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Technical Account Manager en Madrid, España - Jobeax

Technical Account Manager en Madrid, España is listed on Jobeax. Browse 80,000+ vacancies available.

About the role

Technical Account Manager

We are looking for an exceptional person capable of bridging the gap between our clients' business needs and the technical execution of our development team. The ideal profile will not only manage projects but will also act proactively, with a passion for Artificial Intelligence, and the ability to turn complex client conversations into executable user stories and innovative solutions.

What you'll get

You will be part of a young and dynamic team, in a collaborative, friendly environment passionate about software and Artificial Intelligence
You will have the opportunity to work on cutting-edge Artificial Intelligence and digital transformation projects
During the adaptation period (1-2 months), attendance at the office one day per week will be required. Afterwards, flexibility will be offered, with the possibility of occasional attendance for specific meetings
Permanent contract with a 6-month probation period
Between €30,000 and €40,000 gross per year, depending on experience and the value brought
Working hours with mandatory availability from 9:00 AM to 2:00 PM and from 3:00 PM to 5:30 PM (Central European Time)
An environment where proactivity is valued and rewarded, and proposed solutions are implemented directly

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Requirements

Minimum 3 years of experience in account management, Product Ownership, or similar roles, exclusively within the technology sector (IT)
Demonstrated interest and up-to-date knowledge of the Artificial Intelligence ecosystem
Solid experience in the software development lifecycle and requirements management under agile frameworks
English level B2/C1, with the ability to maintain fluent and professional conversations in international environments
Excellent communication skills to deal with end clients, as well as very good interpersonal skills for teamwork
We are looking for an alert, active, resourceful, and highly proactive person; a profile that takes initiative and adds value
Ability to synthesize complex problems into documents, user stories, or clear, structured, and executable technical issues

Responsibilities

Act as the main point of contact for the end client, maintaining fluid, close, and constant communication
Lead discovery meetings to understand client problems, carry out an exhaustive requirements gathering, and synthesize information clearly
Maintain an ongoing follow-up relationship with clients, both remotely and operationally, to ensure project success and long-term satisfaction
Translate business requirements into well-structured user stories with clear and detailed acceptance criteria
Document and organize needs in management tools, making it easier for the technical team to break down stories into precise execution tasks
Do not limit yourself to transcribing what the client requests. An active attitude is expected to propose ideas, improvements, and alternatives based on technical feasibility and business potential
Demonstrate solid knowledge and a genuine interest in Artificial Intelligence trends to advise clients on how technologies such as LLMs, automation, and generative AI can enhance their processes

About the role

Gestor de Cuentas Técnicas

Buscamos una persona excepcional capaz de cerrar la brecha entre las necesidades de negocio de nuestros clientes y la ejecución técnica de nuestro equipo de desarrollo. El perfil ideal no solo gestionará proyectos, sino que actuará de forma proactiva, con pasión por la Inteligencia Artificial, y con la capacidad de transformar conversaciones complejas con clientes en historias de usuario ejecutables y soluciones innovadoras

What you'll get

Formarás parte de un equipo joven y dinámico, en un entorno colaborativo, amigable y apasionado por el software y la Inteligencia Artificial
Tendrás la oportunidad de trabajar en proyectos punteros de Inteligencia Artificial y transformación digital
Durante el periodo de adaptación (1-2 meses), se requerirá un día a la semana de asistencia obligatoria a la oficina. Posteriormente, habrá flexibilidad, con posibilidad de asistencia puntual para reuniones concretas
Contrato indefinido con un periodo de prueba de 6 meses
Entre 30.000 € y 40.000 € brutos anuales, según experiencia y valía aportada
Jornada con disponibilidad obligatoria de 9:00 a 14:00 y de 15:00 a 17:30 (hora estándar de España)
Un entorno donde la proactividad se valora, se recompensa y las soluciones propuestas se implementan directamente

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Requisitos

Mínimo 3 años de experiencia en gestión de cuentas, Product Ownership o puestos similares, exclusivamente dentro del sector tecnológico (IT)
Interés demostrado y conocimiento actualizado sobre el ecosistema de la Inteligencia Artificial
Experiencia sólida en el ciclo de vida del desarrollo de software y en la gestión de requisitos bajo marcos ágiles
Nivel de inglés B2/C1, con capacidad para mantener conversaciones fluidas y profesionales en entornos internacionales
Excelentes habilidades de comunicación para tratar con clientes finales, así como muy buenas competencias interpersonales para el trabajo en equipo
Buscamos una persona despierta, activa, resolutiva y altamente proactiva; un perfil que tome la iniciativa y aporte valor
Habilidad para sintetizar problemas complejos en documentos, historias de usuario o issues técnicos claros, estructurados y ejecutables

Responsabilidades

Actuar como punto de contacto principal con el cliente final, manteniendo una comunicación fluida, cercana y constante
Liderar reuniones de descubrimiento para comprender los problemas del cliente, realizar una toma de requisitos exhaustiva y sintetizar la información con claridad
Mantener una relación de seguimiento recurrente con los clientes, tanto a nivel telefónico como operativo, para asegurar el éxito del proyecto y la satisfacción a largo plazo
Traducir los requisitos de negocio en historias de usuario bien estructuradas, con criterios de aceptación claros y detallados
Documentar y organizar las necesidades en herramientas de gestión, facilitando que el equipo técnico pueda desglosar las historias en tareas de ejecución precisas
No limitarse a transcribir lo que el cliente solicita. Se espera una actitud activa para proponer ideas, mejoras y alternativas basadas en la viabilidad técnica y el potencial de negocio
Demostrar un conocimiento sólido y un interés genuino por las tendencias en Inteligencia Artificial para asesorar a los clientes sobre cómo tecnologías como los LLM, la automatización y la IA generativa pueden potenciar sus procesos

This job was automatically translated to English, .

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