IMPRESCINDIBLES: Formación: Bachillerato y/o formación profesional de grado superior. Experiencia: Experiencia mínima de 2 años en hospitality, turismo, recepción o entornos similares. Idiomas: Castellano nativo e Inglés B2-C1 (se realizará prueba). Incorporación: Inmediata. Herramientas: -Paquete Microsoft 365 (Word, PowerPoint, Excel, Teams, Outlook, Onedrive) -Manejo a nivel intermedio de ERP/CRM/PMS
VALORABLE: -Se valorará positivamente conocimiento de otros idiomas.
COMPETENCIAS:
- Criterio y capacidad de decisión. - Empatía y orientación al huésped, manteniendo al mismo tiempo una comunicación profesional y sabiendo establecer límites. - Persona organizada, resolutiva, proactiva y con capacidad para aportar ideas. - Orientación comercial y sensibilidad para detectar oportunidades.
Descripción
Desde InfoJobs Assistance, un servicio de InfoJobs, estamos buscando un/a Guest Experience & Front Office Specialist para incorporarse a Canaryislandshost, ubicada en Las Palmas de Gran Canaria. Empresa de hospitality especializada en la gestión de alojamientos turísticos, con una forma de trabajar muy digital, cercana y orientada a ofrecer una experiencia excelente a nuestros huéspedes.
Buscamos incorporar una persona a nuestro equipo de Guest Experience & Front Office Buscamos, que ante todo tenga vocación de servicio: cercana, empática y con excelentes habilidades de comunicación. Alguien con inteligencia emocional y templanza, capaz de mantener un trato amable y profesional incluso ante situaciones difíciles.
Responsabilidades: - Atención y acompañamiento al huésped antes, durante y después de su estancia. - Gestión de consultas e incidencias, buscando soluciones con empatía y criterio. - Gestión de reservas, recepción, facturación, cobros y otras tareas administrativas vinculadas a la operativa. - Trabajo diario con plataformas de reservas, herramientas de gestión, mensajería y diferentes sistemas digitales. - Revisión de anuncios e información de nuestros alojamientos en las distintas plataformas. - Seguimiento y respuesta de reseñas, detectando patrones y oportunidades de mejora. - Identificación de oportunidades de upselling y optimización de reservas. - Coordinación constante con el resto del equipo.
Se ofrece: Contrato: indefinido. Jornada: Completa Horario: 5 días a la semana, horario continuo. Salario: de 20.000 a 24.000 euros brutos anuales.
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