Descripción de la vacante
€50,000 - €55,000 a year
Spain
Technical Account Manager, EU en España is listed on Jobeax. Browse 80,000+ vacancies available.
The Technical Account Manager (TAM) is responsible for managing and nurturing relationships with high-value or strategic client accounts, ensuring they derive maximum value from our products or services. The TAM provides expert-level technical guidance, leads complex technical initiatives, and drives strategic initiatives to enhance customer satisfaction and success. This role involves coordinating cross-functional teams and acting as a point of contact for key accounts.
Responsibilities
•Build and maintain strong relationships with technical stakeholders at high-value or strategic client organizations
•Develop and execute strategic account plans to align with clients' long-term business goals and technical requirements
•Along with CE, CSM and TAM colleagues, serve as an Elastic expert and key technical resource to resolve complex issues while providing system knowledge and expertise
•Maximize client and user health, success, and engagement by conducting site audits, analyzing user feedback, and identifying opportunities for improvement
•Develop and deliver training content that drives adoption and retention, including brand-specific training for sales representatives and retailers
•Maintain and update training materials in a timely manner to reflect product platform enhancements, process changes, and evolving market needs.
•Help lead pricing, contract renewal negotiations, and SOW development to ensure alignment with company targets and customer value
•Act as a point of escalation for customer issues and work to resolve complex problems
•Provide advanced technical support and solutions for complex issues, ensuring swift resolution and minimal disruption to client operations
•Advocate for clients' needs within the organization, ensuring their feedback drives product improvements and service enhancements
•Conduct regular strategic business reviews with clients to assess their satisfaction, address concerns, and identify opportunities for further value creation
•Collaborate with other client facing team members, engineering and product teams, when necessary to resolve complex technical issues and drive product enhancements
•Participate in establishing and maintaining detailed documentation of client integration and any customizations
•Help prepare and deliver comprehensive reports and presentations on account status, technical performance, and strategic initiatives to both clients and senior management
•Become an Elastic expert and understand our Elastic platform features and functionality in a short period of time
•Help manage client and end-user incoming emails, tickets, chat, & phone support
•Troubleshoot platform issues or bugs that are raised by clients or end-users
•Test issues to replicate client or end-user issues and thoroughly document
COMPENSATION & BENEFITS
Target Compensation: €50,000 - €55,000
Please note that this range reflects a reasonable estimate of the target compensation for this position. This range may ultimately vary based on a candidate’s qualifications and may be higher where required by applicable law.
We offer a competitive benefits package designed to strengthen our employees’ physical and mental health, including unlimited vacation for exempt employees, flexible working locations, 401(k) plan with a company match, medical/dental/vision coverage with inclusive provisions including transgender services and fertility benefits, parental and caregiver leave, dependent, commuter and FSA benefits, professional development programs like Toastmasters, and mental wellness tools.
If you need accommodation in our application process or have questions about our posted salary range, please email our Talent Acquisition team at [email protected].
About Emerald
Emerald’s talented and experienced teams grow our customers’ businesses 365 days a year with products that create connections, deliver content, and drive commerce. We produce over 140 annual events, create and deliver content through print and digital channels, and power commerce through our seamlessly integrated in-person and digital platforms and channels. For more information, please visit https://jobeax.com/link/5gVWLfu4IKDIDlQA.
About Emerald
At Emerald, we strive to foster a diverse and inclusive community. We actively recruit and champion candidates who bring new perspectives from varied professional backgrounds and experiences, and we are intentional about ensuring a positive hiring experience for everyone. Our job postings don’t contain experience inflation, and most don’t require college degrees. Instead, they’re crafted to focus on outcomes and transferable experiences that are assessed in a structured interview process carried out by trained hiring teams.
•3+ years’ experience in customer success or a similar position
•Strong problem-solving skills and the ability to handle complex customer issues
•Understanding of SaaS, CRM, ERP and mobile software
•Experience with B2B and ecommerce platforms
•Quality Assurance (QA) experience
•Hands on experience with structured data, databases and SQL
•Experience with MS Office
•Experience with GitHub, Jira and Smartsheet
•Experience with HubSpot (or other helpdesk system) a plus
•Solid writing and presentation skills
•Proven track record of managing complex technical projects and high-value client relationships.
•Exceptional communication and interpersonal skills, with the ability to engage and influence senior stakeholders.
•Ability to work independently, prioritize tasks, and manage multiple high-priority projects.
Vacantes similares
US$60,000 - US$80,000 a year
... enable businesses to move money programmatically while maintaining strict regulatory requirements. At Astra, a Technical Account Manager is the first line of technical troubleshooting for our customers. This person will respond to inbound inquiries, investigate and resolve integration issues, aid in technical client configurations, ...
Spain
Full-time hours
... solutions, our customers create optimised consumer shopping journeys from beginning to end. As a Technical Account Manager (TAM) , you will deliver strategic technical guidance and executional support to enterprise and strategic clients throughout their journey with Rithum. You will serve as the technical complement to the ...
