Descripción de la vacante
€17,094 a year
Spain
Specialized Back Office Claims Agent en España is listed on Jobeax. Browse 80,000+ vacancies available.
You'll most likely need Spanish to apply.This job was automatically translated to English, .
We require the recruitment of several Back Office Agents specialized in claims management within the energy sector. Selected individuals will join the Customer Care area, being responsible for the comprehensive processing and resolution of incidents, claims, and operational tasks related to private customers (B2C), companies (B2B), and intermediaries.
We are looking for professionals with experience in the energy sector, analytical capacity, autonomy in file management, and a high orientation toward quality and the customer.
Main duties
Manage Back Office operations linked to the Customer Care area.
- Process claims, incidents, and cases associated with customer service and sales processes.
- Coordinate internal and external management with distributors for the resolution of incidents.
- Work with specific tools and systems of the energy sector.
- Review documentation, statuses, validations, and operational movements.
- Perform follow-up on files until their resolution.
- Communicate the result of the management carried out to the customer or intermediary.
- Guarantee quality in the execution of processes and compliance with established deadlines.
- Collaborate with the team in the resolution of complex cases and in the monitoring of daily activity. At Adecco, we believe in equal opportunities and we advocate for Talent Without Labels
Minimum of 1 year of experience in the energy sector.
Demonstrable experience in claims and incident management.
Knowledge of the sales and billing process.
Capacity to manage claims from start to finish autonomously.
Excellent written writing skills for the preparation of responses to customers and intermediaries.
Regular use of office software tools.
-Sector: Energy
-Location: Barcelona
-Work modality: Hybrid
During the training period: 2 days on-site.
Subsequently: possibility of 1 day of on-site work at the NTT DATA Barcelona offices.
Expected start date: Early September
Monday to Friday, from 08:00 to 16:30, with 30 minutes for lunch.
-Temporary contract
Se precisa la incorporación de varios/as Agentes de Back Office especializados/as en la gestión de reclamaciones dentro del sector energético. Las personas seleccionadas se integrarán en el área de Customer Care, siendo responsables de la tramitación y resolución integral de incidencias, reclamaciones y gestiones operativas relacionadas con clientes particulares (B2C), empresas (B2B) e intermediarios.
Buscamos profesionales con experiencia en el sector energético, capacidad de análisis, autonomía en la gestión de expedientes y una elevada orientación a la calidad y al cliente.
Funciones principales
Gestionar la operativa de Back Office vinculada al área de Customer Care.
- Tramitar reclamaciones, incidencias y casuísticas asociadas a los procesos de atención al cliente y ventas.
- Coordinar gestiones internas y externas con las distribuidoras para la resolución de incidencias.
- Trabajar con herramientas y sistemas específicos del sector energético.
- Revisar documentación, estados, validaciones y movimientos operativos.
- Realizar el seguimiento de expedientes hasta su resolución.
- Comunicar al cliente o intermediario el resultado de las gestiones efectuadas.
- Garantizar la calidad en la ejecución de los procesos y el cumplimiento de los plazos establecidos.
- Colaborar con el equipo en la resolución de casos complejos y en el seguimiento de la actividad https://jobeax.com/link/ExJmEsCkrJIQGJws Adecco creemos en la igualdad de oportunidades y apostamos por el Talento Sin Etiquetas
Experiencia mínima de 1 año en el sector energético.
Experiencia demostrable en gestión de reclamaciones e incidencias.
Conocimiento del circuito de venta y facturación.
Capacidad para gestionar reclamaciones de principio a fin de forma autónoma.
Excelente capacidad de redacción escrita para la elaboración de respuestas a clientes e intermediarios.
Manejo habitual de herramientas ofimáticas.
-Sector: Energía
-Ubicación: Barcelona
-Modalidad de trabajo: Híbrida
Durante el periodo de formación: 2 días presenciales.
Posteriormente: posibilidad de 1 día de presencialidad en las oficinas de NTT DATA Barcelona.
Fecha prevista de incorporación: Principios de septiembre
De lunes a viernes, de 08:00 a 16:30 horas, con 30 minutos para la comida.
-Contrato temporal
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