SAP Technical Service Senior Manager (TSM) - ECS EMEA North en Madrid, España

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Technical Service Manager (TSM) is the role within SAP Enterprise Cloud Services (ECS) organization overseeing all technical managed service aspects of the Customer Engagement from the point of sale throughout the entire lifecycle of the customer's RISE contract. TSMs deliver fixed-scope, proactive, and outcome-based services across the entire SAP software stack to SAP's RISE customers. This team is dedicated to customer centricity and support of client lifecycle management.

You will act as the primary technical owner and strategic advisor for customer private cloud landscapes, driving stability and optimization, and contributing to continuous improvement across SAP Global Cloud Operations. In this role, you will drive proactive risk management, provide architectural guidance, and oversee end-to-end technical governance-empowering customers to achieve secure, reliable, and scalable cloud operations aligned with their business goals.

Your core tasks include but are not limited to:

• Own the end-to-end technical health of customer cloud landscapes, ensuring stability, performance, scalability, compliance, and effective coordination across customers and internal stakeholders.
• Provide strategic cloud architecture and technical governance leadership, defining roadmaps, standards, and best practices that optimise the landscape and align with business objectives and long-term sustainability.
• Proactively identify and manage risks, critical issues, and escalations, driving preventive actions and coordinating timely resolution through close engagement with customers and internal teams.
• Lead key landscape lifecycle activities and transformation initiatives, including upgrades, migrations, disaster recovery testing, major changes, and adoption of SAP S/4HANA, Clean Core principles, and cloud capabilities.
• Drive automation, operational efficiency, and continuous improvement, ensuring reliable operations, measurable business outcomes, and value realization from cloud investments.

• Strong technical expertise in SAP technologies with several years of hands-on SAP Basis experience(REQUIRED) in both implementation and steady-state scenarios; knowledge of operating systems, databases, networking, and technical architecture is considered essential to being successful in this role.
• Experience with SAP HANA, Sybase, and Unix/Linux environments is highly valued. (7+ years)
• Extensive experience in SAP technical administration and operations (7+ years).
• Customer-focused experience in technical leadership or customer-facing roles, with the ability to manage critical situations, navigate escalations, and build trusted stakeholder relationships.
• Collaborative and analytical mindset, with strong problem-solving skills and the ability to effectively lead and coordinate projects across diverse, global, and virtual teams.
• Relevant certifications in SAP technologies and hyperscaler platforms (AWS, Azure, or GCP) are considered an advantage.
• Fluent English (written and spoken).
• Bachelor's degree or higher in Computer Science, Engineering, Information Management, or a related field

Within the Customer Value Group board area, the mission of the Global Cloud Operation (GCO) is to ensure maximum value for every customer throughout their cloud journey by delivering exceptional E2E operational experience and seamless technical adoption. Within GCO, the mission of the Enterprise Cloud Services (ECS)delivery organization is to run and operate SAP's Cloud ERP Private offering. ECS delivers the technical managed services and technical operations across the entire stack of Cloud ERP Private (RISE with SAP) and helps thousands of customers globally to become intelligent enterprises. Services are delivered from all regions(EMEA/MEE/AMER/APAC), having a strong international focus and cultural diversity.
Together, we foster a culture where deep technical ownership, proactive governance, and strategic advisory combine to enable customers to achieve their business outcomes and succeed in their transformation journeys across SAP Global Cloud Operations.

This role is focused on supporting customers in the UKI Market Unit and requires availability during standard UK working hours.

#SAPECSCareers

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

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Successful candidates might be required to undergo a background verification with an external vendor.

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Requisition ID: 458814 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid