Senior Product Expert - Auto Insurance en España

At ING we are looking for a Senior Product Expert for the Protection Team

We are looking for a talented and enthusiastic Senior Product Expert to join our Insurance Team of Insurance Tribe to lead Auto NARANJA

The responsibility of this team is to deploy insurance products that change how people feel about insurance, with personal, fair and transparent propositions. You will help us to develop new customer features, seamless customer processes and new enablers to be faster in future developments.

As a start, you will be leading as Senior Product Expert the development of Auto Insurance.

You will promote and position our insurance in the market, thinking beyond to compete in current and future landscape supporting ING's profitable growth, with demanding commercial targets.

You have an end-to-end responsibility for providing customers the most reliable and innovative way of managing their relationship with us, focusing on delivering the products and services they need, boosting sales while leveraging on the brand and bank customer obsession.

You are the "Business Guardian" of your product/service working with Risk, Compliance, and Legal stakeholders, to make sure our products and services comply with regulation and policies.

You will work closely with customers and key stakeholders to achieve the initiatives that respond to the vision, strategy and road map of ING Spain,specially with the insurer and ING assisted channels.

new standalone and mortgage-linked Life Insurance product. A completely new proposition for our customers.

You have a data mindset; you observe what happens around you and what we are building and challenge or adapt if we are not going in the right direction.

You work in Agile teams, focusing always in delivering value to our customers in a fast way while continuously improving the way we work.

You are also an active member of a Chapter supporting in improving the way of working and where you work on your craftsmanship.

You are a team player. You are actively involved in the maintenance, development and realization of (new) services & functionalities. As an expert, you will deliver all the necessary business know-how and skills within the Squads to realize the shared Tribe purpose.

As a Customer Journey Expert you will report to a Product Owner and in certain touchpoints to the Insurance Tribe Lead.

As a Senior Product Expert you will:

Product & Service Strategy: Lifecycle management to develop, launch and maintain an attractive and compliant value proposition in the market, providing the best customer satisfaction. Responsible for guaranteeing bank revenue and benefit-cost balance, presenting business cases with benefit tracking after the implementation. Commercial acumen to ensure accomplishment of business results.

Help to stablish pricing strategies for ING Spain´s insurance products, to create the foundations needed to compete in the current and future market landscape supporting the profitable growth of the bank.

Support specific pricing actions both in business as usual and in promotions decisions to ensure commercial goals maintaining a customer perspective.

Data Fluency: Comprehend, define, select, and analyze data to garner insights that enhance the decision-making process. Translate ambiguous environment to meaningful indicators and provide the capacity for driving powerful business insights faster.

Stakeholders management: be the representative of ING Spain before the insurer, following up a solid governance, and also Head Office to benefit from other countries best practices.

Customer Experience: Provide the best customer experience by designing, mapping and constantly improving the customer journey performance, leveraging on PACE methodology. Coupled with an end-to-end process view to be able to collect CX insights and data; and translate it into UX and IT landscapes.

Agile Delivery: Translate business needs into requirements for the implementation. Prioritize initiatives in short cycles, based on value delivery for our customers, defining an initial MVP to be improved with the feedback gathered. Strive for efficiency, reducing complexity in our definitions and pursuing innovative solutions. Manage dependencies, non-financial risk issues and impediments.

Digital Strategy. As experts in digital experience, be proactive in the identification of new capabilities in our digital platform in order to engage our customers and increase efficiency of our assisted channels, bringing the best experience in moments of truth. Support the adoption of cyber security practices to effectively protect our customers from risks in the digital world.

Assisted channels: you will need to have a permanent touchpoints with call center and branches to train, teach, get feedback and ensure targets are set and achieved

The time you spend at work, the challenges you face or the lessons you get are very important, but... What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.

Check out what is waiting for you!

Be flexible, my friend.

Our model is all about flexibility and accountability. Keeping both our customers and our colleagues' needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Do your thing.

Restaurant card.

So that thinking about what to have for lunch doesn't take up your time or your cravings.

Our house will be your home.

