Descripción de la vacante
Konecta
120k
Spain, Madrid
Responsable de Workforce Management en Madrid, España is listed on Jobeax. Browse 80,000+ vacancies available.
Konecta es una compañía global líder en servicios de gestión de clientes, externalización de procesos de negocio (BPO) y soluciones digitales. Contamos con más de 120.000 profesionales que trabajan en 30 idiomas, distribuidos en 26 países de 4 continentes.
Adaptándonos a las necesidades y oportunidades específicas de cada sector, ofrecemos soluciones integrales de gestión de clientes de principio a fin, incluyendo captación, fidelización, atención al cliente, soporte técnico y recobro, todo ello bajo un modelo de negocio sostenible. Estos servicios se sustentan en un portafolio de experiencia de primer nivel en experiencia de cliente y gestión de procesos, soluciones digitales y tecnologías de vanguardia.
Con sede en Madrid, Konecta genera unos ingresos globales de 2.000 millones de euros y presta servicio a más de 500 clientes, entre los que se encuentran algunas de las compañías más importantes de los sectores de telecomunicaciones, energía, banca, movilidad, retail y comercio electrónico.
Estamos comprometidos con la igualdad de oportunidades entre mujeres y hombres,apostamos por la diversidad en todas nuestras posiciones.
Buscamos incorporar un/a Responsable de Workforce Management para un nuevo e interesante proyecto en el sector asegurador.
Buscamos un/a profesional con experiencia en Workforce Management, planificación y gestión operativa, que quiera dar un paso adelante en su carrera profesional y asumir una posición con mayor responsabilidad, combinando el conocimiento técnico de WFM con la coordinación de un equipo y la participación activa en la organización y evolución de un Command Center.
¿Cuál será tu misión?
Liderar la operación de un Command Center, impulsando un modelo de gestión cada vez más proactivo, eficiente y orientado a la experiencia del cliente.
Entre tus principales responsabilidades estarán:
¿Qué buscamos?
Una persona con experiencia previa en posiciones relacionadas con:
Será importante que tengas experiencia trabajando con indicadores operativos, volumen de actividad, los tiempos de gestión, la productividad o la disponibilidad de los equipos.
Además, valoraremos:
Ubicación: Madrid
Modalidad: Presencial en las oficinas del cliente
Horario: lunes a viernes, en horario de oficina
Si buscas un proyecto con impacto, responsabilidad y la oportunidad de participar en la evolución de un modelo de Customer Operations, ¡nos encantará conocerte!
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