- Remoto
- Híbrido
- Presencial
- Tiempo completo
Full-time hours
... The Customer Success Manager (CSM ) works directly with customers to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. The CSM oversees key customer milestones ...
€38,000 - €43,000 a year
... customer engagements, service delivery, product adoption, and overall customer health. Your analysis will directly inform strategic decisions, optimize our service offerings, enhance customer experience, and contribute to the overall success of our customers and the Professional Services organization. You will collaborate ...
Fully remote
... ongoing inquiries and escalate product issues or feature requests to help improve our overall platform. What we're looking for - Experience: Background in customer support, customer service, or a client-facing role. - Mindset: Strong customer-first attitude, high accountability, proactive initiative, and a collaborative ...
- Remoto
- Híbrido
- Presencial
- Tiempo completo
Full-time hours
... our new in-house Service & Repair Customer Care organization, we are looking for Customer Care Representatives who are passionate about delivering exceptional services and who thrive in a fast-moving environment. This is more than a traditional customer service role. You will become a trusted partner for customers, helping ...
Full-time hours
... disputes, refund requests, and billing or balance issues. - Coordinate with support, sales, and engineering to resolve issues, and follow through until the customer confirms resolution. - Operate within agreed refund and credit authority limits, and defend those decisions with data. Voice of the customer - Collect, categorise, ...
- Remoto
- Tiempo completo
- Contrato
Permanent contract
... as the voice of the customer within the company, relaying feedback to the product, marketing, and sales teams to help shape the product roadmap and improve customer satisfaction. - Customer Advocacy: Identify and develop customer advocates who can provide testimonials, case studies, or references. How you'll work Location: ...
Fully remote
... upsell and cross-sell opportunities and work closely with the Sales team to grow customers over the long term. - You actively manage renewals and ensure high customer satisfaction and loyalty through clear communication and reliable support. - Customer retention rate. - Expansion revenue (upsells/cross-sells). - MEDDIC training ...
- Remoto
- Tiempo completo
- Contrato
Full-time hours
... safer and more secure. The AI Customer Success function is being built from the ground up, and this role will help define it internationally. As the first Customer Success Manager in this area, you will own the end-to-end post-sale experience for a portfolio of customers that includes some of the world’s most sophisticated ...
Full-time hours
... them from signal to outcome — accelerating growth, getting ahead of risk. - Level customers up: lead maturity assessments and outcome reviews that raise how customers build — and prove the impact. - Turn priorities into plans: understand each customer's business priorities and translate them into clear technical plans — ...
Fully remote
... more value from the product they already pay for is central to that. The Purpose of This Role You'll drive adoption of Influee's features across our entire customer base: inside the product first, through segmented communication second. This is a customer success role built for scale, not for one-to-one account management. ...
- Remoto
- Tiempo completo
- Contrato
Full-time hours
... be done? - You will advise and handle support requests from customers and developers on the PlanetScale platform. - You will respond to, debug, and resolve customer support issues through support tickets, customer Slack channels, public discussions, and other support channels. - You will help customers understand how to ...
Fully remote
... Reporting to our VP, Customer Success, this role is ideal for someone who loves building, improving processes, testing ideas, and seeing direct impact on both customer outcomes and business performance. You'll work closely with Sales, Customer Success, Product, Data, and GTM teams to inform retention strategy and engagement ...
- Remoto
- Híbrido
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€2,800 a month
... looking for a talented Customer Success Manager to join our global team and grow alongside us. Your daily tasks will entail: - Working with high-profile B2B customers globally, with a primary focus on accounts in the US - Acting as an ecommerce advisor for managed customers to help grow their ecommerce business by unlocking ...
Fully remote
... Netherlands Who we are The Customer Success Team is focused on helping Enterprise customers explore what's possible with Typeform. We work with our Enterprise customers throughout their lifecycle to ensure that they are using Typeform to their fullest potential. By proactively engaging our customers in different lifecycle ...
- Remoto
- Tiempo completo
- Contrato
Permanent contract
... strategic partner to provider organizations , integrating Tucuvi's solutions into clinical workflows and operational systems. - Serve as a key voice of the customer , driving cross-functional collaboration and informing product and service strategies. - Represent Customer Success as a member of the broader leadership team, ...
Fully remote
... profile instead. Need help? Get in touch with us at: [email protected] Requirements - Previous experience in Customer Success, Account Management, Client Services, or another highly customer-facing role within a B2B environment. - Experience managing a portfolio/book of business and taking ownership of customer relationships. ...
Full-time hours
... process. - Execute training strategies that align with company goals and maximise the team's capacity and impact. - Act as an escalation point for complex customer issues, ensuring timely resolution and excellent service delivery. What we're looking for - 3+ years of professional experience in fast-paced environments such ...
Permanent contract
... in-store experience is people - both customers and employees - and our software is created precisely to synchronize both. We put AI and machine learning at the service of stores so they always have the right employee, in the right place, at the right time. Our team is growing and we're looking for a Customer Success Manager ...
... players about new game features and events. - Develop guidelines and procedures for future support team members Requirements - Minimum 4 years of experience in a customer support role, ideally in iGaming. Alternatively, similar experience in Quality Assurance in iGaming. - Past experience in KYC, and working with payments processors. ...
Spain, Santander
Ver vacante... players about new game features and events. - Develop guidelines and procedures for future support team members Requirements - Minimum 4 years of experience in a customer support role, ideally in iGaming. Alternatively, similar experience in Quality Assurance in iGaming. - Past experience in KYC, and working with payments processors. ...
Spain, Tarragona
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