In our offices you can find electric mobility solutions, a doctor, a hairdresser, a gym, The Good Service (to help you with your errands) and much more!

Seguro médico.

Para ti y toda tu familia (cónyuge/pareja e hijos).

Seguro de vida.

Te ayudamos a proteger lo que más te importa.

Retribución flexible.

Además, disfrutarás de nuestro modelo de retribución flexible, a través del cual podrás acceder a otros servicios de forma más ventajosa fiscalmente, como guardería, tarjeta de transporte, formación...

Autobús de empresa gratuito.

No importa dónde vivas. Tenemos 6 rutas (Norte, Centro, Sur, A5, A42 y A6) para llegar cómodamente a nuestra oficina de ING en Madrid.

Banking benefits.

Special loans with more beneficial conditions.

Special mortgage conditions after 6 months working at the bank.

And you can benefit from our pension plan after 1 month with us!

We are a team of more than 1800 people sharing one idea: doing our bit in helping our clients create a better future for themselves, by providing them with the tools they need to get where they want to go.

A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies.

Restaurant card.

We are proud to have a diverse team, and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society.

And even though we look orange on the outside, we are green on the inside. Our ambition in Sustainability is Empowering (y)our Sustainability journey. We are embarking on our path, for us, but we are also there for when our clients decide to embark on this journey.

Making things happen, helping others be successful, always being one step ahead-that's our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working...we are looking forward to meeting you!

At ING, you belong just as you are. We hire and support people for their talent and potential - and we know that when you can be yourself, you do your best work.

Want to know if this job is made for you? These are some of the qualities that we value the most for this role. And if the shoe fits... don't hesitate to apply!

Master or bachelor's degree with a minimum of 3 years of professional experience in product design, preferably in the Insurance or Bancassurance https://jobeax.com/link/PCzS0QAc1J2ydzNy to understand the industry, bank, and customer https://jobeax.com/link/FYSuouuy7zUwwHp6 to create from scratch and connect points thinking strategically to drive change while building towards the https://jobeax.com/link/qDZ4NdliKTsnB1hV to get things done generating rigorous output based on data and https://jobeax.com/link/ek9nsmTpTsIMrw4K of analytical mindset and skills together with pragmatic thoughts to deliver and have impact on customers and bank https://jobeax.com/link/0BGzDGmlzFvE1YrR focused and results-oriented personGreat organizational, oral and written communication skillsPassionate about innovation, new market trends and future thinkerAble to work in an autonomous way, to take initiative and to make things happen with a can-do attitudeProblem solving mindsetGood team player, willing to collaborate with different peopleVery good oral and written English skillsAbility to work at an international levelVersatility and experience in several business domains is a plus

360º care of the employee (physical, mental, social connection & purpose).

Physiotherapy service on site.

Clinics with professional, world-class athletes.

Gympass service.

Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIÑG.

International Remote Work Program.

We're seeing an increase in fraudulent job offers. To protect yourself, please follow these key guidelines when applying for roles at ING:

•

ING uses

and

as its internal recruitment system. Applications should be submitted

only through our official careers website or via ING job postings on LinkedIn

.•

Legitimate communication will always come from

and/or

.•

If someone asks for this information, it's a scam._______________________________________________________________________________At ING estamos buscando un/a Senior Product Expert para el Protection Team

Your role and work environment:

We are looking for a talented and enthusiastic person to join as Senior Product Expert our Insurance Team within the Insurance Tribe

The responsibility of this team is to deploy insurance products that change how people perceive insurance, with personal, fair and transparent proposals. You will help develop new functionalities for clients, seamless client processes and new enablers to be more agile in future developments.

As a starting point, you will lead as Senior Product Expert the development of Auto Insurance.

You will promote and position our insurance in the market, thinking beyond to compete in the current and future environment, supporting ING's profitable growth, with demanding commercial targets.

You will have end-to-end responsibility to offer our clients the most reliable and innovative way to manage their relationship with us, focusing on delivering the products and services they need, driving sales while leveraging the brand and the obsession for the client.

You will be the "Business Guardian" of your product/service, working with Risk, Compliance and Legal stakeholders to ensure our products and services comply with regulation and policies.

You will work closely with key clients and stakeholders to achieve initiatives aligned with the vision, strategy and roadmap of ING Spain, especially with the insurer and the assisted channels of ING. You are passionate about improving the client experience across different channels and have extensive knowledge of product and service strategy.

You have a data-driven mindset; you observe what is happening around you and what we are building, and you question or adapt if we are not heading in the right direction.

You work in Agile teams, always focused on delivering value to our clients quickly, while continuously improving the way we work.

You are also an active member of a Chapter, contributing to improving the way of working and developing your craftsmanship.

You are a team player. You actively participate in the maintenance, development and launch of (new) services and functionalities. As an expert, you bring all your business knowledge and capabilities needed within the Squads to achieve the shared purpose of the Tribe.

As a Customer Journey Expert, you will report to a Product Owner and, at certain touchpoints, to the Insurance Tribe Lead. Your key responsibilities:

As Senior Product Expert:

Product & Service Strategy: Manage the lifecycle to develop, launch and maintain an attractive and compliant value proposition in the market, providing the best client satisfaction. Responsible for ensuring bank revenues and cost-benefit balance, presenting business cases with benefit tracking after implementation. Strong commercial focus to ensure business results.

Help establish pricing strategies for ING Spain insurance products, creating the necessary foundations to compete in the current and future market environment, supporting profitable growth.

Support specific pricing actions both in business as usual and in promotion decisions to ensure commercial targets while maintaining a client perspective.

Data Fluency: Understand, select and analyze data to obtain insights that improve decision-making. Translate ambiguous environments into meaningful indicators and provide the capacity to generate high-impact business insights with greater speed. Stakeholder management: act as ING Spain's representative with the insurer, following sound governance, and also with Head Office to benefit from best practices in other countries.

Customer Experience: Provide the best client experience through the design, mapping and continuous improvement of the customer journey, leveraging the PACE methodology. All with an end-to-end process view to gather CX insights and data, and translate them into the UX and IT environment.

Agile Delivery: Translate business needs into requirements for implementation. Prioritize initiatives in short cycles, based on delivering value to our clients, defining an initial MVP that is improved with gathered feedback. Seek efficiency, reduce complexity in our definitions and pursue innovative solutions. Manage dependencies, non-financial risks and impediments.

Digital Strategy: As an expert in digital experience, be proactive in identifying new capabilities on our digital platform to engage our clients and increase the efficiency of assisted channels, delivering the best experience at the moments of truth. Support the adoption of cybersecurity practices to effectively protect our clients from digital environment risks.

Assisted channels strategy: you will have constant interaction with the call center and branches to train, teach, obtain feedback and ensure objectives are set and achieved.

What are we looking for?

A degree or master's degree with a minimum of 3 years of professional experience in product design, preferably in the insurance or banking sector.

Curiosity to understand the industry, the bank and client dynamics.

Proactivity to create from scratch and connect dots, thinking strategically to drive change while building toward the vision.

Responsibility to execute, generating rigorous results based on data and facts.

A combination of analytical and pragmatic mindset to deliver results and generate impact on clients and bank results.

A client-oriented and results-driven person.

Excellent organizational and oral and written communication skills.

Passion for innovation, new market trends and a forward-looking vision.

Ability to work autonomously, take initiative and make things happen with a proactive attitude.

A problem-solving mindset.

A good team player, eager to collaborate with different people.

Very good oral and written English level.

Ability to work internationally.

Versatility and experience in different business domains is a plus.

What do we offer?

The time you spend at work, the challenges you face or the learnings you acquire are very important, but... what about your personal life? At ING we want your work to fulfill you in every way, and that's why we take care of even the smallest detail. Discover what awaits you!

Be flexible my friend.

Our model is based on flexibility and responsibility. Taking into account the needs of both our clients and our colleagues, you will jointly decide which days you work from home and which ones you come to ING MAD to give your best. Do your thing. Restaurant card.

So that thinking about what to eat doesn't take away your time or energy.

