Remote Level 2 Incident Coordinator - IT Ops en Valencia, España

Volkswagen Group Services Iberia invites an experienced Incident Management Coordinator to lead the Central Incident Board for our new Level 2 IT Operations service supporting TRATON R&D connected-vehicle products. You will own incident intake, classification, routing, and end-to-end ticket lifecycle in JIRA and ServiceNow, ensuring accurate reporting across brands and time zones.

The role emphasizes coordination over development, requiring strong ITIL, incident management, and cloud awareness