Descripción de la vacante
Schaman
Spain
Product Owner - Data & Analytics en Comunidad de Madrid, España is listed on Jobeax. Browse 80,000+ vacancies available.
Product Owner - Data & Analytics (Las Rozas (Madrid)-España)
Quiénes somos
Schaman es una scale-up española que desarrolla la herramienta líder en AI Customer Service.
Nuestro producto AI SaaS es utilizado por grandes compañías a nivel nacional e internacional para atender a sus clientes de forma automatizada tanto en canales digitales como asistiendo a los agentes de los call-centers.
Nuestras tecnologías AI nos permiten entender la necesidad manifestada por cada cliente y atenderla de forma totalmente automatizada y sobre todo de forma totalmente personalizada, considerando en tiempo real toda la información disponible para dicho cliente.
Estas capacidades permiten impactar de forma muy importante los principales KPIs operativos de nuestros clientes consiguiendo una amplia reducción de costes, acompañada de una mejora en la atención.
El rol
Buscamos un Product Owner de Data & Analytics para unirse a nuestro equipo de Producto e Innovación.
En este rol, serás responsable de apoyar en el desarrollo de nuestras soluciones de datos y analytics, ayudando a transformar nuestra extensa información en insights accionables y funcionalidades que aporten valor tanto a nuestros clientes como a nuestra plataforma.
Como Product Owner especializado en Data & Analytics, trabajarás en el diseño y desarrollo de dashboards, métricas y herramientas analíticas que permitan a nuestros clientes comprender mejor sus operaciones de atención al cliente y tomar decisiones basadas en datos.
Serás el puente entre los equipos técnicos y los stakeholders del negocio, garantizando que nuestras soluciones analíticas sean tanto técnicamente robustas como comercialmente relevantes.
Te encargarás de
Lo que buscamos
Valoraremos positivamente:
¿Qué ofrecemos?:
¿Por qué trabajar con nosotros?
Nuestra misión es transformar el servicio al cliente para mejorar la vida cotidiana de las personas.
La nueva economía digital ha introducido la atención al cliente como un nuevo factor competitivo, la gente no está dispuesta a perder su tiempo en procesos ineficaces y carentes de calidad.
Queremos cambiar el paradigma de la atención al cliente con el impacto de la tecnología IA de Schaman:
Si estás buscando un reto en una scale-up en alto crecimiento que está revolucionando el sector de Customer Service, ¡Únete a nuestro equipo y pasa a formar parte de algo grande!
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