About the company

Shalion is a data and insights-driven company that serves world-class manufacturers and brands globally. Through our Digital Shelf Optimization, Retail Media, and Food Service Aggregators solutions, we provide innovative tools for e-commerce monitoring.

At Shalion, we empower brands to make smarter business decisions in eCommerce by delivering actionable data and insights on online product prices, availability, share of search, and more. We operate across 1000+ e-retailers in 60+ countries, serving industry giants such as Heineken, Lego, Danone, Nestlé, and JDE.

As a leader in data intelligence, we specialize in gathering, analyzing, and applying proprietary artificial intelligence to deliver relevant data and monitoring tools, helping our clients maximize their e-commerce performance.

The role

We are seeking a highly analytical and detail-oriented Senior Revenue Management Analyst to lead and optimize our end-to-end revenue cycle across our SaaS business. This role will oversee the complete Quote-to-Cash process, ensuring seamless coordination among the Sales, Customer Success, Finance, and Legal teams.

The ideal candidate will combine strong financial acumen, operational excellence, and analytical capabilities to ensure accurate billing, efficient collections, reliable forecasting, and high-quality revenue reporting. This position plays a critical role in maximizing cash flow visibility, reducing revenue leakage, and supporting strategic business decisions.

Your Responsibilities

Revenue Operations & Quote-to-Cash Management

Own and manage the end-to-end Quote-to-Cash / Revenue-to-Cash process, from closed deals of clients to cash collection.

Ensure contracts, purchase orders, customer information, billing schedules, and commercial terms are complete and accurate before invoicing.

Identify and resolve operational bottlenecks impacting revenue generation and cash collection.

Establish and maintain controls to prevent revenue leakage, invoicing errors, delayed billing, and collection issues.

Review commercial agreements related to renewals, upgrades, downgrades, cancellations, discounts, credits, and billing adjustments.

Manage purchase order requirements, vendor onboarding processes, customer portals, and supporting documentation.

Coordinate the timely and accurate issuance of invoices, credit notes, debit notes, and billing adjustments.

Investigate and resolve billing exceptions, contractual discrepancies, and complex enterprise customer cases.

Collaborate with the financial team on revenue recognition, month-end close activities, reconciliations, and audit support.

Accounts Receivable & Collections

Monitor and manage AR aging, prioritizing overdue balances, strategic accounts, disputes, and collection risks.

Coordinate collection activities with internal teams and customers while maintaining professional and solution-oriented communication.

Investigate and resolve invoice disputes related to billing, payments, taxes, purchase orders, customer portals, or missing documentation.

Prepare and maintain AR reports, Days Sales Outstanding (DSO) analysis, overdue balances, payment commitments, dispute tracking, and expected cash collections.

Escalate collection risks, operational blockers, and potential bad debt situations when appropriate.

Revenue Forecasting, Analytics & Reporting

Build and maintain billing, collections, and cash inflow forecasts by connecting bookings, contracts, invoicing, and collections data.

Analyze key SaaS metrics, including ARR, MRR, churn, renewals, expansion revenue, contraction, discounts, AR aging, and DSO.

Develop executive dashboards and reporting frameworks to provide visibility into revenue performance, working capital, and collection risks.

Reconcile data across CRM, ERP, billing platforms, and financial models to ensure consistency and reliability.

Deliver actionable insights to improve revenue conversion, shorten cash collection cycles, and increase forecast accuracy.

Process Improvement & Systems Optimization

Document and standardize SOPs for contracts, PO management, billing, collections, dispute management, and revenue reporting.

Design and implement controls to improve data quality, process compliance, approval workflows, and auditability.

Participate in CRM, ERP, billing platform, subscription management, and reporting automation projects.

Identify opportunities to reduce manual work, operational errors, spreadsheet dependency, and processing times.

Collaborate with Finance and Go-to-Market teams on pricing, packaging, renewals, commercial terms, and customer lifecycle initiatives.

Required Qualifications

Bachelor's degree in Finance, Accounting, Economics, Business Administration, or a related field.

4+ years of experience in Revenue Operations, Order-to-Cash, Billing Operations, Accounts Receivable, Finance Operations, FP&A, or similar roles.

Experience working in SaaS, B2B technology, subscription-based businesses, or recurring revenue environments.

Strong understanding of contracts, purchase orders, billing operations, accounts receivable, collections, and monthly close processes.

Experience preparing forecasts, management reports, financial analysis, and executive dashboards.

Advanced Excel or Google Sheets skills, including financial modeling, reconciliations, pivot tables, and large dataset analysis.

Strong understanding of SaaS metrics such as ARR, MRR, NRR, GRR, churn, expansion, contraction, bookings, billings, revenue, CAC, LTV, and DSO.

Experience with CRM, ERP, and billing/subscription management platforms such as Salesforce, HubSpot, NetSuite, Stripe, Chargebee, Zuora, Maxio, QuickBooks, SAP, or Microsoft Dynamics.

Knowledge of revenue recognition principles under IFRS 15 and/or ASC 606.

Experience building dashboards and reports using BI tools such as Power BI, Tableau, Looker, Metabase, or similar platforms.

Strong analytical and problem-solving skills, with the ability to transform operational data into actionable business insights.

Excellent attention to detail, organizational skills, and a strong sense of ownership.

Effective communication and stakeholder management skills, with the ability to collaborate across Finance, Sales, Customer Success, Legal, and Operations teams.

Ability to prioritize and manage multiple initiatives in a dynamic, fast-paced environment.

Continuous improvement mindset with a focus on automation, scalability, process optimization, and operational excellence.

Professional fluency in English and Spanish.

Nice-to-have skills

Experience in international SaaS or scale-up environments.

Exposure to ERP, CRM, billing system, or collections automation implementations.

Knowledge of indirect taxes, international invoicing, customer portals, and enterprise vendor onboarding processes.

Experience supporting pricing, packaging, renewals, Customer Success Operations, or Revenue Analytics initiatives.

SQL and data modeling knowledge for advanced analysis and reconciliations.

What we offer you

An international team – Work with colleagues from 10+ nationalities.

A dynamic and innovative environment – Be part of a high-performing team.

Impactful work – Contribute to a challenging and innovative project.

Flexible benefits – allocate part of your gross salary (pre-tax) to meal vouchers, transport allowance, and private healthcare at a preferential rate.

Office perks – Fresh fruit and specialty coffee daily.

Contract: Permanent

Shalion Data Services Limited is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Senior Revenue Management Analyst

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