Descripción de la vacante
Dynatrace
Spain, Barcelona
Senior Customer Success Engineer, Spanish and Italian speaking en Barcelona, España is listed on Jobeax. Browse 80,000+ vacancies available.
Your role at DynatraceAs a Senior Customer Success Engineer, you will be responsible for building and maintaining post-sales relationships with Dynatrace’s highest strategic customers. You will serve as a trusted advisor, ensuring the successful deployment and adoption of all Dynatrace products. Customers hold CSE's in high regard as experts and rely on you to guide them through ways of obtaining the greatest value from their Dynatrace solutions. Constantly go above and beyond to serve our customers and be a shining, standard-setting example of our Core https://jobeax.com/link/WNCmcwNyLa4zCGFu, diagnose, and provide solutions to most complex configuration issues with Dynatrace solutions and non-Dynatrace https://jobeax.com/link/XIX5z0pUHuiygEXg on the overall technical objectives and long-term goals of the https://jobeax.com/link/5r0yHCmSUBs0t4ze advice and guidance as the subject matter expert to ensure successful ongoing usage, adoption of the product, and foster growth of the customer’s https://jobeax.com/link/3XR5cZmiGKnOYozi the customer’s advocate by knowing their goals and use cases, then suggesting process improvements, product adoption, configuration, and additional features to meet their https://jobeax.com/link/bQAoiyREX67kgPFz web-based training to user groups to support organizational https://jobeax.com/link/qAIPn66KzvGtKBoN discovery and education activities to identify opportunities for Dynatrace usage across organizational functions and https://jobeax.com/link/9BdGJwjivVXOaZDG coaching to TAMs to help them grow in their technical knowledge and https://jobeax.com/link/Z1qVZqOb98zOZU0N as a frontline technical resource for “best practice” and informal customer https://jobeax.com/link/yjUL40lMtgtpoCUj with customer support as a customer advocate to ensure speedy resolution of customer issuesEngage with Product management as the customer advocate on product roadmap https://jobeax.com/link/JKiMrfIF7fx2E2yf and prepare for Monthly and Quarterly Business Reviews with https://jobeax.com/link/T0AOi1L3xQYhtoxt current functional and technical knowledge of Dynatrace products and https://jobeax.com/link/WQVtwZZud15i4gtb to document best practices in developing and using Dynatrace Partner with support engineers, PM, and R&D to help customers and account teams to speed https://jobeax.com/link/7fayaoscdTdhAgvv communicate, escalate and advocate on behalf of the https://jobeax.com/link/X6nuo73VpwNQqOPa insights, advice, and ‘street credibility’ with technical teams to understand technical issues and possible https://jobeax.com/link/9ZoS19WZfbexKccp customers and account teams to understand support ticket trends/themes to be used to develop success plans, enablement advice, https://jobeax.com/link/Ufp6ZC6yxr2AavM7 deep understanding of customers’ infrastructure, architecture, and business/regulatory requirements to speed up https://jobeax.com/link/0LnM92X4lfmLcKnf will help you succeedEducation:Bachelor's degree in Computer Science, Information Technology, or equivalent work experience Work experience 4+ years of experienceExperience working with large enterprise customers, including executive leadershipDemonstrated ability in leadership, mentorship, and organizational behaviorA track record of going above and beyond for your team and customersAbility to manage executive relationships and discussions (VP/CxO)Must have exceptional Spanish, Italian and English written and verbal communications skills, as well as organizational and teamwork skills, and the ability to act fast and responsibly Impeccable time management skills and an ability to self-directDemonstrated experience being a Subject Matter Expert (SME) for Dynatrace technologies, methodologies, frameworks, and 3rd party technologies related to DynatraceWillingness to learn new technologies and resolve complex technical issuesProfessional Level Dynatrace certification (or get certification within six months)Two or more industry-relevant Associate Level certifications (AWS, Azure, k8s, …)Strong technical understanding and experience in SaaS industryKnowledge and experience with one or more of the following technologies related to Dynatrace: Cloud/new stack technologies such as OpenStack, OpenShift, AWS, Azure, Google Cloud, Cloud Foundry, Kubernetes, SAP, etc. Web and application server technologies such as Apache, IIS, WebSphere, WebLogic, and JBoss Server/Server-side technologies such as Java Servlets, PHP, HTML, CSS, JavaScript, and Ajax Mobile application technologies such as iOS and Android Webkit DevOps toolchain applications such as Ansible, Jenkins, Chef, Puppet, https://jobeax.com/link/SMyvrfqnFz4cWlGG Technologies/platforms such as ServiceNow and BMCMust be customer service oriented and believe in teamwork, collaboration, adaptability & InitiativeDemonstrable success in thinking strategically and executing tactically while providing consistent and high customer satisfaction and retention levels in a fast-paced environmentWhy you will love being a DynatracerDynatrace is a leader in unified observability and https://jobeax.com/link/Y4KXQZNb5M9GS4Lx provide a culture of excellence with competitive compensation packages designed to recognize and reward https://jobeax.com/link/cHtidwHn5QlRg3r4 employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic https://jobeax.com/link/lseMkaY5R5ubM984'll get to work at the forefront of innovation with Dynatrace Intelligence—the industry's first agentic operations system. Bringing together deterministic and agentic AI, it helps teams understand what's happening, why it matters, and what to do next— https://jobeax.com/link/ieRl86Bxn6tYRra6 50% of the Fortune 100 companies are current customers of Dynatrace.-
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