Cargando descripción…

Technical Client Success Specialist (f/m/d) en España - Jobeax

Technical Client Success Specialist (f/m/d) en España is listed on Jobeax. Browse 80,000+ vacancies available.

Original Advert

Purpose of Position

We are looking for a proactive and customer-focused Technical Client Success Specialist to join our Level 1 Triage team. As the first point of contact for technical support requests, you will play a key role in delivering an excellent client experience by assessing, prioritizing, and resolving incoming queries while ensuring complex issues are directed to the appropriate specialist teams.

Key Tasks

Act as the first point of contact for incoming technical support requests.
Triage, categorize, and prioritize tickets to ensure efficient handling.
Resolve straightforward technical issues and service requests.
Perform initial troubleshooting and gather relevant information for investigations.
Escalate complex issues to specialist teams when required.
Maintain accurate case records and ensure SLA targets are met.
Communicate professionally with clients and internal stakeholders.
Contribute to process improvements and knowledge-sharing initiatives.

Skills & Expertise

Advanced English proficiency is required. German language skills are desirable and would be considered a valuable asset.
Strong customer service and communication skills.
Excellent organizational and time-management abilities.
A problem-solving mindset with strong attention to detail.
Ability to work effectively in a fast-paced environment.
Experience using ticketing or CRM systems is desirable.
Basic technical troubleshooting skills and an interest in technology.

Our Offer

Flexi-Week: We prioritise your mental health and wellbeing by offering you a four-day Flexi-Week (with one lighter or completely disconnected day per week) at full pay, with no reduction to your annual holiday allowance.
Flexi-office: We offer an international culture and flexibility through our hybrid/remote working scheme which is designed to foster a culture of mutual trust and working flexibility.
Work Expense Contribution & Remote Working Furniture: You will receive a monthly allowance to cover part of your running costs, as well as a furniture package to support you in setting up a comfortable workspace when working from home.
Health and Wellbeing: With our support and access to various initiatives and sports offers, you can focus on your mental and physical wellbeing.
Development: We've built our extensive training suite, Awin Academy, to cover a wide range of skills that support your professional and personal growth, with trainings conveniently packaged to help your overall development.
Appreciation: Thank and reward colleagues by sending them a voucher through our peer-to-peer recognition programme.

We are hiring in multiple countries for this role. Additional benefits, including health and wellbeing offerings, will be discussed during the initial interview.

Established in 2000, Awin is proud of our dynamic, social and inclusive culture.

Like all businesses, we've had to adapt and nurture our culture in a virtual environment. Our virtual 'Life @ Awin' hub brings our colleagues from across the globe together for various social activities.

Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world's leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.

Awin is part of the Axel Springer group. Learn more at https://jobeax.com/link/yXnckg1495YJxohT, and explore the Axel Springer Essentials here: https://jobeax.com/link/P07ThgJ4MpD6va9F

Postularse a la vacante

Vacantes similares

Más como este puesto

Growth Engineer (m/f/d)

Hoy

Remoto
Contrato

Permanent contract

... benefits that might differ depending on the location. You shall be provided with the benefits details during or after your first conversation with one of our TA Specialists. Job description From empowering entrepreneurs to building successful businesses, to supporting their clients to arrange 'me time' moments, we're in the business ...

Spain

Product Owner (m/f/d)

Hace 2 días

Remoto
Híbrido
Tiempo completo

Full-time hours

... financial strength. Allianz Services is where that legacy meets the future. 8,200+ people. Eight countries. Three continents. We deliver specialized services to clients within Allianz Group, powered by AI, advanced analytics, and a mindset that refuses to stand still. From core insurance operations to engineering and consulting ...

Spain

Client Success Manager - Spanish Speaking

Hace 1 día

Híbrido
Tiempo completo

Full-time hours

About the job The Client Success team focuses on customer service and client retention versus business growth and development. Associates have an aligned portfolio of clients with whom they partner ensuring each client receives value far exceeding their investment in Gartner services. They surface the client's business ...

Spain

Client Success Manager - French Speaking

Hace 1 día

Híbrido
Tiempo completo

Full-time hours

Spain

Client Success Associate - French Speaking

Hace 2 días

Híbrido
Tiempo completo

Full-time hours

About the role The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client's business priorities, breakdown challenges, and identify the most effective ways to support ...

