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Customer Experience Agent en España - Jobeax

Customer Experience Agent en España is listed on Jobeax. Browse 80,000+ vacancies available.

You'll most likely need Spanish to apply.This job was automatically translated to English, .

About the role

We are looking for a person to join the Customer Experience team to support our Vocational Training students throughout their entire educational journey, ensuring a close, smooth, and distinctive experience from day one until the end of the program.

This will not be an administrative or enrollment profile, but rather a benchmark for experience and support. Its mission will be to ensure that every student feels informed, heard, and supported at every stage of the course.

This role combines student support, personalized follow-up, and active communication. The selected person must anticipate needs, detect potential friction points in the student journey, and work in a coordinated manner with other teams to provide quick and effective solutions.

The goal is not only to resolve questions, but also to build trust, commitment, and a memorable experience.

What you'll do

🤝 Student support and follow-up

Handle student inquiries through different channels (chat, email, phone)
Carry out proactive follow-up with students during the course.
Detect potential obstacles, lack of motivation, or risk situations and activate support actions.
Ensure that the student is aware of key dates, important processes, and available resources.
Collect feedback and pass it on internally to improve the experience.

📢 Communication with students

Draft and send key communications throughout the course (welcome, reminders, academic milestones, on-the-job training, calls for applications, etc.).
Coordinate newsletters or periodic communications in the online format.
Ensure clarity, consistency, and a warm tone in all messages.
Segment communications according to the format or stage of the student.

🔄 Internal coordination and continuous improvement

Work closely with the Academic, Finance, and Management teams to report any issues or needs identified.
Identify friction points in the student experience and propose improvements.
Contribute to the design and evolution of the customer journey.

How you'll work

Permanent

On-site

About the company & team

Education and Social Policies

Requirements

Previous experience in customer service or academic support roles, preferably in an educational environment or in digital environments.
Exceptional verbal and written communication skills in Spanish
Experience in communication (emailing, newsletters, community).
Ability to work both in a team and independently, with a focus on problem-solving.
Knowledge of academic management tools and digital learning platforms.
Mindset oriented toward continuous improvement.
Positive, empathetic, and service-oriented attitude.
Clear commitment to supporting and guiding students.

About the role

Buscamos una persona para el equipo de Customer Experience que acompañe a nuestros alumnos de Formación Profesional durante todo su recorrido formativo, asegurando una experiencia cercana, fluida y diferencial desde el primer día hasta la finalización del programa.

No será un perfil administrativo ni de matriculación, sino un referente de experiencia y acompañamiento. Su misión será garantizar que cada alumno se sienta informado, escuchado y apoyado en cada etapa del curso.

Este rol combina atención al alumno, seguimiento personalizado y comunicación activa. La persona seleccionada deberá anticiparse a necesidades, detectar posibles fricciones en el journey del estudiante y trabajar de forma coordinada con otros equipos para ofrecer soluciones rápidas y eficaces.

El objetivo no es solo resolver dudas, sino generar confianza, compromiso y una experiencia memorable.

What you'll do

🤝 Acompañamiento y seguimiento del alumno

Atender consultas de alumnos a través de los diferentes canales (chat, email, teléfono)
Realizar seguimiento proactivo de alumnos durante el curso.
Detectar posibles bloqueos, desmotivación o situaciones de riesgo y activar acciones de acompañamiento.
Garantizar que el alumno conoce fechas clave, procesos importantes y recursos disponibles.
Recoger feedback y trasladarlo internamente para mejorar la experiencia.

📢 Comunicación con el alumnado

Redactar y enviar comunicaciones clave a lo largo del curso (bienvenida, recordatorios, hitos académicos, formación en empresa, convocatorias, etc.).
Coordinar newsletters o comunicaciones periódicas en modalidad online.
Asegurar claridad, coherencia y tono cercano en todos los mensajes.
Segmentar comunicaciones según modalidad o momento del alumno.

🔄 Coordinación interna y mejora continua

Trabajar estrechamente con los equipos Académico, Finanzas y Dirección para trasladar incidencias o necesidades detectadas.
Identificar puntos de fricción en la experiencia del alumno y proponer mejoras.
Contribuir al diseño y evolución del customer journey.

How you'll work

permanent

on-site

About the company & team

Educación y Políticas Sociales

Requisitos

Experiencia previa en roles de atención al cliente o soporte académico, preferiblemente en un entorno educativo, o en entornos digitales.
Habilidades de comunicación verbal y escrita excepcionales en español
Experiencia en comunicación (emailing, newsletters, comunidad).
Capacidad para trabajar en equipo y de forma autónoma, con un enfoque en la resolución de problemas.
Conocimientos en herramientas de gestión académica y plataformas digitales de aprendizaje.
Mentalidad orientada a mejora continua.
Actitud positiva, empática y orientada al servicio.
Clara vocación de acompañamiento y orientación al alumno.

Postularse a la vacante

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