Descripción de la vacante
Have the right to work in Spain
Spain
Senior Technical Support Engineer en España is listed on Jobeax. Browse 80,000+ vacancies available.
Ingram Micro powers the global IT ecosystem-connecting technology vendors, partners, and businesses to unlock the full promise of innovation. With operations reaching over 90% of the world's population and our digital platform, Ingram Micro Xvantage™, we enable smarter, faster, and more scalable ways to do business. Together, let's shape tomorrow by driving technology forward and creating real impact across the globe.
Our Unified Support team sits at the heart of this mission-ensuring technology runs seamlessly for customers worldwide. Through deep technical expertise, cross-functional collaboration, and a relentless focus on customer success, we solve complex challenges across cloud and ERP-integrated environments while improving reliability, performance, and customer satisfaction.
The Role: Senior Technical Support Engineer
As a Senior Technical Support Engineer, you will act as a technical authority for complex customer challenges, owning escalations across Azure, AWS, and ERP-integrated environments. You will lead incident response, drive root cause analysis, and partner cross-functionally to improve system resilience and customer experience.
Troubleshoot and resolve advanced issues across Azure/AWS services
Support hybrid, multi-cloud, and on-premises integrations
Lead critical incident response, including bridge calls and service restoration
Diagnose outages, performance issues, and configuration errors using monitoring tools and logs
Troubleshoot ERP and SAP integrations, ensuring stable data flows and operations
Conduct root cause analysis (RCA) and drive long-term improvements
Collaborate with Engineering, Product, ERP, and vendor teams
Maintain documentation, mentor junior engineers, and improve support processes
Bachelor's degree in Computer Science, Information Systems, or equivalent
5+ years in cloud support engineering, technical support, cloud operations, or SRE-adjacent roles
Experience troubleshooting SaaS-based cloud solutions
Solid understanding of SQL and database concepts, including experience with Apache, IIS, MySQL, MSSQL, and PostgreSQL
Strong troubleshooting ability across APIs and cloud services
Solid understanding of ITIL processes: Incident, Problem, Change, RCA
Exceptional communication skills and a customer-first mindset
Ability to operate effectively in fast-paced, global, high-pressure environments
Scripting skills in PowerShell and/or Python (Bash a plus)
Experience with monitoring tools (Datadog, Zabbix, Azure Monitor, CloudWatch)
SAP BRIM (FICA, CI) or SAP FICO experience
Infrastructure as Code (Terraform, CloudFormation)
Container technologies (Docker, Kubernetes)
Azure/AWS certifications
ITIL certification (Foundation or higher)
Microsoft 365 and Entra ID enterprise experience
Cloud cost optimization experience
Native or Fluent in Multiple Languages: Spanish, German, Portugues, Italian, French, English
At Ingram Micro, you'll have the opportunity to grow your career at global scale, working with cutting-edge technologies and diverse teams across regions. We are committed to your development, value inclusion, and empower you to make an impact. Here, your expertise helps shape resilient, future-ready platforms that power businesses worldwide.
Let's shape tomorrow-together.
Vacantes similares
Have the right to work in Spain
... success, we solve complex challenges across cloud and ERP-integrated environments while improving reliability, performance, and customer satisfaction. The Role: Senior Technical Support Engineer As a Senior Technical Support Engineer, you will act as a technical authority for complex customer challenges , owning escalations ...
Spain
From €60,000 a year
... do Your Role Provide technical support for Nutanix´s HCI solutions Troubleshoot, diagnose, and debug enterprise customer issues Collaborate with development engineering team Resolve cross-vendor issues with technology partners Improve product serviceability and develop tools Deliver excellent customer support experience ...
Spain, Barcelona
Palo Alto Networks
About the role Are you passionate about driving customer success in the cybersecurity industry? We are looking for a dynamic and proactive Technical Support Engineer to join our team. In this role, you will work closely with our valued customers to address their complex post-sales challenges, where analyzing situations ...
Spain, Málaga
Permanent contract
About the role Your Career We are looking for a highly motivated and customer-focused professional. As part of the global Cortex XSIAM support team, you will serve our customer base by providing technical support, by answering incoming support inquiries and managing escalations, phone calls, and emails in an effective, ...
Spain
Ingram Micro, Inc.
