Descripción de la vacante
Amazon
Spain, Madrid
Senior Business Intelligence Engineer, EU Stores CX Analytics & Automation en Madrid, España is listed on Jobeax. Browse 80,000+ vacancies available.
Are you passionate about using data to shape how millions of customers experience Amazon? We're looking for a Senior Business Intelligence Engineer to own analytics across EU Customer Experience programmes and Catalogue Health, two workstreams that directly influence what European customers see, discover, and buy every day. You'll design data models that reveal how catalogue defects degrade the shopping experience, build measurement frameworks that tell leadership which programmes are actually moving the needle, and deliver the analytical foundations that drive strategic decisions across ten European marketplaces. On the engineering side, you'll build production-grade data pipelines using Python, Spark, SQL, and AWS serverless infrastructure. On the analytics side, you'll own the insights that shape programme direction, deep-diving into customer engagement data, quantifying the impact of quality improvements on real shopping behaviour, and surfacing the opportunities that inform what gets built next. You'll also contribute to AI-powered self-serve analytics capabilities, building data foundations that accelerate how quickly teams can act on customer signals.
This role requires someone comfortable with ambiguity who can take ownership of a problem end-to-end, from scoping what to measure through to delivering insights that change how teams prioritise. You'll influence senior stakeholders, define what success looks like for programmes that don't yet have measurement, and operate at the intersection of data and strategy. If you want your analytical work to have a direct line to how European customers discover and evaluate products, we'd love to hear from you.
Key job responsibilities
About the team
We are the EU Stores Customer Experience Analytics & Automation team. Our broader organisation leads customer experience strategy across ten European marketplaces, with product and programme managers who own the vision for how customers discover and evaluate products, working with global technology teams across Amazon to ship the features that make it happen. Our team sits at the technical core of that mission with two functions: (1) CX Analytics, the measurement and intelligence capability that tells leadership whether programmes are working, surfaces the gaps, and drives what gets prioritised next; and (2) Automated Marketing Technology, building the foundational tools and models that EU marketeers leverage to deliver automated and personalised experiences at scale.
Your work sits on the CX analytics side, spanning two workstreams: customer experience programmes (how customers discover and evaluate products) and catalogue quality (ensuring the underlying product data is complete, correct, and compelling). Each workstream is led by a senior leader, which means you'll have direct access to experienced sponsors who can shape priorities and give your work visibility at Director and VP level. You'll define what to measure and how to act on it, not just respond to requests.
We're a team that values impact over complexity. People here take ownership of their domain, care about whether their work changed a decision, and enjoy working at the intersection of data, product, and customer experience. If that resonates, we'd love to hear from you.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (
https://jobeax.com/link/WoWKl6Kf5X2SV6lk
) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://jobeax.com/link/EAzdIBMNxm8Z9ZQ1
for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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