About the role

Telefónica is seeking a dedicated Technical Support Specialist to join our growing team in Madrid. This is a Full-time, on-site position where you will be at the forefront of delivering exceptional customer service. You will handle technical inquiries from our diverse customer base, troubleshoot connectivity issues, and provide solutions that ensure customer satisfaction. Your role is crucial in maintaining Telefónica's reputation for reliability and excellent service. You'll work in a dynamic environment where every interaction matters, and your technical expertise directly impacts our customers' daily lives.

Who are we looking for

We are looking for motivated individuals with a passion for technology and customer service excellence. You should be fluent in Spanish and have strong communication skills to explain complex technical concepts in simple terms. The ideal candidate is patient, problem-solving oriented, and thrives in a fast-paced environment. You must demonstrate reliability, attention to detail, and the ability to multitask. Previous experience in technical support, telecommunications, or customer service is highly valued. If you enjoy helping others overcome technical challenges and building lasting customer relationships, this role is perfect for you.

Skills and competencies

Strong technical knowledge of telecommunications networks and connectivity solutions
Excellent customer service and communication skills in Spanish
Problem-solving ability and logical thinking
Proficiency with ticketing systems and customer management software
Patience and empathy when dealing with frustrated customers
Ability to follow procedures and maintain accurate documentation
Time management and multitasking capabilities
Basic computer troubleshooting and IT knowledge

What we offer

Competitive salary with performance-based bonuses
Comprehensive training program in technical support and product knowledge
Opportunities for career advancement within Telefónica
Health insurance and social benefits package
Flexible work schedule with clear work-life balance policies
Access to professional development and training courses

Working conditions

This is a Full-time, on-site position based in our Madrid office. You will work standard business hours with potential for shift rotations based on customer demand. The role involves sitting at a desk, using computer systems, and wearing a headset for phone-based customer interactions. A professional and collaborative workplace culture ensures you'll be supported by experienced team members and supervisors.

How to apply

If you meet the qualifications and are excited about this opportunity, please submit your CV and a cover letter detailing your relevant experience. We look forward to hearing from you!

Telefónica Madrid - Technical Support Specialist

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