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Teleoperator en España - Jobeax

Teleoperator en España is listed on Jobeax. Browse 80,000+ vacancies available.

About the job

You'll most likely need Spanish to apply.This job was automatically translated to English, .

Teleoperator (m/f/x)

Are you passionate about customer service and do you have commercial skills? We are looking for Teleoperators (M/F/X) for Funeral Policy Retention to join an important customer service department located in Sant Cugat del Vallès (Barcelona).
We are looking for people with a customer orientation, negotiation skills, and experience in telephone customer service environments to join a team specialized in the loyalty and retention of policyholders.
Functions

What are we looking for?
People with a vocation for service, communication skills, and a commercial orientation who want to develop their experience in a professional environment focused on customer loyalty.
If you identify with this profile, we want to meet you! Apply and take the next step in your professional career.

What you'll do

Reception and management of calls related to the retention of funeral policies.
Identification of needs and application of customer loyalty techniques.
Management of renewals, cancellations, and policy modifications.
Personalized advice and proposal of solutions adapted to each client.
Registration and updating of information in the management tools.
Compliance with the quality standards and objectives established by the service.

What we're looking for

Previous experience in a call center or telephone customer service.
Commercial profile with experience in retention, loyalty, or sales.
Catalan is essential, with the ability to maintain professional conversations.
Handling of computer tools and management applications.
Customer orientation, initiative, proactivity, and capacity to learn.
For one of the positions, an accreditable level of English is also required.

Education & certifications

Paid initial training included within the contract.
Expected start of training: 21/09/2026.
Approximate duration: 10 working days.
Training schedule:
- Monday to Friday from 09:00 to 15:00.
During the first days of activity, the training schedule will be maintained before joining the assigned definitive schedule.

What you'll get

Reference salary for full-time employment:

17,094 € gross per year (40 hours per week).

Proportional salary according to working day:

39 hours per week: 17,094 € gross/year → 1,424.50 € gross/month
35 hours per week: 14,957.25 € gross/year → 1,246.44 € gross/month
30 hours per week: 12,820.50 € gross/year → 1,068.38 € gross/month

How you'll work

Monday to Wednesday: from 09:00 to 14:00 and from 16:00 to 19:00.
Thursday and Friday: from 10:00 to 14:00 and from 16:00 to 19:00.
Monday to Wednesday: from 09:00 to 15:00 and from 17:00 to 19:00.
Thursday and Friday: from 10:00 to 15:00 and from 17:00 to 19:00.
Monday to Friday from 09:00 to 15:00.
Monday to Friday from 15:00 to 21:00.

All schedules include coverage of local and regional holidays where applicable.

Work center: Sant Cugat del Vallès (Barcelona).
Temporary contract of approximately 4 months.
Expected start date: 21/09/2026.
Expected end date: 29/01/2027.
At the end of the project, professionals may opt for future opportunities within the company.

Teleoperador (m/h/x)

¿Te apasiona la atención al cliente y tienes habilidades comerciales? Buscamos Teleoperadores (M/H/X) de Retención de Pólizas de Decesos para incorporarse a un importante servicio de atención al cliente ubicado en Sant Cugat del Vallès (Barcelona).
Buscamos personas con orientación al cliente, capacidad de negociación y experiencia en entornos de atención telefónica para formar parte de un equipo especializado en la fidelización y retención de asegurados.
Funciones

¿Qué buscamos?
Personas con vocación de servicio, capacidad de comunicación y orientación comercial que quieran desarrollar su experiencia en un entorno profesional enfocado a la fidelización de clientes.
Si te identificas con este perfil, ¡queremos conocerte! Inscríbete y da el siguiente paso en tu trayectoria profesional.

What you'll do

Recepción y gestión de llamadas relacionadas con la retención de pólizas de decesos.
Identificación de necesidades y aplicación de técnicas de fidelización de clientes.
Gestión de renovaciones, anulaciones y modificaciones de pólizas.
Asesoramiento personalizado y propuesta de soluciones adaptadas a cada cliente.
Registro y actualización de información en las herramientas de gestión.
Cumplimiento de los estándares de calidad y objetivos establecidos por el servicio.

What we're looking for

Experiencia previa en call center o atención al cliente telefónica.
Perfil comercial con experiencia en retención, fidelización o ventas.
Catalán imprescindible, con capacidad para mantener conversaciones profesionales.
Manejo de herramientas informáticas y aplicaciones de gestión.
Orientación al cliente, iniciativa, proactividad y capacidad de aprendizaje.
Para una de las posiciones, se requiere además nivel de inglés acreditable.

Education & certifications

Formación inicial remunerada y dentro de contrato.
Inicio previsto de la formación: 21/09/2026.
Duración aproximada: 10 días laborables.
Horario de formación:
- Lunes a viernes de 09:00 a 15:00.
Durante los primeros días de actividad se mantendrá el horario de formación antes de incorporarse al horario definitivo asignado.

What you'll get

Salario de referencia para jornada completa:

17.094 € brutos anuales (40 horas semanales).

Salario proporcional según jornada:

39 horas semanales: 17.094 € brutos/año → 1.424,50 € brutos/mes
35 horas semanales: 14.957,25 € brutos/año → 1.246,44 € brutos/mes
30 horas semanales: 12.820,50 € brutos/año → 1.068,38 € brutos/mes

How you'll work

Lunes a miércoles: de 09:00 a 14:00 y de 16:00 a 19:00.
Jueves y viernes: de 10:00 a 14:00 y de 16:00 a 19:00.
Lunes a miércoles: de 09:00 a 15:00 y de 17:00 a 19:00.
Jueves y viernes: de 10:00 a 15:00 y de 17:00 a 19:00.
Lunes a viernes de 09:00 a 15:00.
Lunes a viernes de 15:00 a 21:00.

Todos los horarios incluyen cobertura de festivos locales y autonómicos cuando corresponda.

Centro de trabajo: Sant Cugat del Vallès (Barcelona).
Contrato temporal de aproximadamente 4 meses.
Fecha prevista de inicio: 21/09/2026.
Fecha prevista de finalización: 29/01/2027.
Al finalizar el proyecto, los profesionales podrán optar a futuras oportunidades dentro de la compañía.

Postularse a la vacante

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