Descripción de la vacante
Nutanix
€70,000 a year
Spain, Barcelona
Resolution Manager en Barcelona, España is listed on Jobeax. Browse 80,000+ vacancies available.
Nutanix is seeking a well-rounded senior customer facing Resolution Managers to lead collaboration among key internal and external stakeholders to ensure customer success. Ensuring the success of our groundbreaking technology through cluster health monitoring, quick response time, and unparalleled customer obsession.
We are looking to expand our world class team with customer focused individuals driving critical issues to closure. Collaborating alongside our top-notch engineers from leading virtualization, compute, and networking companies with the ability to handle all problems that come our way.
Your Role
Triage Critical Incidents and develop action plans to deliver customer success.
Develop technical understanding of Nutanix's product suite with the ability to effectively present complex technical material that is tailored to the target audience.
Own and manage multiple critical incidents at the same time.
Collaborate, coordinate, and ensure continuity via action plans with global team of Resolution Managers
Deliver internal and external communications (i.e., Phone, Emails, Meetings, etc.) to all appropriate stakeholders during the life of critical incidents.
Consolidated Reporting for trend analysis and long-term planning
Develop and deliver Post Assessment Reviews to identify key product, process, or people improvements.
Ability to escalate and manage issues both internally (and externally) as needed.
Optimize critical handovers (and engineering engagements) by providing single voice of customer to all parties involved.
Work with technology partners (i.e., VMware, Citrix, Microsoft) to resolve issues and push improvements in our ecosystem.
What You Will Bring
Experience in escalation management and conflict resolutions.
At least 3 years of escalation, technical support and/or customer management experience in an enterprise technical support environment, with advanced customer interaction skills.
Ability to listen to and understand customer frustration points and impact of issue(s) and then translate them into positive outcomes.
Be the customer advocate with an intense focus on their success.
Experience in field or technical support.
Strong organization skills with ability to multi-task in high stress situations.
Requires flexible hours, and ability to handle high stress/high profile customer situations.
Set-up and facilitation of conference call meetings that include customers, account teams, technical personnel up to and including executives.
Bachelor of Science in Computer Information Systems or equivalent experience.
Previous account management or account executive skills with ability to organize and track multiple projects.
Effective customer service attitude and be able to lead a team in resolving difficult customer situations.
Advanced verbal and written communication skills when dealing with customers and business partners.
Pay Transparency
The Pay range for this position at commencement of employment is expected to be between EUR €70,000 and EUR €104,000 per year. Please note that Pay offered may vary depending on relevant objective factors, including market location, job-related knowledge, skills, and experience.
Provide support on weekdays and off hours on an as needed and scheduled rotational basis.
Work Arrangement
Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. In locations where our workplace policy applies (i.e. San Jose, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney and Tokyo), employees are expected to work onsite a minimum of 3 days per week to foster collaboration, team alignment, and access to in-office resources. Workplace type may vary based on location and team requirements. Please speak with your recruiter for details. Additional team-specific guidance and norms will be provided by your manager.
Hungry, Humble, Honest, with Heart.
The Opportunity
About the Team
We are a hybrid global team across 6 different Support centers that balances office time to build and strengthen key internal relationships with the flexibility of occasional work from home. Occasional weekend and after business hours work is required.
The team maintains communication with each other through Slack and a weekly sync.
We're an Equal Opportunity Employer
Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [email protected].
Vacantes similares
€51,800 - €86,800 a year
... from daily operations to long-term plans and plays a key role in how we scale. We're looking for a Senior Regulatory Reporting Manager to lead and shape our resolution and resolvability reporting frameworks across key operating entities, serving as the subject matter expert for core EU resolution deliverables. Up to shape ...
Spain
€51,800 - €57,400 a year
... compile, reconcile, and validate regulatory resolution data. You'll be assisting with key EU regulatory deliverables and maintaining data quality across our EU resolution group structure. Up to shape what's next in finance? Let's get in touch. What you'll do - Populating and validating EU resolution reporting templates (EBA ...
Spain
€17,094 a year
... to apply. This job was automatically translated to English, see original posting . Job description Job offer for Administrative Assistant for the National Resolution Area - Fraud in Madrid, Madrid, published by ADECCO on its official employment portal. - Contract: Temporary - Schedule: Part-time - Sector: Public Administration ...
Spain
Grupo Crit
€30,000 - €35,000 a year
... account statements, and discrepancies. - Ensuring timely and effective communication with stakeholders, both internal and external. Reconciliations and issue resolution. - Performing customer account reconciliations and investigating discrepancies. - Collaborating on the resolution of payment differences, deductions, and disputes. ...