... success, we solve complex challenges across cloud and ERP-integrated environments while improving reliability, performance, and customer satisfaction. The Role: Senior Technical Support Engineer As a Senior Technical Support Engineer, you will act as a technical authority for complex customer challenges, owning escalations ...
Spain, Barcelona
Full-time hours
... response quality, and help customers get to value faster. Requirements - 4+ years of experience in a technical support, technical account management, solutions engineering, implementation, or customer-facing engineering role. - Hands-on experience working with APIs, SDKs, logs, HTTP requests, event data, and technical implementation ...
Spain
Full-time hours
About the role We have an amazing opportunity to join an exciting and innovative sales team in a Technical Engineer Support role. In this position you can combine your strong analytical and communication skills, enjoy solving technical challenges, and are passionate about delivering excellent support in a fast-paced environment. ...
Spain
€59,362 - €90,115 a year
... environment, professional development opportunities, and the chance to contribute to the success of our Construction team. Education & certifications Degree in Engineering or Industrial Technical Engineering with a specialization in Electricity. What you'll get 🎓 Ongoing training and professional growth. 👥 Good working environment ...
Spain
Full-time hours
... - Customer support for incidents, inquiries, new projects, etc - Document management of projects and installations - Management of instrument connections. - Support for the sales network Required profile: - Technical engineering or higher degree in Computer Systems or Telecommunications - Intermediate English level - Minimum ...
Spain
Full-time hours
... Tasks We are looking for a Service Technical Support Engineer to join our team in Alcobendas . This role offers an excellent opportunity for an experienced engineer to apply deep technical knowledge in a primarily office-based service environment, supporting customers and service teams with strong technical solutions. Candidates ...
Spain
Mitek Systems
€37,000 - €56,000 a year
About the role The Principal Technical Support Engineer role will be the primary escalation contact for product questions/issue tickets. Successful candidates will utilize knowledge of our products, strong technical knowledge and troubleshooting expertise, and investigative skills to determine root causes to either resolve ...
Spain
From €45,000 a year
... do Your Role Provide technical support for Nutanix´s HCI solutions Troubleshoot, diagnose, and debug enterprise customer issues Collaborate with development engineering team Resolve cross-vendor issues with technology partners Improve product serviceability and develop tools Deliver excellent customer support experience ...
Spain, Barcelona
€59,362 - €90,115 a year
... environment, professional development opportunities, and the chance to contribute to the success of our Construction team. Education & certifications Degree in Engineering or Industrial Technical Engineering with a specialization in Electricity. What you'll get 🎓 Ongoing training and professional growth. 👥 Good working environment ...
Spain, Toledo
€59,362 - €90,115 a year
... you'll do - Installation works projects, their legalization, and construction management. - Plan the execution of works on time and in proper form. - Check the technical quality of executions and certify the works. - Technical advice related to store installations. Education & certifications Industrial Technical Engineering ...
Spain, Terrassa
€20,583 a year
... service are our priority. At El Corte Inglés, our work is a shared passion. The project waiting for you. Your main mission is to handle calls for both technician support and end-customer support What you'll do Main duties and requirements. Functions : - Provide technical support from the CRA to installers for the commissioning, ...
Spain
Hybrid
... Requirements - Minimum of 2 years of experience in a customer support role, ideally within a technology or SaaS environment. - Basic understanding of software and technical concepts; an engineering degree is not required. - Proven ability to research, troubleshoot, and resolve technical issues effectively. - Experience working ...
Spain
Hybrid
... rewarding and developing talent. The role As a Technical Support Consultant, you will help our customers get the most from the SD Worx App and Portal. You will support HR professionals and end users with technical questions, login issues, and platform-related queries through both digital channels and phone support. You'll ...
Spain
Full-time hours
... Riot Games , Anthropic , COMPLEX , Nordstrom , and Morningbrew are using Sanity to power and automate their content operations. We're looking for an empathic senior support engineer who thrives on solving complex technical challenges and helping customers succeed with Sanity at scale. As a senior member of the team, you ...
Spain
Grupo Planeta
... of digital platforms and tools. - Diagnosing and resolving software and hardware issues in Windows and MacOS environments. - Managing requests, support, and technical configurations through ticketing. - Coordinating tickets with different technology providers (Dynamics, Jira, Zendesk). - Resolving general and technical inquiries ...
Spain, Valencia