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Reservations Agent (Advanced English) en España - Jobeax

Reservations Agent (Advanced English) en España is listed on Jobeax. Browse 80,000+ vacancies available.

This job was automatically translated to English, .

What you'll do

Managing reservations through GDS systems (Amadeus and other systems) or other specialized platforms.
Handling requests from clients and agencies via phone, email, or chat, ensuring quick and accurate responses.
Advising clients on travel options, fares, booking conditions, and additional services.
Processing modifications, cancellations, and refunds in accordance with supplier
Ensure compliance with internal procedures and the company's quality standards.
Keep the reservation database up to date and ensure proper traceability of each transaction.
Coordinate with other departments (operations, accounting, sales) as needed to resolve issues.
Identify opportunities for service improvement and propose customer-oriented solutions.
Participate in ongoing training sessions on products, technological tools, and customer service.

Overview

The Reservations Agent will be responsible for managing and coordinating reservations for individuals and groups from the represented companies, providing personalized, efficient service focused on excellence in customer care.

Requirements

Minimum of 3 years of experience in similar positions within the tourism sector.
Advanced knowledge of GDS systems and reservation tools.
High level of English and advanced oral
Excellent communication skills, customer service orientation, and problem-solving ability.
Ability to work in a team, under pressure, and with high quality standards.
Proficiency in computer tools (Office, CRM, booking software).

Benefits and conditions

Opportunity to join a dynamic company with international scope.
Professional development opportunities within the group.
Collaborative work environment focused on customer service.
Attractive salary starting at €25,000 gross per year.
Salary conditions commensurate with the candidate's experience and skills.

What you'll do

Gestionar reservas a través de sistemas GDS (Amadeus y otros sistemas) u otras plataformas especializadas.
Atender solicitudes de clientes y agencias vía telefónica, correo electrónico o chat, asegurando respuestas rápidas y precisas.
Asesorar a los clientes sobre opciones de viaje, tarifas, condiciones de reserva y servicios complementarios.
Realizar modificaciones, cancelaciones y reembolsos conforme a las políticas establecidas por los proveedores.
Garantizar el cumplimiento de los procedimientos internos y de los estándares de calidad de la empresa.
Mantener actualizada la base de datos de reservas y asegurar una correcta trazabilidad de cada gestión.
Coordinar con otros departamentos (operaciones, contabilidad, ventas) cuando sea necesario para la resolución de incidencias.
Identificar oportunidades de mejora en el servicio y proponer soluciones orientadas al cliente.
Participar en sesiones de formación continua sobre productos, herramientas tecnológicas y atención al cliente.

Overview

El Agente de Reservas será responsable de gestionar y coordinar reservas de individuales y grupos de las compañías representadas, proporcionando una atención personalizada, eficiente y orientada a la excelencia en el servicio

Requirements

Experiencia mínima de 3 años en puestos similares dentro del sector turístico.
Conocimiento avanzado de sistemas GDS y herramientas de reservas.
Nivel alto de español e inglés avanzado oral y escrito ( portugués se valoraran otros idiomas)
Excelentes habilidades comunicativas, orientación al cliente y capacidad resolutiva.
Capacidad para trabajar en equipo, bajo presión y con altos estándares de calidad.
Manejo de herramientas informáticas (Office, CRM, software de reservas).

Benefits and conditions

Incorporación a una empresa dinámica con proyección internacional.
Oportunidades de desarrollo profesional dentro del grupo.
Ambiente de trabajo colaborativo y orientado al cliente.
Salario atractivo a partir de 25.000€ B/A
Condiciones salariales acordes con la experiencia y competencias del candidato.

Postularse a la vacante

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