Our home will be your home.

In our offices you'll find electric mobility solutions, medical services, a hairdresser, a gym, The Good Service (to help you with your paperwork) and much more!

Health insurance.

For you and your entire family (partner and children).

Life insurance.

We help you protect what matters most.

Flexible compensation.

Additionally, you will enjoy our flexible compensation model, which, through a more tax-advantageous way, will allow you to access services such as childcare, transport card, training support...

Free company shuttle.

No matter where you live. We have 6 routes (North, Center, South, A5, A42 and A6) to take you comfortably to our ING offices in Madrid.

Banking benefits.

Special loans with more advantageous conditions.

Special mortgage conditions after 6 months working at the bank.

And you will be able to benefit from our pension plan after 1 month with us.

More vitality and more sense of belonging

360º care of the employee (physical, mental, social connection and purpose).

On-site physiotherapy service.

Clinics with elite professional athletes.

Gympass service.

Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIÑG.

International remote work program.

About us

We are a team of more than 1,800 people sharing one idea: contributing our grain of sand to help our clients create a better future, providing them with the tools they need to get where they want to go.

A 100% online bank where technology, innovation, simplicity and transparency are the main ingredients, and a pioneer in working with Agile methodologies.

And although we are in Spain, we are fortunate to be part of an international bank with a presence in more than 40 countries.

We are proud to have a diverse team and we are committed to continuing to develop a culture of Diversity, Inclusion and Belonging that fosters collaboration and innovation representing all groups in society.

And although on the outside we are orange, on the inside we are green. Our sustainability ambition is Empowering (y)our Sustainability journey. We are starting our path, for ourselves, but we also accompany our clients when they decide to embark on it.

Making things happen, helping other people succeed, always going one step ahead: that is our DNA. If you look in the mirror and your reflection matches our way of being and working... we can't wait to meet you!

At ING, you belong as you are. We hire and support people for their talent and potential - and we know that when you can be yourself, you do your best work.

Security reminder for applications

We are seeing an increase in fraudulent job offers. To protect yourself, follow these key guidelines when applying for positions at ING:

Apply only through official ING platforms: ING uses Workday and LinkedIn as internal selection systems. Applications must be submitted only through our official careers website or through job postings published by ING on LinkedIn.

Carefully check the sender's email: legitimate communication will always come from @ing.com and/or @myworkday.com.

Payments or bank details will never be requested: if anyone asks for this information, it is a scam.

At ING we are looking for a Senior Product Expert for the Protection Team

We are looking for a talented and enthusiastic Senior Product Expert to join our Insurance Team of Insurance Tribe to lead Auto NARANJA

The responsibility of this team is to deploy insurance products that change how people feel about insurance, with personal, fair and transparent propositions. You will help us to develop new customer features, seamless customer processes and new enablers to be faster in future developments.

As a start, you will be leading as Senior Product Expert the development of Auto Insurance.

You will promote and position our insurance in the market, thinking beyond to compete in current and future landscape supporting ING's profitable growth, with demanding commercial targets.

You have an end-to-end responsibility for providing customers the most reliable and innovative way of managing their relationship with us, focusing on delivering the products and services they need, boosting sales while leveraging on the brand and bank customer obsession.

You are the "Business Guardian" of your product/service working with Risk, Compliance, and Legal stakeholders, to make sure our products and services comply with regulation and policies.

You will work closely with customers and key stakeholders to achieve the initiatives that respond to the vision, strategy and road map of ING Spain,specially with the insurer and ING assisted channels.

You are passionate about improving the customer's experience in the different channels and have a broad knowledge on products and services strategy.

You have a data mindset; you observe what happens around you and what we are building and challenge or adapt if we are not going in the right direction.

You work in Agile teams, focusing always in delivering value to our customers in a fast way while continuously improving the way we work.

You are also an active member of a Chapter supporting in improving the way of working and where you work on your craftsmanship.

You are a team player. You are actively involved in the maintenance, development and realization of (new) services & functionalities. As an expert, you will deliver all the necessary business know-how and skills within the Squads to realize the shared Tribe purpose.