Spain

Client Success Partner - Emerging Markets

Hace 10 días

Híbrido
Tiempo completo

Full-time hours

Spain

Client Success Associate - German Speaking

Hace 10 días

Híbrido
Tiempo completo

Full-time hours

Spain

Client Success Associate - German Speaking

Hace 10 días

Híbrido
Tiempo completo

Full-time hours

Spain

Customer Success & Service Manager (IT & Cloud)

Hace 10 días

Remoto
Híbrido
Contrato

Permanent contract

... Customer Success Manager, Service Manager, Project & Sales Manager, etc.). - Advanced knowledge of Infrastructure, telecommunications, Cloud, etc. - Experience in client retention within a technical environment. - Proactive profile with strong communication and assertiveness skills. - Residence in Barcelona city center or easy ...

Spain

Professional Window Cleaner (M/F/D)

Hace 1 día

€620 a month

... This job was automatically translated to English, see original posting . About the role We are looking for a Glazier (M/F/D) to clean windows at our various clients What you'll do - Carry out cleaning of banks, supermarkets, logistics centers, etc. - Use specific products for each type of space or material to be cleaned, ...

Spain

Director, Medical Affairs (m/f/d)

Hace 1 día

Remoto
Tiempo completo

Full-time hours

What you'll do The role requires a significant global presence (approx. 60% travel) to engage with investigators, clinical sites, and internal stakeholders.

Spain

Suanfarma

BI Analyst (M/F/D)

Hace 1 día

... accuracy, consistency, and performance. - Collaborate with cross‑functional teams (Sales, Finance, Operations, IT) to understand requirements, translate them into technical specifications, and deliver scalable solutions. Requirements - Bachelor’s degree in Statistics, Mathematics, Engineering , or other quantitative discipline ...

Spain, Madrid

Senior CRM Manager (F/M/D)

Hace 1 día

Presencial

Have the right to work in Spain

... business priorities - Identify business opportunities and bring them to life together with Marketing, Product, local teams and North American counterparts TO BE SUCCESSFUL IN THIS ROLE: - 5+ years of experience in CRM, lifecycle marketing, or customer engagement - ideally at a regional or global level - Hands-on experience ...

Spain

Allianz Services

Data Engineer (m/f/d)

Hace 1 día

Remoto
Híbrido
Tiempo completo

8200

... including CISO, SecOps, GRC, and IT, to align analytics initiatives with organizational goals. - Present complex findings and actionable recommendations to both technical and non-technical audiences, ensuring clarity and impact. - Integrate data from SIEM, EDR, IAM, DLP, vulnerability management, ITSM, cloud, and HR systems. ...

Spain, Barcelona

Freenow by Lyft

CRM Manager (F/M/D)

Hace 1 día

... stages and business priorities - Act as a the main point of contact for your area of CRM, collaborating closely with Marketing, Product and local teams TO BE SUCCESSFUL IN THIS ROLE: - 3+ years of experience in CRM, lifecycle marketing, or customer engagement – ideally at a regional or global level - Hands‑on experience ...

Spain, Barcelona

Residential Production Manager (m/f/d)

Hace 2 días

Contrato

€35,000 - €38,000 a year

... to apply. This job was automatically translated to English, see original posting . At Page Group, we are looking for a Production Manager (m/f/d) to join our client's team at their headquarters in Madrid. What you'll do Working in coordination with the Site Manager and the rest of the technical team, your main responsibilities ...

Spain

MediaMarktSaturn

DevOps Engineer (m/f/d)

Hace 3 días

Remoto

60k

Your TasksWe’re looking for a hands-on DevOps Engineer to join our platform team. You’ll own and evolve the infrastructure underpinning our production systems — from Kubernetes cluster operations on Azure AKS to CI/CD pipelines, observability stacks, and infrastructure-as-code.

Spain, Barcelona

Supplier Quality Manager (m/f/d)

Hace 9 días

Remoto
Tiempo completo

Full-time hours

... You communicate effectively and build strong relationships with internal and external stakeholders - You thrive in international matrix organizations and can successfully influence decision-making processes - You combine strong analytical thinking with excellent organizational skills - You are passionate about quality, compliance, ...

Spain

LeanIX Product Owner (m/f/d)

Hace 9 días

Relocation help

... communication, facilitation, and stakeholder management skills, with experience in driving tool adoption, enablement, training, and community building across technical and non technical audiences in decentralized organizations. - Analytical and structured way of working, with the ability to translate complex requirements ...

Spain

FinOps Weekly

Data Scientist (m/f/d)

Hace 9 días

Remoto
Híbrido
Presencial

30k

... childcare, transport). Telemedicine. Life and accident insurance. Social fund. Wellbeing & time off 26+ working days of vacation per year. Free access to specialist services (medical, legal, wellness). 100% salary coverage during medical leave. And many more advantages of being part of T-Systems! If you are looking for ...

Spain, Granada