Descripción de la vacante
Prosegur
€35,000 - €40,000 a year
Spain
Service Manager - Contact Center en Remote, Spain, España is listed on Jobeax. Browse 80,000+ vacancies available.
At AVOS TECH, Prosegur's BPO line, we are in full expansion and are looking to bring on a Service Manager for our Contact Center to lead our outbound calling campaigns in the Utilities and Insurance sectors. We want someone with proven experience in team management, capable of leading the client strategy, driving continuous process improvement, and putting customer satisfaction at the center of everything. If you are passionate about transforming the customer experience, have a strategic mindset, and know how to inspire your team toward excellence and goal achievement, this is your opportunity!
Responsibilities:
• Lead and coordinate a team of agents and supervisors across several sales services focused on the utilities and insurance sectors.
• Ensure compliance with service, quality, and productivity KPIs.
• Profitability Control: Ensure the cost efficiency of the service, managing workforce sizing according to production and business objectives.
• Identify opportunities for improvement in processes and customer experience.
• Collaborate with training, quality, and planning areas.
• Report results and propose action plans to operations management.
What we offer
• Stable project. Permanent contract.
• Ongoing training and support for your development.
• Good working environment and collaborative culture.
• Salary:
- Fixed Salary: Salary band between €35,000 and €40,000 gross per year (depending on experience in the sector).
- Variable Salary: Incentive plan.
• Location at our offices near the 12 de Octubre metro station (Madrid).
• Full-time schedule from Monday to Friday, 9:00 AM to 6:00 PM.
Full-time
permanent
remote
EUR 35,000–40,000 per year
• Minimum of 3 years of experience in the Contact Center sector, with at least 2 as a service manager.
• Leadership and decision-making skills.
• Ability to build trusting relationships with the client, enabling the identification of improvement opportunities, anticipating needs, and understanding their perception of the service.
• Results orientation and continuous improvement.
• Proficiency in management tools (CRM, reporting platforms, etc.).
• Experience in service campaigns and sales is a plus.
En AVOS TECH, línea BPO de Prosegur, estamos en plena expansión y buscamos incorporar un/a Responsable de Servicio para nuestro Contact Center para dirigir nuestras campañas de emisión de llamadas en los sectores Utilities y Seguros. Queremos una persona con experiencia consolidada en gestión de equipos, capaz de liderar la estrategia del cliente, impulsar la mejora continua de procesos y poner la satisfacción del cliente en el centro de todo. Si te apasiona transformar la experiencia del cliente, tienes una mentalidad estratégica y sabes cómo inspirar a tu equipo hacia la excelencia y el logro de objetivos, ¡Esta es tu oportunidad!
Responsabilidades:
• Liderar y coordinar un equipo de agentes y supervisores de varios servicios de ventas orientados al sector utilities y asegurador.
• Asegurar el cumplimiento de los KPIs de servicio, calidad y productividad.
• Control de Rentabilidad: Asegurar la eficiencia de costes del servicio, gestionando el dimensionamiento de la plantilla de acuerdo con la producción y los objetivos del negocio.
• Detectar oportunidades de mejora en procesos y experiencia de cliente.
• Colaborar con áreas de formación, calidad y planificación.
• Reportar resultados y proponer planes de acción a la dirección de operaciones.
Qué ofrecemos
• Proyecto estable. Contrato indefinido.
• Formación continua y acompañamiento en tu desarrollo.
• Buen ambiente de trabajo y cultura colaborativa.
• Salario:
- Salario Fijo: Banda salarial entre 35.000 € y 40.000 € brutos anuales (según la experiencia aportada en el sector).
- Salario Variable: Plan de incentivos.
• Ubicación en nuestras oficinas ubicadas cerca del metro 12 de octubre (Madrid)
• Jornada completa de lunes a viernes de 09 a 18.
full-time
permanent
remote
EUR 35,000–40,000 per year
Requisitos
• Experiencia mínima de 3 años en el sector de Contact Center con al menos 2 como responsable de servicio.
• Capacidad de liderazgo y toma de decisiones.
• Capacidad para establecer relaciones de confianza con el cliente, que permitan identificar oportunidades de mejora, anticipar necesidades y comprender su percepción del servicio.
• Orientación a resultados y mejora continua.
• Manejo de herramientas de gestión (CRM, plataformas de reporting, etc.).
• Valorable experiencia en campañas de atención y en ventas
You'll most likely need Spanish to apply.This job was automatically translated to English, .
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