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Teleoperator (m/f/x) with Basque or Galician en Sant… - Jobeax

Teleoperator (m/f/x) with Basque or Galician en Sant Cugat, España is listed on Jobeax. Browse 80,000+ vacancies available.

About the role

Teleoperator (m/f/x) with Basque or Galician

We are looking for professionals with a service-oriented mindset, customer focus, and a capacity for learning to join a specialized service for the management of insurance and financial products. The position combines customer service and administrative tasks, offering initial training and professional development in a dynamic and collaborative environment.

What you'll do

Management of Life Insurance and Group Insurance policies.
Processing of Pension Plans and transfers.
Management of savings products and benefits.
Resolution of incidents, inquiries, and claims.
Management of payments and administrative procedures.
Updating and maintaining information in CRM.
Customer support through telephone channels.
Document management and tracking of files.
Collaboration with different departments to ensure service quality.

What we're looking for

It is essential to have a native or bilingual level of Basque or Galician.

What you'll get

Salary of €17,094 gross annual + language bonus
Language bonus for the habitual use of Basque or Galician.
Additional allowances according to the collective agreement and service conditions.

How you'll work

39-hour weekly schedule.

The selected person can choose between one of the following fixed shifts:

From 08:00 to 16:00.
A weekly schedule with one less hour of work.
From 12:00 to 20:00.
A weekly schedule with one less hour of work.

The service also provides coverage on holidays, according to the schedule.

Fixed-Discontinuous contract.
Planned incorporation for September 14, 2026.
In-person and paid initial training.
Once the training is completed, 20% in-person and 80% remote work.
Continuous support during the onboarding process.

Requirements

Native or bilingual level of Basque or Galician.
Valuable experience and/or knowledge in:
- Life Insurance.
- Pension Plans.
- Savings Insurance.
- Taxation and associated benefits.
Previous experience in telephone support or BPO services is valuable.
Familiarity with Microsoft Office tools.
Ability to work as part of a team.
Organized, methodical, responsible, and proactive person.
Ability to manage multiple tasks and adapt to new procedures.

Work location Valencia or Sant Cugat del Vallès

If you are looking for a stable opportunity to develop in the insurance sector, have experience in customer service, and are fluent in Basque or Galician, we invite you to join this project.

About the role

Teleoperador (m/h/x) con euskera o gallego

Buscamos profesionales con vocación de servicio, orientación al cliente y capacidad de aprendizaje para incorporarse a un servicio especializado en la gestión de productos aseguradores y financieros. La posición combina atención al cliente y tareas administrativas, ofreciendo formación inicial y desarrollo profesional en un entorno dinámico y colaborativo.

What you'll do

Gestión de pólizas de Seguros de Vida y Seguros Colectivos.
Tramitación de Planes de Pensiones y movilizaciones.
Gestión de productos de ahorro y prestaciones.
Resolución de incidencias, consultas y reclamaciones.
Gestión de pagos y trámites administrativos.
Actualización y mantenimiento de información en CRM.
Atención y soporte a clientes a través de canales telefónicos.
Gestión documental y seguimiento de expedientes.
Colaboración con diferentes departamentos para garantizar la calidad del servicio.

What we're looking for

Es imprescindible contar con nivel nativo o bilingüe de euskera o gallego.

What you'll get

Salario de 17.094 € brutos anuales + plus de idiomas
Plus de idioma por utilización habitual de euskera o gallego.
Complementos adicionales según convenio y condiciones del servicio.

How you'll work

Jornada de 39 horas semanales.

La persona seleccionada podrá elegir entre uno de los siguientes turnos fijos:

De 08:00 a 16:00 horas.
Una jornada semanal con una hora menos de trabajo.
De 12:00 a 20:00 horas.
Una jornada semanal con una hora menos de trabajo.

El servicio presta cobertura también en días festivos, según planificación.

Contrato Fijo Discontinuo.
Incorporación prevista para el 14 de septiembre de 2026.
Formación inicial presencial y remunerada.
Una vez finalizada la formación 20% presencial y 80% teletrabajo.
Acompañamiento continuo durante el proceso de incorporación.

Requisitos

Nivel nativo o bilingüe de euskera o gallego.
Valorable experiencia y/o conocimientos en:
- Seguros de Vida.
- Planes de Pensiones.
- Seguros de ahorro.
- Fiscalidad y beneficios asociados.
Valorable experiencia previa en atención telefónica o servicios BPO.
Manejo habitual de herramientas Microsoft Office.
Capacidad de trabajo en equipo.
Persona organizada, metódica, responsable y proactiva.
Capacidad para gestionar múltiples tareas y adaptarse a nuevos procedimientos.

Lugar de trabajo Valencia o Sant Cugat del Valles

Si buscas una oportunidad estable para desarrollarte en el sector asegurador, cuentas con experiencia en atención al cliente y dominas el euskera o el gallego, te invitamos a formar parte de este proyecto.

You'll most likely need Spanish to apply.This job was automatically translated to English, .

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