Technology Customer Service Specialist with Turkish (Full remote anywhere in Spain) en Galicia, España

MediaMarktSaturn has chosen Spain as the main Hub for their Digital Consultation Services . As Europe’s leading consumer electronics retailer, MediaMarktSaturn partners with the world’s top tech brands to bring customers the latest and most innovative solutions.

This is your opportunity to join a brand-new international team, help shape a growing business unit, and deliver cutting-edge support to customers through modern digital tools!

Languages Required:

• Excellent command of Turkish
• Professional level of another European language (Spanish / French / Italian / Dutch)
• Professional level of English

Main Responsibilities :

• Communicate with customers via chat, video, and co-browsing tools
• Understand customer needs and recommend the ideal product through tailored solutions and expert advice
• Support customers with the initial setup and discovery of their new devices
• Identify opportunities for cross-selling and up-selling to maximize customer value
• Share responsibility for project KPIs through reporting and analysis
• Continuously develop your skills and contribute to training materials for the team

Core Skills :

• Passionate about Tech and Consumer Electronics (Entertainment and Audio/Video Electronics, IT and Computing Devices, Mobile Devices, Smart Home Solutions etc.)
• Previous Sales experience in Retail or Direct Sales (Consumer Electronics industry is a plus)
• Comfortable with digital communication tools and video calls
• Ability to build trust and connect with customers in a clear, empathetic, and professional way
• Willingness to work five days per week, from 10:00 to 19:00 (including Saturdays).

What's on Offer :

• Competitive Salary of EUR 25,000-30,000 OTE
• Fully remote position anywhere in Spain
• Full-time schedule
• Permanent contract
• Full training on the brands and devices you will support
• A dynamic startup-like atmosphere with the stability of an international corporation
• The chance to shape a new business area within the international MediaMarktSaturn family

Our Recruitment process :

• Step 1: Video Interview with our Recruiter to learn more about you
• Step 2: Video Interview with the Team Manager and Head of HR