Descripción de la vacante
€10 an hour
Spain
Customer Service Agent en España is listed on Jobeax. Browse 80,000+ vacancies available.
You'll most likely need Spanish to apply.This job was automatically translated to English, .
A technology sector company is looking for an Administrative Assistant in customer service, to work at the company located in Paterna and carry out the following tasks:
- Identify and understand the client's goals and needs to adopt the best solution.
- Provide technical and operational support to the client by email, phone, and video call.
- Carry out continuous follow-up of the client's process.
- Identify and analyze incidents, proposing solutions and escalating when necessary.
- Deliver online training sessions to ensure optimal use of the tool.
- Formal, empathetic, personal, and positive communication with clients.
- Contribute to improving support processes and strategies.
- Among other tasks inherent to the job position.
Administrative experience or similar roles.
Fluent in spoken and written Spanish.
Empresa del sector tecnológico busca un/a Auxiliar Administrativo/a en atención al cliente, para trabajar en la empresa ubicada en Paterna y realizar las siguientes tareas:
- Identificar y comprender los objetivos y necesidades del cliente para adoptar la mejor solución.
- Dar soporte técnico y operativo al cliente por e-mail, teléfono y videollamada.
- Realizar un seguimiento continuo del proceso del cliente.
- Identificar y analizar incidencias, proponiendo soluciones y escalando cuando sea necesario.
- Impartir formaciones online para asegurar un uso óptimo de la herramienta.
- Comunicación formal, empática, personal y positiva con los clientes.
- Contribuir a mejorar procesos y estrategias de soporte.
- Entre otras tareas propias del puesto de trabajo.
GM/GS en Administración o similares.
Castellano hablado y escrito correctamente.
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