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Student Service Agent - 25 Hours Per Week en Valencia,… - Jobeax

Student Service Agent - 25 Hours Per Week en Valencia, España is listed on Jobeax. Browse 80,000+ vacancies available.

About the role

Activa | We are the corporate services provider for Grupo Planeta. For over 40 years, we have supported different business areas in their launch and growth, designing multiple processes with the help of the best technological solutions.

At Grupo Planeta, we are looking for a student support agent to provide services to the educational institutions of Planeta Formación y Universidades.

You will be part of ACTIVA, the service unit of Grupo Planeta, specializing in business process outsourcing with a specific focus on client relations.

What you'll do

Attend to students at the institutions of Planeta Formación and Universidades.
Respond to calls from students, teachers, and the general public interested in the institution's programs.
Solve doubts by phone and email.
Make calls to provide information to students and teachers, assist in special cases, confirm attendance at academic events, etc.
Manage documentation, register it in the systems designated for this purpose, issue academic certificates.
Record accurate data in customer relationship management (CRM) systems.
Perform administrative tasks related to student and teacher management.
Operate the ticketing system.
Manage files with data from teachers and students.
Enter data into reports.

What we're looking for

Compulsory Secondary Education.
Experience in document and data management.
Be a proactive person and enjoy teamwork.
A service-oriented mindset.
Ability to work across different communication channels, including chat, phone, and ticketing systems.
Have knowledge in the use of Excel and billing systems.

What you'll get

Permanent contract.
Working hours of 25 hours per week, on a schedule from 9:00 a.m. to 2:00 p.m.
You will be part of the Customer Management area of Grupo Planeta, a team passionate about training and very dynamic where you can develop professionally.
Discounts and exclusive promotions for our employees (masters and postgraduates, publishing imprints, collectibles, Casa del Libro...).
An attractive package of social benefits through the flexible compensation plan that includes: transportation card, restaurant card, daycare check, health insurance, etc.
Access to the Club Benefits where you can save on your purchases and take advantage of more than 450 offers and discounts on different products and services in food, leisure, sports, health, travel, technology and many more categories.

About the role

Activa | Somos el proveedor de servicios corporativos de Grupo Planeta. Desde hace más de 40 años hemos acompañado a diferentes áreas de negocio en su lanzamiento y crecimiento, diseñando múltiples procesos con ayuda de las mejores soluciones tecnológicas.

En Grupo Planeta, buscamos un/a agente de atención al alumno/a para proporcionar servicios a las instituciones educativas de Planeta Formación y Universidades.

Formarás parte de ACTIVA, la unidad de servicio de Grupo Planeta, especialista en externalización de procesos de negocio con un foco específico en la relación con los clientes.

What you'll do

Atender a los alumnos en las instituciones de Planeta Formación y Universidades.
Responder a llamadas de consultas de alumnos, profesores y del público general interesado en los programas de la institución.
Solucionar dudas por teléfono y correo electrónico.
Efectuar llamadas para brindar información a alumnos y docentes, dar asistencia en casos especiales, confirmar la asistencia a eventos académicos, etc.
Administrar documentación, registrarla en los sistemas destinados para ello, expedir certificados académicos.
Registrar datos precisos en los sistemas de gestión de relaciones con clientes (CRM).
Ejecutar tareas administrativas vinculadas a la gestión estudiantil y docente.
Operar el sistema de ticketing.
Gestionar fichas con datos de docentes y de alumnos.
Incorporar datos en informes.

What we're looking for

Educación Secundaria Obligatoria.
Experiencia en gestión de documentación y datos.
Ser una persona proactiva y disfrutar del trabajo en equipo.
Poseer vocación de servicio.
Habilidad para trabajar con distintos canales de comunicación, incluyendo chat, teléfono y sistemas de ticketing.
Tener conocimiento en el manejo de Excel y sistemas de facturación.

What you'll get

Contrato indefinido.
Jornada horaria de 25 horas semanales en horario de 09:00 a 14:00 horas.
Formarás parte del área de Gestión al Cliente de Grupo Planeta, un equipo apasionado por la formación y muy dinámico donde podrás desarrollarte profesionalmente.
Descuentos y promociones exclusivas para nuestros empleados (másters y postgrados, sellos editoriales, coleccionables, Casa del Libro...).
Un atractivo paquete de beneficios sociales a través del plan de retribución flexible que incluye: tarjeta de transporte, tarjeta restaurante, cheque guardería, seguro médico, etc.
Acceso al Club Benefits donde podrás ahorrar en tus compras y aprovecharte de más de 450 ofertas y descuentos en diferentes productos y servicios en alimentación, ocio, deporte, salud, viajes, tecnología y muchas categorías más.

You'll most likely need Spanish to apply.This job was automatically translated to English, .

Postularse a la vacante

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