Spain, Getafe
Full-time hours
... you are the future of Salesforce. At Salesforce, we help organizations transform how they connect with customers using trusted AI and data. As a Customer Risk Manager, you will lead critical risk mitigation and escalation management strategies to drive customer resolution, prevent attrition, and protect long-term partnerships ...
Spain
Exalto Consulting
Service Operations Manager Contract Rate: Competitive/DOE (Dependent on Experience) Location: Remote Duration: Until end of 2026 (potential extensions) About the Role Exalto Consulting are supporting a leading digital health and technology organisation in the search for an experienced Service Operations Manager . This is ...
Spain, Santiago de Compostela
Exalto Consulting
Service Operations Manager Contract Rate: Competitive/DOE (Dependent on Experience) Location: Remote Duration: Until end of 2026 (potential extensions) About the Role Exalto Consulting are supporting a leading digital health and technology organisation in the search for an experienced Service Operations Manager . This is ...
Spain
Adecco España
€22,000 - €24,000 a year
... you looking for a new professional challenge with stability and growth potential? This opportunity is for you! From Adecco Selección we are looking for Store Managers and Butchery Managers for a supermarket in the province of Barcelona. We are looking for organized, resourceful people with strong communication skills, with ...
Spain, Barcelona
Have the right to work in Spain
... coordination during the shift. Supervision of operations (kitchen, dining room, and orders). Time management, service quality, and customer service. Issue resolution and team support. Stock, inventory, and order control. Ensuring compliance with internal procedures and restaurant goals. What we're looking for Requirements ...
Spain
Visa sponsorship mentioned
... the development and deployment of high impact conversational capabilities and autonomous journeys end to end - from discovery through delivery to measured resolution outcomes. Working alongside Lead Product Managers, Data Scientists, and ML Engineers, you will operate at the intersection of applied AI, banking operations, ...
Spain
Visa sponsorship mentioned
... layer rather than renting it from vendors - and the programme is now shifting from an assistant that answers questions to a system that acts on them. As Product Manager, you will own one of the highest value capability areas within the programme end to end - from discovery through delivery to measured resolution outcomes. You ...
Spain
Jobtailor
... liquidación de obra, aceleración, pérdida de productividad...) - Nivel de inglés avanzado. Core Competencies Demonstrates expertise in construction dispute resolution, including delay analysis and economic quantification of damages, while effectively collaborating with clients and legal advisors across diverse nationalities. ...
Spain, Madrid
€20,000 - €23,000 a year
... automatically translated to English, see original posting . About the role Adecco is hiring for an important company specializing in tourist apartments a reservation manager with advanced English for work in the center of Barcelona in the reservations department. (Francesc Macià area). What you'll do Functions: - Telephone customer ...
Spain
Full-time hours
... Using our commerce, marketing, and delivery solutions, our customers create optimised consumer shopping journeys from beginning to end. As a Technical Account Manager (TAM) , you will deliver strategic technical guidance and executional support to enterprise and strategic clients throughout their journey with Rithum. You ...
Spain
Full-time hours
... Using our commerce, marketing, and delivery solutions, our customers create optimised consumer shopping journeys from beginning to end. As a Technical Account Manager (TAM) , you will deliver strategic technical guidance and executional support to enterprise and strategic clients throughout their journey with Rithum. You ...
Spain
Fully remote
About the role As we expand, we are looking for a passionate Senior Customer Success Manager to join our growing team and help us build lasting relationships with our customers. Overview As a Senior Customer Success Manager dedicated to, you will play a critical role in ensuring our customers achieve their goals using RemotePass's ...
Spain
Fully remote
... always have a plan. What makes you a GR8 fit - 2-3 years in account management or project delivery, with at least 1 year directly in iGaming (e.g., Project Manager, Technical Account Manager, Client Delivery Manager). - Advanced English and fluency in Ukrainian or Russian . - Hands-on experience with task management tools ...
Spain
€50,000 - €60,000 a year
About the job You'll most likely need Spanish to apply. This job was automatically translated to English, see original posting . We are looking for a Contract Manager to lead the contractual and economic management of construction projects, ensuring the correct application of contracts throughout the execution of the works. ...
Spain
... who are passionate about what they do, in a dynamic company with a constant ambition for https://jobeax.com/link/idqhXkzRwBwOt6Bb Finished Products Quality Manager (Leather Goods) will ensure the highest quality standards of finished products, supporting production continuity and driving continuous improvement across quality ...
Spain, Madrid