Quality Control Analyst (Private Banking)

Office: Barcelona Remote: Poland · Portugal · Spain

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products - including spending, saving, investing, exchanging, travelling, and more - help our 80+ million customers get more from their money every day.

As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

Private banking at Revolut will aim to develop long-term relationships with individuals across the globe. From prospecting to acquisition and activation, Private Bankers will own their market segments, solve complex problems, and help more customers discover the value of Revolut with a sharp, solution-oriented approach.

We're looking for a Quality Analyst to evaluate interactions, complete scorecard reviews, and report compliance or procedural issues to management.

You’ll review interactions and flag potential regulatory concerns, using sharp attention to detail to mitigate risk and keep trust at the core of private banking.

Up to shape what’s next in finance? Let’s get in touch.

What you'll be doing

Using your wealth management and sales quality knowledge to quality-check Private Bankers’ client interactions, focusing on identifying successes and failures in case outcomes
Providing documented feedback and scorecard evaluations based on data-driven insights and root-cause analysis
Checking and scoring private bankers' client interactions against business procedures, identifying trends and root causes of failures
Coaching new Quality Control team members
Collaborating with other internal teams across locations to ensure alignment on quality standards

What you'll need

A bachelor's degree (must be able to provide a certificate)
3+years of experience in sales quality assurance, compliance, or risk monitoring within a regulated wealth management, private banking, or brokerage environment
Fluency in English (C1+ level)
A solid understanding of private banking risk considerations (e.g., cross-border marketing, lead qualification, client suitability) and a proven ability to identify these risks through evaluative work
Demonstrated experience in analysing trends, patterns, and anomalies across complex client interactions, sales activity, or large datasets
The ability to critically interpret and verify information, proactively gathering relevant details to support thorough quality control reviews
Proficiency in using data-driven tools, dashboards, and case management systems, with a focus on accuracy, efficiency, and procedural adherence
A proven ability to collaborate cross-functionally with teams, such as Compliance, Legal, Operations, and Risk, providing objective reporting to drive risk-based outcomes
Expertise in reviewing sales interactions, processes, and controls, and making recommendations for continuous improvement aligned with regulatory and business requirements
Exposure to wealth management regulatory obligations, including jurisdiction-specific marketing and solicitation requirements across multiple regions

Nice to have

A degree or equivalent in finance, economics, business, or law
An industry-recognised certification in wealth management or compliance (e.g., CISI, CFA, or equivalent)
Fluency in other languages

Compensation range

Poland: PLN7,800 - PLN9,600 gross monthly*
Other locations: Compensation will be discussed during the interview process

*Final compensation will be determined based on the candidate's qualifications, skills, and previous experience

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Get what you need to succeed

Financial benefits that show we value your work
Flexibility to work from home, the office, or abroad
A Revolut Metal subscription loaded with perks
Exciting events year-round so you can get to know your team

Quality Control Analyst (Private Banking)

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