Spain
Full-time hours
... solutions, our customers create optimised consumer shopping journeys from beginning to end. As a Technical Account Manager (TAM) , you will deliver strategic technical guidance and executional support to enterprise and strategic clients throughout their journey with Rithum. You will serve as the technical complement to the ...
Spain
Fully remote
... customers around the clock, and much more. As a Technical Account Manager, you will be the trusted advisor and strategic partner for a portfolio of enterprise accounts, driving platform adoption, long-term value, and revenue growth. This role demands a strong technical foundation; you must be fluent in APIs, comfortable in ...
Spain
Hybrid
About the role The Technical Account Manager (TAM) is responsible for overseeing the technical needs of customers both pre- and post-sales. This role is pivotal in ensuring the successful implementation of our API solutions, acting as the primary touchpoint for clients throughout the integration process. The ideal candidate ...
Spain
Have the right to work in Spain
... obsessed with raising the bar, and want to build alongside people who care deeply about each other and our customers, we'd love to meet you. About The Role As a Technical Account Manager, you will become the bridge between Hightouch and our largest Fortune 5000 customers. You will oversee the entire customer journey starting ...
Spain
Full-time hours
... delivering technical solutions. - Strong technical aptitude with the ability to quickly grasp complex technical concepts - Commercial awareness: you understand how technical health connects to retention and renewal outcomes, even if commercial ownership sits with an Account Manager. - Problem-solving skills and the ability to think ...
Spain
Permanent contract
About the role Refinery89 is seeking a dynamic and results-driven Technical Account Manager with 1+ years of experience within a TAM role to join our growing team. In this role, you will be responsible for ensure the optimal support (technical and performance wise) of our network of hundreds of publishers. You will work ...
Spain
US$150,000 - US$220,000 a year
... Account Manager Sr. Technical Account Manager Adobe Lehi, UT 1 week ago Technical Account Manager Technical Account Manager Lambda Bellevue, WA 3 days ago Technical Account Manager Technical Account Manager SpaceXAI Bastrop, TX 33 minutes ago Senior Technical Account Manager Senior Technical Account Manager Managed Solution ...
Spain
€30,000 - €40,000 a year
About the role Technical Account Manager We are looking for an exceptional person capable of bridging the gap between our clients' business needs and the technical execution of our development team. The ideal profile will not only manage projects but will also act proactively, with a passion for Artificial Intelligence, ...
Spain, Madrid
Netskope
€53,000 - €98,000 a year
About the role Technical Account Managers (TAMs) are at the core of shaping the Netskope customer experience. As a TAM, you'll be responsible for driving technical success across the customer journey, ensuring organizations realize the full value of the Netskope Cloud Security platform. You'll partner with customers to ...
Spain
HighlightTA
€70,770 - €86,496 a year
About the role The Technical Account Manager (TAM) serves as the technical advisor for customers throughout their lifecycle, partnering closely with Account Management, Sales, Solutions Consulting, Product, and Engineering to deliver technical solutions that maximize customer value. This role is responsible for leading ...
Spain
40k
... our customers create optimised consumer shopping journeys from beginning to end. Overview As a Technical Account Manager (TAM) , you will deliver strategic technical guidance and executional support to enterprise and strategic clients throughout their journey with Rithum. You will serve as the technical complement to the ...
Spain, España
€45,000 - €65,000 a year
Sobre el rol Buscamos un Senior Technical Account Manager experimentado y orientado a resultados para unirse a nuestro equipo en expansión en Barcelona. En esta posición, serás responsable de garantizar el soporte técnico y de rendimiento óptimo de nuestra red de cientos de clientes empresariales. Trabajarás en modalidad ...
Spain, Barcelona
Have the right to work in Spain
About the role As a Technical Account Manager Intern, you will join our Publisher Success team and learn the craft of keeping BENELUX publishers healthy and well-supported. In Technical Account Management we're the handymen of the operation — hands-on, active, and always willing to dig in — so this role is built for a "doer" ...
Spain
Fully remote
About the role We're looking for a Technical Account Manager (TAM) who will join our Token Factory team to help our customers successfully transition from proof-of-concept to production and scale their AI workloads on Nebius infrastructure. This role sits at the intersection of engineering, delivery, and customer success ...
Spain
About the role We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Account Manager (TAM) will continue to provide hands-on technical services to our largest customers ...
Spain, Madrid
€104,125 - €148,750 a year
About the role As a Senior Technical Account Manager, you will serve as a critical strategic partner and trusted technical advisor for our most complex and high-value customers. You will accelerate customer outcomes, ensure their success with the Docker platform and architect their long-term transformation strategies in ...
Spain
Fully remote
... ensuring that the final product meets the needs of the customer or business before its release - Building and maintaining strong relationships with our Delivery Managers, Tech Leads and Product Managers to effectively coordinate dependencies between tasks, development teams or projects - Collaborating with internal teams, specifically ...
Spain