As a Customer Journey Expert you will report to a Product Owner and in certain touchpoints to the Insurance Tribe Lead.

As a Senior Product Expert you will:

Product & Service Strategy: Lifecycle management to develop, launch and maintain an attractive and compliant value proposition in the market, providing the best customer satisfaction. Responsible for guaranteeing bank revenue and benefit-cost balance, presenting business cases with benefit tracking after the implementation. Commercial acumen to ensure accomplishment of business results.

Help to stablish pricing strategies for ING Spain´s insurance products, to create the foundations needed to compete in the current and future market landscape supporting the profitable growth of the bank.

Support specific pricing actions both in business as usual and in promotions decisions to ensure commercial goals maintaining a customer perspective.

Data Fluency: Comprehend, define, select, and analyze data to garner insights that enhance the decision-making process. Translate ambiguous environment to meaningful indicators and provide the capacity for driving powerful business insights faster.

Stakeholders management: be the representative of ING Spain before the insurer, following up a solid governance, and also Head Office to benefit from other countries best practices.

Customer Experience: Provide the best customer experience by designing, mapping and constantly improving the customer journey performance, leveraging on PACE methodology. Coupled with an end-to-end process view to be able to collect CX insights and data; and translate it into UX and IT landscapes.

Agile Delivery: Translate business needs into requirements for the implementation. Prioritize initiatives in short cycles, based on value delivery for our customers, defining an initial MVP to be improved with the feedback gathered. Strive for efficiency, reducing complexity in our definitions and pursuing innovative solutions. Manage dependencies, non-financial risk issues and impediments.

Digital Strategy. As experts in digital experience, be proactive in the identification of new capabilities in our digital platform in order to engage our customers and increase efficiency of our assisted channels, bringing the best experience in moments of truth. Support the adoption of cyber security practices to effectively protect our customers from risks in the digital world.

Assisted channels strategy: you will need to have a permanent touchpoints with call center and branches to train, teach, get feedback and ensure targets are set and achieved

The time you spend at work, the challenges you face or the lessons you get are very important, but... What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.

Check out what is waiting for you!

Be flexible my friend.

Our model is all about flexibility and accountability. Keeping both our customers and our colleagues' needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Do your thing.

Restaurant card.

So that thinking about what to have for lunch doesn't take up your time or your cravings.

Our house will be your home.

In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more!

Health insurance.

For you and all your family (spouse/partner and children).

Life insurance.

We help you protect what matters most to you.

Flexible remuneration.

In addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids...

Free company shuttle.

It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably.

Banking benefits.

Special loans with more beneficial conditions.

Special mortgage conditions after 6 months working at the bank.

And you can benefit from our pension plan after 1 month with us!

We are a team of more than 1800 people sharing one idea: doing our bit in helping our clients create a better future for themselves, by providing them with the tools they need to get where they want to go.

A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies.

And although we are based in Spain, we are lucky to work in an international bank with presence in more than 40 countries.

We are proud to have a diverse team, and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society.

And even though we look orange on the outside, we are green on the inside. Our ambition in Sustainability is Empowering (y)our Sustainability journey. We are embarking on our path, for us, but we are also there for when our clients decide to embark on this journey.

Making things happen, helping others be successful, always being one step ahead-that's our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working...we are looking forward to meeting you!

At ING, you belong just as you are. We hire and support people for their talent and potential - and we know that when you can be yourself, you do your best work.

Want to know if this job is made for you? These are some of the qualities that we value the most for this role. And if the shoe fits... don't hesitate to apply!

