Descripción de la vacante
Fully remote
Spain
Senior Customer Success Manager, EMEA en España is listed on Jobeax. Browse 80,000+ vacancies available.
This is a senior, high-autonomy customer success role for someone who combines genuine hospitality expertise with the executive presence to be a trusted advisor to hotel leadership across EMEA. You'll own the full post-sales lifecycle for a portfolio of strategic accounts - onboarding, adoption, retention, and renewal - and act as the primary point of contact for complex, multi-stakeholder clients who expect a partner that understands their business as well as they do. If you're a credible, commercially sharp senior operator who thrives in a close-knit team and gets energised by helping hospitality businesses perform better, this is the role.
Duetto is the hospitality industry's leading revenue management platform, founded in 2012 by former Wynn Resorts executives who knew the industry needed better technology. We built the world's first Revenue & Profit Operating System - a suite of tools (GameChanger, ScoreBoard, BlockBuster, Advance and more) that goes beyond room pricing to give hotels, resorts and casinos a complete picture of their revenue and profitability. Trusted by clients ranging from independent boutique hotels to global chains, we've been named the #1 Revenue Management Software by HotelTechAwards four years running and the #1 Best Place to Work in Hotel Tech in 2025. Backed by GrowthCurve Capital since 2024, we're accelerating our investment in AI - and we're genuinely passionate about the industry we serve. We build products we're proud of, for customers we care about.
You don't need a long SaaS CV. If you have genuine hospitality expertise, the executive presence to lead strategic client relationships, and the drive to own a portfolio of EMEA accounts end-to-end - we'd love to hear from you.
You may be a good fit if you have:
Strong candidates may also have:
Duetto is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.
Vacantes similares
Fully remote
About the role As a Customer Success Manager, you will own a portfolio of approximately 50–60 customers, building strong relationships and serving as a trusted partner throughout their journey with RemotePeople. This role combines customer success, account management, and commercial thinking. You'll be responsible not only ...
Spain
€40,000 - €45,000 a year
About the role The Role We are seeking a passionate and results-driven Customer Success Manager to join our dynamic team. As a Customer Success Manager (CSM), you will play a pivotal role in managing relationships with our diverse customer base, ensuring their success and satisfaction with our platform and services. This ...
Spain
Fully remote
... About our role Ready to accelerate your career in Customer Success while making a real difference in the travel industry? We're looking for a smart, driven and customer-obsessed individual to join our global CS team as a Customer Success Manager overseeing a group of our Mid Market accounts. This is a fantastic opportunity ...
Spain
Fully remote
About the role As a Customer Success Manager at Alpaca, you are the front line in our pursuit of enabling financial markets access for everyone on the planet. You'll work with our partners (customers) from contract signature through renewal, ensuring they have a positive experience leading to successful outcomes. Reporting ...
Spain
Customer.io
US$80,000 a year
About the role Hi, my name is Kasia Santana, Manager of Customer Success at https://jobeax.com/link/0IrrgYMZIu9VHwZS, and I'm looking for a Customer Success Manager to join our Mid-Market, EMEA team. You'll own the success of a dedicated portfolio of roughly 50-60 Mid-Market customers - acting as their strategic advisor ...
Spain
Full-time hours
... support tickets, and emails. - Being their favorite ever Customer Success person to work with! More broadly, you'll watch product usage and revenue data so customer health doesn't move into the red, and act early when it does. Your aim is to never be surprised when a customer tells us they are leaving. If you want to build ...
Spain
Oyster HR
€40,000 - €45,000 a year
... requires you to be currently based within the EMEA region. We are seeking a passionate and results-driven Customer Success Manager to join our dynamic team. As a Customer Success Manager (CSM), you will play a pivotal role in managing relationships with our diverse customer base, ensuring their success and satisfaction with our ...
Spain, Barcelona
Full-time hours
About the role GitLab is looking for a strategic, commercially minded, and operationally rigorous Director of Customer Success to lead our EMEA Customer Success Management & Architecture (CSMA) and Customer Success Engineering (CSE) organizations. This leader will own the regional customer-success operating model across ...
Spain
Fully remote
About the role As we expand, we are looking for a passionate Senior Customer Success Manager to join our growing team and help us build lasting relationships with our customers. Overview As a Senior Customer Success Manager dedicated to, you will play a critical role in ensuring our customers achieve their goals using RemotePass's ...
Spain
Fully remote
... motivated, and passionate Customer Success Manager to join our Customer Team at Amplemarket. At Amplemarket, we are on a mission to set the highest standards in customer experience. We believe exceptional customer experience not only drives growth and retention, but also turns customers into enthusiastic champions and advocates ...
Spain
Full-time hours
About the role Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. We are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer centric approach and helping to build the program. ...
Spain
Full-time hours
... a commercial role. - Own your customer success KPIs (NRR/GRR) and contribute to CS OKR goals. What we're looking for - 5-7 years of previous experience in Customer Success in a fast paced, SaaS organisation. - Experience demonstrating and unlocking value for customers with technical, mission critical products (such as ...
Spain
Fully remote
... the world’s biggest brands. The Senior Manager, Customer Success Engineering leads a team of Customer Success Engineers responsible for driving measurable customer outcomes across Veeam Data Platform. This role balances strategic planning with hands-on execution leadership, ensuring customers realize value, improve resilience, ...
Spain
€42,000 - €58,000 a year
About the role We are seeking an experienced Senior Customer Success Manager to join our dynamic team in Barcelona. This is a Full-time, on-site position where you will be the primary point of contact for our valued clients, ensuring their satisfaction and retention. You will manage the complete customer lifecycle, from ...
Spain, Barcelona
€112,000 - €133,000 a year
... building deep, consultative partnerships within the Enterprise space. Our Customer Success Team is passionate about shaping and scaling an exceptional upmarket customer experience across the Enterprise Segment. We're thrilled to be hiring our next CSM in EMEA as we continue to grow the team. In this role, you'll partner with ...
Spain
Have the right to work in Spain
About the role The Customer Success Manager is a trusted advisor and commercial steward for a portfolio of major Power Factors accounts. You own the full post-sale lifecycle - onboarding through renewal - and are measured by retention, NRR, and the depth of partnership you build over time. You manage multi-threaded relationships ...
Spain
Full-time hours
... company with an engineering and analytics team that ships fast and makes decisions from data rather than opinion. About the role This is the first dedicated Customer Success hire at iSpeedToLead. Today, buyers are supported reactively: tickets get answered, credits get issued, and nobody owns what happens to an account between ...
Spain
Permanent contract
... engagement and brand protection. Our AI isn't new, it has been built, tested, and refined over a decade to ensure unmatched precision and scalability. As a Customer Success Manager, your role is to ensure our clients maximize the power of our AI-first, tech-driven platform to protect their brand, engage with audiences in ...
Spain
Fully remote
... Europe. - Our customers? Brands that everyone knows. - Our mission? Making marketing tangible and interactive . What you'll do BRAME is growing and our Customer Success Team needs reinforcements! Together with JC (your manager) and your team Cristina, Lauren and Johannes, you are the driving force behind our customers' success. ...
Spain