Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimise operations across channels, scale product offerings and enhance margins. Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimised consumer shopping journeys from beginning to end.

Overview As a Technical Account Manager (TAM) , you will deliver strategic technical guidance and executional support to enterprise and strategic clients throughout their journey with Rithum. You will serve as the technical complement to the Client Success Manager (CSM), working in close partnership to align technical solutions to business objectives, ensure seamless channel implementation, and drive long-term success through platform optimization and scalable technical strategies. This role requires strong project management capabilities, deep product knowledge, and the ability to build trust with both client and internal technical stakeholders.

Drive tactical execution strategies across the Rithum platform, including operational workflows and commercial levers such as repricing, promotional planning, and algorithmic optimization to enhance visibility and maximize revenue conversion.

Support technical roadmap planning, feature adoption, and product feedback loops with strategic clients.

Maintain deep knowledge of platform functionality, data flows, and emerging capabilities.

2+ years of experience in technical account management, implementation, solutions engineering, or e-commerce within a B2B SaaS environment, or in a marketplace role with a brand or retailer.

Proven experience supporting enterprise or strategic clients with technical onboarding, platform integration, and ongoing optimization.
Strong proficiency using Excel
Foundational understanding of channel requirements, data mapping, and feed architecture.
Demonstrated ability to manage technical projects and communicate effectively with technical and non-technical stakeholders.
Demonstrated proficiency with Microsoft Copilot and comfort leveraging AI-driven tools within daily workflows, with an ongoing interest in emerging technologies.
Proficiency in platforms such as Salesforce, JIRA, or similar workflow/project tracking tools.
Excellent problem-solving skills, with a focus on root cause analysis and resolution.
Bachelor's degree in business, engineering, computer science or related technical field.
3+ years in technical account management, solution engineering, or implementation roles.
eCommerce or product data platform experience.
Familiarity with SaaS deployment models and scalable system design.
Experience working with enterprise or strategic clients in eCommerce or retail technology.

As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.

Partner with the leading brands and retailers.

Connect with passionate professionals who will help support your goals.

Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.

Medical, Dental and Psychology benefits

Competitive time off package with 25 Days of PTO, 8 Company-paid Holidays, 5 paid floating holidays (new in 2026!), Remote Working Stipend: €40/month automatically applied in payroll

Access to tools to support your wellbeing such as the Calm App and an Employee Assistance Program

Professional development stipend and learning and development offerings to help you build the skills and connections you need to move forward in your career.

We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form.

Technical Account Manager- Remote

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