Cargando descripción…

Service Operations Manager en Santiago de Compostela,… - Jobeax

Service Operations Manager en Santiago de Compostela, España is listed on Jobeax. Browse 80,000+ vacancies available.

Service Operations Manager

Contract

Rate: Competitive/DOE (Dependent on Experience)

Location: Remote

Duration: Until end of 2026 (potential extensions)

About the Role

Exalto Consulting are supporting a leading digital health and technology organisation in the search for an experienced Service Operations Manager .

This is a high-impact operational leadership role focused on ensuring the smooth delivery of customer support, service operations, vendor management, and incident resolution across a complex technology environment. You will act as a key operational partner to senior leadership, driving service excellence, operational efficiency, and continuous improvement while working closely with customer-facing teams, engineering, product, platform operations, and third-party suppliers.

The successful candidate will combine strong service operations experience with excellent stakeholder management skills and a proactive approach to problem-solving in a fast-paced, highly regulated environment.

Key Responsibilities

Service Operations & Delivery

Manage operational escalations, service issues, and customer queries.
Analyse support ticket trends and service performance data to identify improvement opportunities.
Produce operational reporting, KPI analysis, and SLA performance reviews.
Coordinate managed service providers and third-party suppliers to ensure delivery against agreed service levels.
Partner with engineering and technical teams to drive resolution of production incidents and service disruptions.
Prepare and deliver clear operational communications, including incident updates and maintenance notifications.
Coordinate activities across support, engineering, platform operations, product teams, and external vendors.

Vendor Management

Manage supplier relationships through regular operational reviews and performance monitoring.
Ensure vendors meet contractual service obligations and SLAs.
Coordinate with external partners to resolve operational challenges and service issues.

Incident & Problem Management

Lead operational escalation processes and facilitate rapid issue resolution.
Support major incident management activities and recovery efforts.
Conduct post-incident reviews and drive corrective actions to reduce repeat issues.
Maintain regular communication with key stakeholders regarding incident progress and resolution.
Work within regulated and compliance-driven environments, supporting quality and corrective action processes where required.

Customer Success & Service Improvement

Perform detailed analysis of customer support data to identify root causes and service improvement opportunities.
Manage customer complaints and ensure timely resolution and escalation where appropriate.
Support customer success initiatives for strategic accounts.
Drive customer satisfaction improvements and operational excellence programmes.
Review customer interactions, feedback, and support performance metrics.
Provide coaching and operational guidance to support teams.

Growth & Continuous Improvement

Support operational readiness for new customers, projects, and service deployments.
Identify opportunities to improve efficiency, scalability, and service quality.
Stay informed on industry trends and best practices to drive operational excellence.

What You'll Bring

Significant experience (10+ years) in Service Operations, Customer Support, Service Delivery, or related operational leadership roles.
Experience working within SaaS, healthcare technology, digital health, or similarly regulated environments (knowledge of GxP processes is a bonus).
Strong understanding of both B2B and B2C support models.
Knowledge of regulated environments and compliance frameworks.
Experience managing third-party suppliers and service providers.
Strong analytical skills with experience using reporting and operational analytics tools.
Excellent stakeholder management and communication skills.
Proven ability to manage incidents, escalations, and operational risks.
Strong organisational skills with the ability to manage multiple priorities.
Experience working within global, matrixed organisations and cross-functional teams.
A continuous improvement mindset with a focus on service excellence and customer outcomes.

Interested?

If this sounds relevant, apply with your updated CV and one of our team will be in touch if you look like a good fit.

Postularse a la vacante

Vacantes similares

Más como este puesto

Exalto Consulting

Service Operations Manager

Hace 6 días

Remoto
Contrato

Service Operations Manager Contract Rate: Competitive/DOE (Dependent on Experience) Location: Remote Duration: Until end of 2026 (potential extensions) About the Role Exalto Consulting are supporting a leading digital health and technology organisation in the search for an experienced Service Operations Manager . This is ...

Spain

Capgemini

N2 Roaming Service Manager — Telecom Operations Lead

Hace 9 días

Capgemini Engineering, líder mundial en servicios de ingeniería, busca un Service Manager N2 Roaming para su equipo en Madrid, con modalidad híbrida. Requiere experiencia de al menos 5 años en redes y soporte en operadores, con conocimientos de Roaming, núcleo y plataformas de vídeo. Se valoran habilidades en gestión de ...

Spain, Madrid

Manager, Logistic Operations

Hace 10 días

Presencial
Tiempo completo

€59,000 - €98,300 a year

About the role Work Flexibility: Onsite Join a high-impact leadership role where you will shape and lead warehouse, kitting, and distribution operations across Spain. You will drive operational excellence, build high-performing teams, and ensure best-in-class service delivery aligned with customer commitments. This is an ...

Spain

Sonae Sierra

Operations Maintenance Manager

Hace 9 días

Contrato

€6.8 EUR

... expertise. Here, you are empowered to own your journey, tap into a rich ecosystem of learning, and build a meaningful career shaping the future of real estate. The Manager, Maintenance & Operations is responsible for ensuring the efficient operation, maintenance, safety, and sustainability of the assets under management. The role ...