Master or bachelor's degree with a minimum of 3 years of professional experience in product design, preferably in the Insurance or Bancassurance https://jobeax.com/link/PCzS0QAc1J2ydzNy to understand the industry, bank, and customer https://jobeax.com/link/FYSuouuy7zUwwHp6 to create from scratch and connect points thinking strategically to drive change while building towards the https://jobeax.com/link/qDZ4NdliKTsnB1hV to get things done generating rigorous output based on data and https://jobeax.com/link/ek9nsmTpTsIMrw4K of analytical mindset and skills together with pragmatic thoughts to deliver and have impact on customers and bank https://jobeax.com/link/0BGzDGmlzFvE1YrR focused and results-oriented personGreat organizational, oral and written communication skillsPassionate about innovation, new market trends and future thinkerAble to work in an autonomous way, to take initiative and to make things happen with a can-do attitudeProblem solving mindsetGood team player, willing to collaborate with different peopleVery good oral and written English skillsAbility to work at an international levelVersatility and experience in several business domains is a plus

360º care of the employee (physical, mental, social connection & purpose).

Physiotherapy service on site.

Clinics with professional, world-class athletes.

Gympass service.

Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIÑG.

International Remote work program.

We're seeing an increase in fraudulent job offers. To protect yourself, please follow these key guidelines when applying for roles at ING:

•

ING uses

and

as its internal recruitment system. Applications should be submitted

only via our official career site or via ING job postings on LinkedIn

.•

Legitimate communication will always come from

and/or

.•

If someone asks for this information, it's a scam._______________________________________________________________________________At ING estamos buscando un/a Senior Product Expert para el Protection Team

Tu rol y entorno de trabajo:

Estamos buscando una persona con talento y entusiasmo para unirse como Senior Product Expert a nuestro Insurance Team dentro del Insurance Tribe

La responsabilidad de este equipo es desplegar productos de seguros que cambien cómo las personas perciben los seguros, con propuestas personales, justas y transparentes. Ayudarás a desarrollar nuevas funcionalidades para clientes, procesos de cliente seamless y nuevos habilitadores para ser más ágiles en futuros desarrollos.

Como punto de partida, liderarás como Senior Product Expert el desarrollo de Auto Insurance.

Promoverás y posicionarás nuestros seguros en el mercado, pensando más allá para competir en el entorno actual y futuro, apoyando el crecimiento rentable de ING, con objetivos comerciales exigentes.

Tendrás responsabilidad end-to-end para ofrecer a nuestros/as clientes/as la forma más fiable e innovadora de gestionar su relación con nosotros/as, centrándote en entregar los productos y servicios que necesitan, impulsando las ventas mientras aprovechas la marca y la obsesión por el/la cliente del banco.

Serás el/la "Business Guardian" de tu producto/servicio, trabajando con stakeholders de Risk, Compliance y Legal para asegurar que nuestros productos y servicios cumplen con la regulación y las políticas.

Trabajarás estrechamente con clientes y stakeholders clave para lograr iniciativas alineadas con la visión, estrategia y roadmap de ING España, especialmente con la aseguradora y los canales assisted de https://jobeax.com/link/ZoR3IcP2QCFSpbOV apasiona mejorar la experiencia del/la cliente en los diferentes canales y tienes un amplio conocimiento sobre la estrategia de productos y servicios.

Tienes mentalidad de datos; observas lo que ocurre a tu alrededor y lo que estamos construyendo, y cuestionas o adaptas si no vamos en la dirección correcta.

Trabajas en equipos Agile, centrándote siempre en entregar valor a nuestros/as clientes/as de manera rápida, mientras mejoras continuamente la forma en que trabajamos.

También eres miembro activo/a de un Chapter, contribuyendo a mejorar la forma de trabajar y desarrollando tu craftsmanship.

Eres una persona con espíritu de equipo. Participas activamente en el mantenimiento, desarrollo y puesta en marcha de (nuevos) servicios y funcionalidades. Como persona experta, aportarás todo el conocimiento de negocio y capacidades necesarias dentro de las Squads para alcanzar el propósito compartido del Tribe.

Como Customer Journey Expert, reportarás a un/a Product Owner y, en determinados puntos de contacto, al Insurance Tribe https://jobeax.com/link/KHpwgtW6z1ak0IxD responsabilidades clave:

Como Senior Product Expert:

Product & Service Strategy: Gestión del ciclo de vida para desarrollar, lanzar y mantener una propuesta de valor atractiva y compliant en el mercado, proporcionando la mejor satisfacción al/la cliente. Responsable de garantizar ingresos del banco y el equilibrio beneficio-coste, presentando business cases con seguimiento de beneficios tras la implementación. Fuerte enfoque comercial para asegurar el cumplimiento de los resultados de negocio.

