Descripción de la vacante
Hybrid
Spain
Technical Support Agent en España is listed on Jobeax. Browse 80,000+ vacancies available.
The Technical Support Agent is responsible for providing high-quality technical assistance to clients through multiple communication channels, such as email and chat. The ideal candidate will have strong technical aptitude, excellent communication skills, and the ability to troubleshoot and resolve a wide range of technical issues in a fast-paced environment.
This role goes beyond addressing individual client requests. You will play a key role in improving support processes, product quality, and operational efficiency. You will take ownership of complex technical issues and collaborate closely with teams such as Engineering, Product, and Account manager to ensure they are resolved efficiently and effectively.
By analyzing support trends, client feedback, and recurring issues, you will help identify root causes and turn insights into actionable improvements. Your contribution will help us scale our support operations, enhance the overall client experience, promote self-service, and improve key performance indicators such as Customer Satisfaction (CSAT) and First Response Time (FRT).
Handle client requests and technical issues via email and chat with professionalism and efficiency, communicating proactively and following up to ensure satisfactory resolution.
Diagnose and resolve technical issues by guiding clients through appropriate troubleshooting steps.
Investigate recurring issues to identify trends and root causes, escalating to the appropriate teams when necessary.
Document and track issues in the ticketing system while managing multiple tickets and priorities simultaneously.
Collaborate with Engineering, Product, and Technical Account Management to resolve complex issues, and contribute to team discussions on support performance and operational improvements.
Create and maintain internal and external documentation and knowledge base guides to enable self-service, and share troubleshooting techniques and best practices with the team.
Support the development of an AI-augmented support strategy.
Monitor support metrics (CSAT, FRT) and contribute to initiatives that improve them, while staying current with industry trends, tools, and training.
Minimum of 2 years of experience in a customer support role, ideally within a technology or SaaS environment.
Basic understanding of software and technical concepts; an engineering degree is not required.
Proven ability to research, troubleshoot, and resolve technical issues effectively.
Experience working with ticketing systems, such as Freshdesk or similar platforms.
Fluency in Spanish and English, both written and spoken, is required; proficiency in additional languages is a plus.
Excellent verbal and written communication skills, with the ability to simplify and explain complex technical concepts to different audiences.
Ability to perform effectively under pressure, prioritize tasks, and manage multiple issues simultaneously.
Strong analytical skills, with the ability to identify patterns, investigate root causes, and translate findings into actionable improvements.
A customer-centric mindset, with a genuine interest in helping clients and improving their experience with the company's products and services.
A collaborative team player with a proactive, accountable, and problem-solving approach.
Ability to work effectively across different teams and communicate client feedback clearly to technical and non-technical stakeholders.
Familiarity with REST APIs and experience troubleshooting API calls.
Hands-on experience with log analysis tools, such as Kibana.
Experience analyzing support trends, reports, and performance metrics to identify improvement opportunities.
Previous experience collaborating with Engineering, Product, or Customer Experience teams.
Shift Requirement: Flexibility to work weekends (Saturday and Sunday) and bank holidays when required, alongside a regular Monday-to-Friday schedule.
Training & Development: Opportunities for continuous learning through internal training sessions, exposure to new tools and technologies, and regular updates on industry trends
A competitive salary package based on your experience.
An impressive benefits package, focused on our culture of integral health that includes medical insurance, gym with personal trainer, sauna and hyperbaric chamber, and fresh fruit every day.
Tax-advantageous wage benefit: Meal card, transport package and other measures such as childcare allowance.
Discount on Veg it (vegan meals) to order your lunch at the office.
Flexible start and finish times.
Reduced working hours in August.
23 holidays plus 3 extra days at disposal
Hybrid Work Model.
English classes
Parking benefit for those who live outside of Barcelona.
And what we are very proud of, you will join a young, motivated and powerful team with a great team culture. As it's not all work, we maintain the team spirit with team building events, parties and workshops where you can enjoy our achievements. When you leave in the afternoon, you can join our paddle tennis games near the office.
Vacantes similares
Permanent contract
... future of entertainment! Ready to be part of the experience? Now, let's discuss this role and what you will do to help achieve Fever's mission. We're Hiring: Support Agent - SSI DACH (Remote, Full-Time | Based in Spain) 📍 Remote from Spain| Flexible 8-hour shift + 1-hour break (5 days/week) We're looking for a proactive ...
Spain
€10 an hour
... company located in Paterna and carry out the following tasks: - Identify and understand the client's goals and needs to adopt the best solution. - Provide technical and operational support to the client by email, phone, and video call. - Carry out continuous follow-up of the client's process. - Identify and analyze incidents, ...
Spain
Have the right to work in Spain
... office-first culture in Barcelona, where collaboration and growth go hand in hand. - Flexible with a rotating schedule and open to new challenges. Customer Support Agent - Italian Market 🇮🇹 Location: On-site in our vibrant Barcelona HQ At SumUp , we're on a mission to empower small businesses around the world - helping ...
