software incidents, with the ability to analyse and escalate when necessary • Basic administration of networks, users and peripherals • Organised ticket management, ensuring traceability, documentation and SLA compliance • Prioritisation of tasks according to impact and urgency • Support in a Microsoft 365 environment (Exchange, Teams, OneDrive, SharePoint)
What we're looking for
We are looking for someone autonomous, resolute, and passionate about innovation and continuous improvement. A person who enjoys learning, collaborating in a team, and providing solutions with real impact.
We also value an N2 profile with organisational skills, technical judgement and experience managing their workload in a structured way, especially in loosely defined environments where they have taken responsibility for systems and improvements.
• Experience in user support (N1/N2) • Good command of ticketing tools and structured work • Knowledge of the Microsoft 365 environment (Outlook, Teams, Intune, SharePoint, etc.) • Good communication and teamwork skills
Nice to have
•Experience in corporate environments and end-client support
•Knowledge of PowerApps, Power Automate
About the company & team
🚀 At ANCO, we are an IT consultancy with over 40 years of experience. We help companies in their digital evolution with private and public cloud solutions, infrastructure, cybersecurity, digital transformation, and modern workplace, combining leading technology with close, honest, and proactive service.
If you are passionate about the IT world, at ANCO you will find an environment where you can grow professionally, get certified, and participate in high-impact projects for clients from different sectors.
Additional information
Are you an autonomous, resolute person who wants to make improvements? Then we want to meet you! Join a team that values innovation, continuous growth, and where your ideas will be welcome.
🌱 At ANCO we are committed to equal opportunities and foster a diverse, inclusive and respectful environment.
La persona seleccionada se incorporará al equipo en nuestro cliente final como Técnico/a de Soporte N2, dando soporte IT y participando en la instalación, configuración y mantenimiento de equipos informáticos, así como en la resolución de incidencias. Trabajará con foco en la calidad del servicio, la experiencia de usuario y una correcta gestión y priorización de tickets.
What you'll do
• Soporte técnico a usuarios (N1 y N2), gestionando incidencias y solicitudes mediante sistema de ticketing • Instalación y configuración de sistemas operativos Windows 10/11 y software corporativo • Resolución de incidencias de hardware y software, con capacidad de análisis y escalado cuando sea necesario • Administración básica de redes, usuarios y periféricos • Gestión ordenada de tickets, asegurando trazabilidad, documentación y cumplimiento de SLAs • Priorización de tareas según impacto y urgencia • Soporte en entorno Microsoft 365 (Exchange, Teams, OneDrive, SharePoint)
What we're looking for
Buscamos a alguien autónomo/a, resolutivo/a y con pasión por la innovación y la mejora continua. Una persona que disfrute aprendiendo, colaborando en equipo y aportando soluciones con impacto real.
Además, valoramos un perfil N2 con capacidad de organización, criterio técnico y experiencia gestionando su carga de trabajo de forma estructurada, especialmente en entornos poco definidos donde haya asumido responsabilidad sobre sistemas y mejoras.
• Experiencia en soporte a usuario (N1/N2) • Buen manejo de herramientas de ticketing y trabajo estructurado • Conocimientos en entorno Microsoft 365 (Outlook, Teams, Intune, SharePoint, etc.) • Buenas habilidades de comunicación y trabajo en equipo
Nice to have
•Experiencia en entornos corporativos y soporte a cliente final
•Conocimientos en PowerApps, Power Automate
¿Eres una persona autónoma, resolutiva y con ganas de aportar mejoras? ¡Entonces queremos conocerte! Únete a un equipo que valora la innovación, el crecimiento continuo y donde tus ideas serán bienvenidas.
About the company & team
🚀 En ANCO somos una consultora IT con más de 40 años de experiencia. Ayudamos a las empresas en su evolución digital con soluciones de cloud privado y público, infraestructura, ciberseguridad, transformación digital y modern workplace, combinando tecnología líder con un servicio cercano, honesto y proactivo.
Si te apasiona el mundo IT, en ANCO encontrarás un entorno donde crecer profesionalmente, certificarte y participar en proyectos de alto impacto para clientes de distintos sectores.
Additional information
🌱 En ANCO apostamos por la igualdad de oportunidades y fomentamos un entorno diverso, inclusivo y respetuoso.
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