Ayudar a establecer estrategias de pricing para los productos de seguros de ING España, creando las bases necesarias para competir en el entorno de mercado actual y futuro, apoyando el crecimiento rentable del banco.

Apoyar acciones específicas de pricing tanto en business as usual como en decisiones de promociones para asegurar los objetivos comerciales manteniendo una perspectiva de cliente.

Data Fluency: Comprender, definir, seleccionar y analizar datos para obtener insights que mejoren la toma de decisiones. Traducir entornos ambiguos en indicadores significativos y proporcionar capacidad para generar insights de negocio de alto impacto con mayor https://jobeax.com/link/HUHHw8MblmwxOZkD management: actuar como representante de ING España ante la aseguradora, siguiendo una gobernanza sólida, y también ante Head Office para beneficiarse de las mejores prácticas de otros países.

Customer Experience: Proporcionar la mejor experiencia de cliente mediante el diseño, mapeo y mejora continua del rendimiento del customer journey, aprovechando la metodología PACE. Todo ello con una visión de proceso end-to-end para poder recoger insights de CX y datos, y traducirlos al entorno de UX e IT.

Agile Delivery: Traducir las necesidades de negocio en requisitos para su implementación. Priorizar iniciativas en ciclos cortos, en base a la entrega de valor para nuestros/as clientes/as, definiendo un MVP inicial que se mejore con el feedback recogido. Buscar la eficiencia, reduciendo la complejidad en nuestras definiciones y persiguiendo soluciones innovadoras. Gestionar dependencias, riesgos no financieros e impedimentos.

Digital Strategy: Como persona experta en experiencia digital, ser proactiva en la identificación de nuevas capacidades en nuestra plataforma digital para involucrar a nuestros/as clientes/as y aumentar la eficiencia de los canales assisted, aportando la mejor experiencia en los momentos de la verdad. Apoyar la adopción de prácticas de ciberseguridad para proteger eficazmente a nuestros/as clientes/as de los riesgos del entorno digital.

Assisted channels strategy: tendrás interacción constante con el call center y las oficinas para formar, enseñar, obtener feedback y asegurar que los objetivos se establecen y se alcanzan.

¿Qué buscamos?¿Quieres saber si este puesto es para ti? Estas son algunas de las cualidades que más valoramos para este rol. Y si encajas... ¡no dudes en aplicar!

Grado o máster con un mínimo de 3 años de experiencia profesional en diseño de producto, preferiblemente en el sector seguros o banca.

Curiosidad por entender la industria, el banco y la dinámica de clientes.

Proactividad para crear desde cero y conectar puntos, pensando estratégicamente para impulsar el cambio mientras construyes hacia la visión.

Responsabilidad para ejecutar, generando resultados rigurosos basados en datos y hechos.

Combinación de mentalidad analítica y pragmática para entregar resultados y generar impacto en clientes y resultados del banco.

Persona orientada al cliente y a resultados.

Excelentes habilidades organizativas y de comunicación oral y escrita.

Pasión por la innovación, las nuevas tendencias de mercado y visión de futuro.

Capacidad para trabajar de manera autónoma, tomar la iniciativa y hacer que las cosas sucedan con una actitud proactiva.

Mentalidad de resolución de problemas.

Buen/a team player, con ganas de colaborar con diferentes personas.

Muy buen nivel de inglés oral y escrito.

Capacidad para trabajar a nivel internacional.

Versatilidad y experiencia en diferentes dominios de negocio es un plus.

¿Qué ofrecemos?

El tiempo que pasas en el trabajo, los retos a los que te enfrentas o los aprendizajes que adquieres son muy importantes, pero... ¿qué pasa con tu vida personal? En ING queremos que tu trabajo te llene en todos los sentidos, y por eso cuidamos hasta el más mínimo detalle.¡Descubre lo que te espera!

