Descripción de la vacante
Full-time hours
Spain
Staff Product Manager - Customer Support en España is listed on Jobeax. Browse 80,000+ vacancies available.
We are on a mission to pioneer the world’s next era of play. As we grow across Europe and Latin America, we’re building The Playstack - the technology powering the next generation of sports, gaming, and fan experiences. Join us, and help make it the most widely used platform in the world! From operations, to marketing, to product, we are looking for talented people who will shape how millions of customers play, watch, and connect every day.
Customer Support at Super isn't a cost centre — it's a strategic differentiator. As we scale internationally, fast, seamless, high-quality support is what earns customer trust and compounds into long-term growth. This role sits at the centre of that transformation.
We're looking for a Staff Product Manager to rethink support from the ground up — blending AI-driven automation with exceptional human experiences — and to own the support product as a business, not just a backlog.
This is a senior individual contributor role. You'll own a high-visibility domain end-to-end: setting the multi-year direction, making the investment case for it, applying frontier AI (LLMs, agentic automation, proactive support) to real customer problems at scale, and raising the bar for how product is practised around you. You'll be the person leadership turns to when the answer isn't obvious.
full-time
We are a global technology group, dedicated to building the future of entertainment and fan-centric experiences. With commercial markets in Brazil, Belgium, Poland, Romania, Greece and Serbia, and a network of offices across Spain, Croatia, Malta, Gibraltar, the Netherlands and the UK, we are a truly international organization. Our purpose at Super has evolved from sports and betting into creating the platform that stretches into the wider world of technology-driven entertainment. With a growing and diverse team of more than 5,000 people, we create immersive, responsible, and personalised experiences for millions of customers worldwide.
Everything we do at Super is rooted in doing what is right: for customers, for each other, and for our long-term vision. Our Culture Manifesto is our North Star. It captures our purpose, mission, and the six core beliefs that shape how we think, make decisions, and act every day. Want to explore our culture in more detail? Visit our careers page: https://jobeax.com/link/ZdHFsyCxDTCRiZlz
Super is committed to the highest standards of compliance, safety, and responsibility. As such, we are active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA).
At Super, we operate as a high-performing team. We hire and grow talent based on ability and potential, regardless of background and identity because we know diverse perspectives, drive better performance.
Player
Vacantes similares
Hybrid
... Clear, well-documented integration guides with low integration friction - Strong feedback from partners on reliability and usability - Reduced operational and support overhead for ERP-related integrations Senior Product Manager (L4) - Own the ERP Connectivity roadmap and execution end-to-end - Operate independently within ...
Spain
Hybrid
... Clear, well-documented integration guides with low integration friction - Strong feedback from partners on reliability and usability - Reduced operational and support overhead for ERP-related integrations What you’ll need Senior Product Manager (L4) - Own the ERP Connectivity roadmap and execution end-to-end - Operate independently ...
Spain
Hybrid
... to a week-long adventure, while enabling private and professional boat owners to generate additional income through rentals. 🚤 The role We're looking for a Staff Product Manager with the mindset of a CMO - and a tech team to turn that thinking into product. You'll work closely with experts across SEO, SEA, Brand and Acquisition, ...
Spain
About the role Product Ebury Malaga Office - Hybrid: 4 days in the office, 1 day working from home per week We are looking for an experienced Product Manager to own API Connectivity with ERP and accounting platforms . This role will lead the strategy, delivery, and evolution of integrations with systems such as Sage, QuickBooks, ...
Spain, Málaga
Full-time hours
... and we’re changing how we do it: instead of bolting Growth on after launch to optimise, we’re embedding a Growth PM into every core bet from day one, so how a product acquires, activates and scales is designed in from the first cycle. We’re hiring a Growth Product Manager to report to our VP of Growth. You'll own the Growth ...
Spain
... operate globally, get in touch - we'd love to discuss how Ebury can accelerate your career so you can shape the future. Staff Product Manager - API Connectivity Product Ebury Madrid Office - Hybrid: 4 days in the office, 1 day working from home per week We are looking for an experienced Product Manager to own API Connectivity ...
Spain, Madrid
Fully remote
... large product, we expect you to propose the team configuration needed to support our growth and company objectives. That will move you progressively from IC to manager, while retaining hands-on ownership of at least one part of the Customer Portal area in the mid-term. We will deliberately assess for both the IC craft bar ...
Spain
Fully remote
... Records: Document all customer interactions seamlessly within our CRM (Salesforce). - Be the Voice of the Customer: Follow up on ongoing inquiries and escalate product issues or feature requests to help improve our overall platform. What we're looking for - Experience: Background in customer support, customer service, or a ...
Spain
Full-time hours
... exciting brands in gaming, consumer tech, and B2B SaaS. As a Customer Support Engineer, you'll be on the front lines helping developers and businesses solve real production problems, while also shaping the product, documentation, and support systems that make PlanetScale better for every customer. PlanetScale is a profitable ...
Spain
Fully remote
... final UI execution. - Conduct advanced user research, usability testing, and A/B experiments to validate and refine design solutions. - Partner closely with product managers and engineers to ensure seamless implementation of designs. - Design scalable UI components and contribute to our evolving design system. - Advocate ...
Spain
€106,000 - €141,000 a year
... their terms. Measured on Adoption across teams and tools, volume of usage through the platform, and sustained reliability and security. What you'll bring - A product-minded engineer, or a very technical PM who can drive a technical product - Developer-space experience, with the range to think about consumers and internal ...
Spain
Permanent contract
... support guidelines and internal troubleshooting documentation. Your basic qualifications What we're looking for - Previous experience in client-facing technical support, SaaS support, product support or similar roles. - Strong customer orientation, empathy and ability to manage client expectations with clear and timely communication. ...
Spain
Full-time hours
... - Owns the Digital CCC or/and Customer Support Delivery Data Product , driving its strategy, roadmap, governance, evolution and adoption in alignment with Customer Support business priorities and enterprise data standards. - Acts as a data SME for Contact Center or/and Customer Support Delivery capabilities, helping translate ...
Spain
MindMatch
1500
... shouldnt limit your options. Were a team of 18+ nationalities, growing fast, and were looking for people who want to grow with us. About the Role Were hiring a Customer Support Intern to be part of conversion journey: from the first inquiry to a confirmed reservation. This isnt your typical hospitality gig. We’re looking for ...
Spain, Alcobendas
Have the right to work in Spain
About the role We are looking for a dedicated and enthusiastic Senior Customer Support Agent to join our European customer service team and our going international market. In this role, you will be responsible for addressing and resolving non-technical and technical customer inquiries in English via chat (Intercom) related ...
Spain
Permanent contract
... direct and personal. Opticians rely on seQura's visual plan to give access to their customer's glasses and lenses. You'll work closely with the Optical Service Managers and operations team, owning case resolution end-to-end across phone, email, and CRM. This is not a scripted support role: you'll be expected to think, prioritise, ...
Spain
US$180,000 - US$190,000 a year
... Success: - 8+ years in customer support or service, including at least 4 years leading teams with experience leading other leaders - Direct experience leading customer support for a SaaS or software product - not solely hotel, resort, or travel/reservations operations - you know what it means to own a queue, a ticket, and ...
Spain
Have the right to work in Spain
... actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes. We are looking for an experienced Staff Product Manager to help guide the evolution of SentinelOne's AI-SIEM detection and response capabilities. AI-SIEM is our unified security analytics platform ...
Spain
€106,680 - €128,016 a year
... are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. The opportunity As the Staff Product Manager for OpenTelemetry Experience, you'll own the end-to-end journey for helping people and agents instrument workloads and successfully send useful ...
Spain