Spain
Permanent contract
About the job You'll most likely need Spanish to apply. This job was automatically translated to English, see original posting . Join us as an Assistance Agent at AXA Partners! Make a real difference every day in a dynamic role within a contact center where you will support customers in their most critical moments. Want ...
Spain
Full-time hours
... & team Why join us? At n8n, you’ll help shape how Customer Success scales at one of Europe’s fastest-growing startups. You’ll have a direct impact on how we support, retain, and grow our Enterprise customers—acting as the ultimate technical unblocker and building the enablement engines that make deep technical success repeatable. ...
Spain
Full-time hours
About the role Join us on our exciting journey! We are recruiting an awesome team of French Native speakers to join us at our Madrid Production Hub office! Diversity is our way of life! Your primary focus will be to build up a solid and stable pool of doctors into a panel.
Spain
Permanent contract
... finances and customer relationships. As a Customer Support Agent for the Spanish and Portuguese market, you will be the voice of our company. What you'll do - Supporting our Spanish and Portuguese-speaking customers by phone, email, chat and social media channels - Supporting our merchants for all questions and inquiries ...
Spain
$480 USD
... Agent to join our European customer service team and our going international market. In this role, you will be responsible for addressing and resolving non-technical and technical customer inquiries in English via chat (Intercom) related to the Infinni platform. This role reports to the Support Team Lead and will play a ...
Spain, España
Hybrid
... project decisions, with autonomy and the opportunity to share knowledge with other experts. And if you are interested in mentoring, there is also space for that: supporting other ERNIans while still focusing on the technical excellence that sets us apart. What you will bring 🤝 • Strong production experience developing applications ...
Spain
Initiate high-quality conversations with key decision-makers. Build trust and identify customer needs through a consultative sales approach. Handle objections professionally and guide customers towards suitable solutions. Drive upselling and cross-selling opportunities...
Spain, Barcelona
Full-time hours
About the role Customer Support Agent (French and Italian speaker) We are looking for a French and Italian-speaking Customer Support Agent to join our customer support team serving travel agencies across the French and Italian markets. In this role, you will provide first-level support to travel agencies using the Amadeus ...
Spain
Hybrid
... welcoming and onboarding our students to EF English Live online school, getting them set up to use the platform, helping them build strong learning habits, and supporting them all throughout their lifetime with https://jobeax.com/link/B4qljbgNFXeEM8mf Customer Service Agent will report to the German Customer Success https://jobeax.com/link/TeFpbRDA55lChR8l ...
Spain
Fully remote
... agent communication channels. - Collaborate with security, platform, and AI engineering teams to establish operational standards and best practices. - Create technical documentation, architecture guidelines, and platform implementation standards. - Support production operations, troubleshooting, and continuous optimization ...
Spain
Fully remote
... reliability and speed - set measurable SLOs for build times, deployment frequency, and failure rates - Define and begin executing a roadmap for making our platform agent-ready: what needs to change so that AI agents can contribute code safely and at scale? - Have regular 1:1s with your reports and support them in their growth ...
Spain
Admvalue recherche un Agent de Customer Service pour offrir un soutien aux utilisateurs de sa plateforme immobilière. Vous serez en charge d'assurer une expérience utilisateur de qualité, en répondant aux demandes de nos clients professionnels. Le poste exige une bonne capacité d'analyse et une excellente communication ...
Spain, Barcelona
€21,830 a year
... team What is life like at Transcom? Transcom is a multinational company specialized in customer experience, offering services such as CX consulting, customer support, sales, technical support, and debt collection through a vast network of agents working from home. We are 30,000 customer experience specialists across more ...
Spain, Barcelona
€22,000 a year
... applications/tools such as Windows OS, Office365, MS Office, antivirus, and Active Directory. - Equipment staging, software and hardware installation. - Telephone/field support and resolution of incidents and requests. - Telephone support for resolving incidents/requests from students. - You will provide in-person support to service ...
Spain
Ryanair Ltd.
... issues on developing tools, monitoring and maintaining the computer systems and networks for all our airports and in our Headquarters! This person will offer support to plan, install and configure complete IT systems (e.g. hardware, software, internet etc.), diagnose hardware and software faults and solve technical and applications ...
Spain, Sevilla
€17,485 a year
... tech-driven environment? We are looking for an experienced administrative assistant for our offices in Plaza (Zaragoza). What you'll do As a Legal Back-Office Agent, your main responsibilities will include: - Document management and verification - Preparation of technical reports - Specialized customer service - Support ...
Spain
Have the right to work in Spain
... maintenance, technical diagnostics, and equipment installation. - Configure, calibrate, and commission equipment, ensuring its proper operation. - Resolve technical issues and provide specialized support to internal clients and equipment. - Record and document all interventions performed, ensuring the quality and traceability ...
Spain