Product Adoption Specialist Customer Success · Barcelona, Spain (Hybrid) · EMEA Position Overview In the Customer Success organization, creating impactful experiences for our customers is our most important goal. We believe in a consistent, complete cycle of customer success that supports improved revenue and sustainable ...
Spain, Barcelona
Ver vacante- Híbrido
- Tiempo completo
- Contrato
Full-time hours
... health in an international, innovative, and fast-evolving environment. As Customer Success Operations & Onboarding Specialist B2B , you will provide operational and administrative support throughout onboarding, supporting platform configuration, and ensuring operational excellence throughout the customer journey. This is ...
- Remoto
- Híbrido
- Tiempo completo
- Contrato
Full-time hours
... collaboration with HQ, to improve self-service and reduce ticket volume. Maintain a strong feedback loop to product: synthesize patterns, share actionable insights, and propose improvements to the customer experience. Help define and document support processes in Spain (prioritization, workflows, quality standards, tooling practices), ...
13k
... the voice of our customers, working closely with product teams to improve experiences and keep wow-level service at the heart of Revolut. We're looking for a Support Specialist who takes ownership of customer issues, thinks deeper to find solutions, and contributes to the way we support our customers every day. This role ...
Spain, Barcelona
Ver vacanteFully remote
... between our customers and internal teams across Product, Commercial, Solution Consulting, Delivery and Finance, ensuring we're aligned around customer priorities and long-term growth opportunities. - As a senior member of the Customer Success team, you'll also contribute to team best practices, support colleagues and help ...
- Híbrido
- Tiempo completo
- Contrato
Full-time hours
... trust with specialists and managers at different levels within an organization. - You are a proactive, persistent person with attention to detail, curiosity, a customer-oriented mindset, and a focus on achieving goals. - You are comfortable in digital environments, are tech-savvy, and have the energy to take on new challenges. ...
Have the right to work in Spain
... account health data and customer signals to stay ahead of risk across your portfolio. • Spot patterns across accounts and bring data-backed findings into renewal and account planning. • Deliver structured, actionable feedback to Product and Support; you are a key voice of the customer internally. Team Contribution • Mentor ...
Full-time hours
... systems. - Report on retention metrics weekly, and own the definitions behind them. Collaboration - Work daily with sales on the handoff of new buyers, and with support on ticket patterns. - Partner with product and analytics on lifecycle experiments and instrumentation. Requirements - 2+ years in Customer Success, Account ...
- Remoto
- Tiempo completo
- Contrato
Permanent contract
... trusted advisor to global brands, aligning BrandBastion's AI-powered solutions with their social engagement and brand protection goals. - Drive renewals, upsells, and expansions by demonstrating the impact of AI-driven automation on customer engagement, brand safety, and efficiency. - Collaborate with AI specialists to fine-tune ...
Fully remote
... goals, recognize their challenges, and lead them to success in a targeted way. - You keep an eye on how your customers use the platform, identify opportunities, and show them how to unlock the full potential of BRAME. - You act as the link between customers and internal teams (especially Product and Support) and ensure that ...
- Remoto
- Tiempo completo
- Contrato
Full-time hours
... navigate regional, cultural, and time-zone differences. About the company & team - This team focuses on TRM’s AI-driven Intel platform, supporting investigators and cyber teams working on complex cases involving cyber threats. - This is the first Customer Success hire dedicated to international customers—you will help build ...
Hybrid
... product features that align with their business goals. - Onboarding & Training: Support customers through their initial journey, setting them up for long-term success on the platform. - Product Expertise: Become a subject matter expert on the Cledara platform. You will understand the technical nuances of the product and how ...
- Híbrido
- Tiempo completo
- Contrato
Permanent contract
... problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. - Launches customer outreach campaigns. - Generates monthly statistics on customer feedback and customer support KPIs. - Maintains customer records, provides troubleshooting guidance ...
Full-time hours
... have - Bonus points: experience with SonarQube, SAST/AppSec tooling, or developer platforms; customer-facing experience (solutions engineering, consulting, support, customer success); Java or another modern language; comfort in Linux; hands-on with AI coding assistants or agentic development. Languages - Be fluent in English; ...
Fully remote
Original Advert We're Influee, a leading UGC platform enabling seamless collaboration between creators and brands/agencies. Active in 30+ markets and trusted by 100,000+ creators, we're entering a new phase of growth and helping the customers we already have get more value from the product they already pay for is central ...
Full-time hours
... buyers, and build loyal Harvey advocates. - Success Metrics : Align with customers on adoption rates, measurable value, and positive AI experiences to ensure customer value realization and ROI. - Expansion and Renewal : Collaborate with Account Executives to maintain customer renewal readiness and leverage customer needs ...
- Híbrido
- Tiempo completo
- Contrato
Permanent contract
... Internet a safer place! As our Customer Success Manager , you will be in constant interaction with our Enterprise and Mid- Market clients to provide the best customer experience and, of course, maintain our current churn rate. We are looking for a Customer Success Manager to help us strategically guide our customers to maximise ...
Permanent contract
About the role The Customer Success Manager (CSM) is accountable for end-to-end client success for a client supported within a Strategic POD. This role is responsible for customer relationship and P&L management of (a) strategic account(s). The CSM acts as the primary client owner, ensuring service excellence, operational ...
Have the right to work in Spain
About the role The Customer Success Manager (CSM) is responsible for driving ongoing platform adoption, transaction volume, and long-term engagement across an assigned portfolio of existing Referral Partners and Agencies (RPAs). The role focuses on deepening relationships post-sale, embedding the Redpin platform into daily ...
Have the right to work in Spain
... - Team up with BDEs and Product Specialists to guide new accounts, speed up client onboarding, and turn one-off relationships into ongoing revenue. - Guide customers through international property payment transactions. - Support customers through key completion milestones, keeping panicking clients calm and unblocking sensitive ...