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Senior Team Manager – Luxury Automotive Customer… - Jobeax

Senior Team Manager – Luxury Automotive Customer Experience | English C1 en Madrid, España is listed on Jobeax. Browse 80,000+ vacancies available.

Requisitos

Estudios mínimos

Educación Secundaria Obligatoria

Experiencia mínima

No Requerida

Idiomas requeridos

Inglés - Avanzado
Español - Avanzado

Conocimientos necesarios

Dirección estratégicaPlanificación estratégicaDirección ejecutivaGestión de equiposLiderazgo de equipos multidisciplinariosControl presupuestarioEnglishLuxuryAutomotive

Sector

Actividades de los centros de llamadas

Descripción

Foundever® – Madrid

📍 Madrid, Spain
🏢 On-site Position
💼 Temporary Replacement Contract
⏰ Full-time – 39 hours/week
💰Up to €29,500 gross/year

About the Opportunity

Foundever is seeking an experienced Team Manager to lead operations within a premium luxury automotive customer experience project.

This opportunity is ideal for professionals with a strong background in customer operations, team leadership, and performance management within demanding, high-end service environments. The successful candidate will play a key role in driving operational excellence, team engagement, and service quality for a globally recognized brand in the luxury automotive sector.

Working in this premium automotive environment requires a strong customer-centric mindset, attention to detail, and the ability to deliver exceptional experiences aligned with luxury service standards.

Key Responsibilities

Lead, coach, and develop a team of customer service professionals to achieve operational KPIs and quality standards.
Monitor customer interactions and team performance, identifying improvement opportunities and implementing action plans.
Analyze operational metrics, reporting data, and campaign results to optimize performance and customer satisfaction.
Provide ongoing feedback, coaching sessions, and performance follow-ups.
Handle escalations and support agents in resolving complex customer situations.
Ensure clear and effective communication between internal stakeholders and client operations.
Promote a high-performance culture focused on collaboration, accountability, and continuous improvement.
Support onboarding and integration processes for new employees.

Candidate Profile

Advanced English level (minimum C1 required).
Higher Vocational Training qualification (Ciclo Formativo de Grado Superior) or equivalent.
Previous experience as Team Manager, Supervisor, or Operations Team Leader within customer service or contact center environments.
Minimum 6 months of experience in customer operations.
Experience in premium customer service environments, luxury sectors, or high-value customer care will be highly valued.
Strong leadership, analytical, and interpersonal communication skills.
Experience managing KPIs, coaching plans, and operational reporting.
Customer-oriented mindset with strong problem-solving capabilities.
Availability to work rotating schedules from Monday to Sunday, including public holidays.

Working Conditions

Temporary replacement contract.
Full-time position: 39 hours/week.
Rotating shifts between 8:50 AM and 8:00 PM.
Paid training program of 3 weeks.
Training schedule: Monday to Friday from 9:00 AM to 6:00 PM.
Professional and international working environment in Madrid within the premium automotive sector.

Why Join Foundever

Foundever is a global leader in customer experience solutions, combining innovation, operational expertise, and people-focused strategies to support internationally recognized brands.

We are committed to fostering an inclusive workplace built on diversity, equal opportunities, and professional growth.

🚀 Join Foundever and contribute to delivering premium customer experiences in a high-performance international environment.

Categoría: Administración de empresas - Secretariado
Nivel: Mando intermedio
Personas a cargo: 11 - 20
Vacantes: 1
Salario: 29.000€ - 29.000€ Bruto/año

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