Spain, Coslada

Sea Recovery

Hotel Operations Manager

Hace 1 día

Presencial
Tiempo completo

Centre / Hotel Operations Manager Sea Recovery – Sotogrande, Spain Sea Recovery is seeking an experienced Centre / Hotel Operations Manager to lead the day-to-day operations of our premium residential recovery centre in Sotogrande. This is not a conventional hotel management position. Our clients come to Sea Recovery during ...

Spain

Associate Product Manager - Service

Hace 9 días

Híbrido

Hybrid

... could be automated? If you are result oriented, a problem solver hungry to learn more, then Ebury is the place for you! We are seeking an Associate Product Manager to own the Service product area within Client Operations, reporting directly into the domain product lead. Service is where our teams handle the client queries ...

Spain

Associate Product Manager - Service

Hace 9 días

Híbrido

Hybrid

Spain

Associate Product Manager - Service

Hace 9 días

Híbrido

Hybrid

Spain

Strategy & Operations Manager - Core Banking

Hace 10 días

Remoto

Full relocation support

... strategy investments? - Do you enjoy complex project management, driving cross-functional alignment, and mastering stakeholder management across Product, Tech, Operations, and Executive team? What you'll do - Co-drive the creation and refinement of the segment strategies, enabling decision and trade-off decision making. - Create ...

Spain

Arclin

Customer Operations Manager - Spain

Hace 7 días

... moving. Because at Arclin, our people are truly Vital Beyond Measure. Position Summary The Customer Operations Manager, EMEA is responsible for leading customer operations activities across Europe, the Middle East, and Africa. This role ensures consistent execution of customer service, order management, supply chain collaboration, ...

Spain

JD.COM

3PL Service Provider Manager

Hace 7 días

Contrato

... the world's leading technology-driven supply chain solutions providers. Leveraging advanced expertise in automation, intelligent logistics, and data-driven operations, we deliver end-to-end logistics solutions that help businesses grow while enhancing customer experience. Our capabilities span the entire supply chain, including ...

Spain, España

EMEA Sales Operations Manager (m/f/d)

Hace 9 días

Remoto
Tiempo completo
Contrato

Full-time hours

... workers around the world. Discover the many reasons the world's most talented people are choosing to work at DuPont. Why Join Us | DuPont Careers The Sales Operations Manager is responsible for establishing the commercial operating system that enables execution excellence across the region. The role provides governance, ...

Spain

N26

Senior Product Manager - Operations Automation & Enablement (OAE)

Hace 3 días

Remoto
Híbrido
Presencial

1500

About the opportunity We are seeking a hands-on, strategic Senior Product Manager - Ops Automation & Enablement (OAE) with a passion for building the intelligence and systems behind world-class banking operations. This is a true builder’s role: you will lead the strategy, design, delivery, and enterprise-scale adoption ...

Spain, Barcelona

Amazon

Capacity Planning Manager, MMN Capacity Planning (Fulfillment & Operations)

Hace 1 día

Capacity Planning Manager, MMN Capacity Planning Job ID: 10492634 | Amazon EU SARL (Spain Branch) Capacity Planning is a high-powered creative team which is shaping the transportation planning and execution within the Last Mile & Middle Mile operations network. This team develops and applies innovative transportation management ...

Spain, Barcelona

DKB Code Factory GmbH

Product Manager — Customer Service Automation (Business Banking)

Hace 3 días

Join DKB Code Factory as the Product Manager for Customer Service Automation and own the roadmap and backlog for PEGA-based automation that directly reduces handling time and improves customer experience across Business Banking. You will translate operational problems into high-impact automation, drive measurable efficiency ...

Spain, Valencia

SAP

SAP Technical Service Senior Manager (TSM) - ECS EMEA North

Hoy

Híbrido
Tiempo completo
Contrato

... truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. What you'll do Technical Service Manager (TSM) is the role within SAP Enterprise Cloud Services (ECS) organization overseeing all technical managed service aspects of the Customer Engagement ...

Spain, Madrid

SAP

SAP Technical Service Senior Manager (TSM) - ECS EMEA North

Hoy

Híbrido
Tiempo completo
Contrato

... wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. Build it Technical Service Manager (TSM) is the role within SAP Enterprise Cloud Services (ECS) organization overseeing all technical managed service aspects of the Customer Engagement ...

Spain, Madrid

jobtraffic

IT Service Operations Lead

Hace 7 días

Remoto

2000 €/mensuales

¡Bienvenido al lugar que te mereces! ¿Qué buscamos? Buscamos un IT Service Operations Lead para liderar un proyecto, garantizando la estabilidad, disponibilidad y resiliencia de una plataforma fintech de alta criticidad. Será el eje de la gobernanza operativa y coordinará transversalmente a 9 equipos técnicos, asegurando ...

Spain, Madrid

BBVA Technology en Europa

IT Service Operations Lead

Hace 9 días

Remoto

2000 €/mensuales

Spain, Vitoria