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IT Support Technician N1 (Remote) en España - Jobeax

IT Support Technician N1 (Remote) en España is listed on Jobeax. Browse 80,000+ vacancies available.

You'll most likely need Spanish to apply.This job was automatically translated to English, .

About the role

We are looking for a Level 1 Service Desk Agent to provide first-level technical support to end users, acting as the single point of contact (SPOC) for managing incidents and service requests. You will be part of a team focused on excellence in user support, ensuring compliance with established service levels and a quality support experience.

Stable project
You will be part of a Technology Talent ecosystem

What you'll do

Provide support and assistance to users via phone, email, chat, and self-service portal.
Register, classify, and prioritize incidents and requests in ITSM tools.
Perform initial diagnosis and resolution of first-level incidents following procedures and knowledge base.
Escalate complex incidents to L2 and L3 support teams as appropriate.
Track and coordinate tickets through to resolution.
Maintain continuous and proactive communication with users regarding the status of their requests.
Comply with operational procedures and service level agreements (SLAs).
Document actions, solutions, and evidence thoroughly in tickets.
Participate in continuous improvement initiatives by updating the knowledge base and optimizing support processes.

What you'll get

Permanent contract with Consulting Tech Solutions (Michael Page).
Work model: 100% remote.
Schedule: C-Flex: combination of split and continuous shifts (indicative model, subject to confirmation).
Learning and professional development opportunities in IT environments.
Salary between €18,000 and €20,000 gross per year.
€1,200 per year in social benefits (meal vouchers, transport, health insurance, etc.)
Excellent work environment and opportunities for internal growth.

About the company & team

Page Consulting Tech Solutions is the area of PageGroup specialized in carrying out IT projects for clients, offering a wide variety of customized technological solutions with the flexibility and agility required. (https://jobeax.com/link/GHi7uIOnSdMjs5TX)

Who are we looking for (M/F/D)?

Previous experience in Service Desk, Help Desk, or technical support to end users.
Basic knowledge of Windows operating systems and Microsoft 365.
Basic knowledge of ITSM tools.
Ability to diagnose and resolve common technical incidents.
Excellent verbal and written communication skills.
Customer orientation and service vocation.
Ability to work under pressure and manage multiple requests simultaneously.
Teamwork and results orientation.

About the role

Estamos buscando un/a Agente de Service Desk Nivel 1 para proporcionar soporte técnico de primer nivel a usuarios finales, actuando como punto único de contacto (SPOC) para la gestión de incidencias y solicitudes de servicio. Formarás parte de un equipo orientado a la excelencia en la atención al usuario, garantizando el cumplimiento de los niveles de servicio establecidos y una experiencia de soporte de calidad.

Proyecto estable
Formarás parte de un ecosistema de Talento Tecnológico

What you'll do

Atención y soporte a usuarios a través de teléfono, correo electrónico, chat y portal de autoservicio.
Registro, clasificación y priorización de incidencias y solicitudes en herramientas ITSM.
Diagnóstico inicial y resolución de incidencias de primer nivel siguiendo procedimientos y base de conocimiento.
Escalado de incidencias complejas a los equipos de soporte N2 y N3 cuando corresponda.
Seguimiento y coordinación de tickets hasta su resolución.
Comunicación continua y proactiva con los usuarios sobre el estado de sus solicitudes.
Cumplimiento de procedimientos operativos y acuerdos de nivel de servicio (SLA).
Documentación detallada de actuaciones, soluciones y evidencias en los tickets.
Participación en iniciativas de mejora continua mediante la actualización de la base de conocimiento y la optimización de procesos de soporte.

What you'll get

Contrato indefinido con Consulting Tech Solutions (Michael Page).
Modalidad de trabajo 100% remota.
Horario C-Flex: combinación de jornadas partidas y continuas (modelo orientativo pendiente de confirmación).
Oportunidades de aprendizaje y desarrollo profesional en entornos IT.
Salario entre 18.000€ y 20.000€ brutos anuales.
1200€ anuales de beneficios sociales (ticket restaurant, transporte público, seguro médico, etc)
Excelente ambiente de trabajo y posibilidades de crecimiento interno.

About the company & team

Page Consulting Tech Solutions, es el área de PageGroup especializada en la realización de proyectos IT en clientes, ofreciendo una amplia variedad de soluciones tecnológicas a medida con la flexibilidad y agilidad requerida. (https://jobeax.com/link/GHi7uIOnSdMjs5TX)

¿A quién buscamos (H/M/D)?

Experiencia previa en Service Desk, Help Desk o soporte técnico a usuarios.
Conocimientos básicos de sistemas operativos Windows y entorno Microsoft 365.
Conocimientos básicos de herramientas ITSM
Capacidad de diagnóstico y resolución de incidencias técnicas comunes.
Excelentes habilidades de comunicación verbal y escrita.
Orientación al cliente y vocación de servicio.
Capacidad para trabajar bajo presión y gestionar múltiples solicitudes simultáneamente.
Trabajo en equipo y orientación a resultados.

Postularse a la vacante

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