Be flexible my friend.

Nuestro modelo se basa en la flexibilidad y la responsabilidad. Teniendo en cuenta las necesidades tanto de nuestros/as clientes/as como de nuestros/as compañeros/as, decidiréis conjuntamente qué días trabajas desde casa y cuáles vienes a ING MAD para dar lo mejor de ti. Do your https://jobeax.com/link/MYRc6Jbwikq3Lcuf restaurante.

Para que pensar qué comer no te quite tiempo ni ganas.

Nuestra casa será tu casa.

En nuestras oficinas encontrarás soluciones de movilidad eléctrica, servicio médico, peluquería, gimnasio, The Good Service (para ayudarte con tus gestiones) ¡y mucho más!

Seguro de salud.

Para ti y toda tu familia (pareja e hijos/as).

Seguro de vida.

Te ayudamos a proteger lo que más importa.

Retribución flexible.

Además, disfrutarás de nuestro modelo de retribución flexible que, mediante una forma fiscalmente más ventajosa, te permitirá acceder a servicios como guardería, tarjeta transporte, ayudas a la formación...

Ruta de empresa gratuita.

No importa dónde vivas. Contamos con 6 rutas (Norte, Centro, Sur, A5, A42 y A6) para llevarte cómodamente a nuestras oficinas de ING en Madrid.

Beneficios bancarios.

Préstamos especiales con condiciones más ventajosas.

Condiciones especiales en hipoteca tras 6 meses trabajando en el banco.

Y podrás beneficiarte de nuestro plan de pensiones tras 1 mes con nosotros/as.

Más vitalidad y más sentimiento de pertenencia

Cuidado 360º de la persona empleada (físico, mental, conexión social y propósito).

Servicio de fisioterapia in situ.

Clínicas con deportistas profesionales de élite.

Servicio Gympass.

Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIÑG.

Programa de trabajo remoto internacional.

Conócenos

Somos un equipo de más de 1.800 personas compartiendo una idea: aportar nuestro granito de arena para ayudar a nuestros/as clientes/as a crear un futuro mejor, proporcionándoles las herramientas que necesitan para llegar a donde quieren ir.

Un banco 100% online donde la tecnología, la innovación, la sencillez y la transparencia son los principales ingredientes, y pionero en trabajar con metodologías Agile.

Y aunque estamos en España, tenemos la suerte de formar parte de un banco internacional con presencia en más de 40 países.

Nos enorgullece contar con un equipo diverso y estamos comprometidos/as con seguir desarrollando una cultura de Diversity, Inclusion and Belonging que fomente la colaboración y la innovación representando a todos los colectivos de la sociedad.

Y aunque por fuera somos naranjas, por dentro somos verdes. Nuestra ambición en sostenibilidad es Empowering (y)our Sustainability journey. Estamos iniciando nuestro camino, para nosotros/as, pero también acompañamos a nuestros/as clientes/as cuando deciden emprenderlo.

Hacer que las cosas sucedan, ayudar a otras personas a tener éxito, ir siempre un paso por delante: ese es nuestro ADN. Si te miras al espejo y tu reflejo encaja con nuestra forma de ser y trabajar... ¡estamos deseando conocerte!

En ING, perteneces tal y como eres. Contratamos y apoyamos a las personas por su talento y potencial - y sabemos que cuando puedes ser tú mismo/a, haces tu mejor trabajo.

Recordatorio de seguridad en candidaturas

Estamos viendo un aumento de ofertas de empleo fraudulentas. Para protegerte, sigue estas pautas clave al aplicar a puestos en ING:

Aplica únicamente a través de plataformas oficiales de ING: ING utiliza Workday y LinkedIn como sistemas internos de selección. Las candidaturas deben enviarse solo a través de nuestra web oficial de empleo o de las ofertas publicadas por ING en LinkedIn.

Revisa cuidadosamente el correo del remitente: la comunicación legítima siempre provendrá de @ing.com y/o @myworkday.com.

Nunca se solicitarán pagos ni datos bancarios: si alguien pide esta información, se trata de una estafa.