Cargando descripción…

Phone operator (AFTERNOON SHIFT) customer service… - Jobeax

Phone operator (AFTERNOON SHIFT) customer service for the Community of Madrid's 010 en Madrid, España is listed on Jobeax. Browse 80,000+ vacancies available.

About the role

We are looking for Phone Operators for Customer Service for the Community of Madrid's 010 service, AFTERNOON SHIFT!

What will you do as a phone operator?

You will work for the company NTT DATA

What you'll do

Inform and guide citizens about procedures and services of the Community of Madrid.

You will resolve questions, guide citizens through administrative procedures, and provide attentive, clear, and efficient service.

Guide users through different procedures and processes.

We have positions available for phone-based or in-person customer service.

What you'll get

What do we offer you?

Contract until December/January with the possibility of extension, to join an important citizen service.
Salary: €10.23 gross/hour
Afternoon shift schedule (availability 3:00 PM - 10:00 PM), Monday to Sunday according to a rotating schedule.
Workplace located in the Metro Suances area
Paid initial training:
€150 upon completing training, joining the service, and passing the probationary period.
An additional €150 upon completing 3 months of employment in the service.

Hiring process

What is the process like?

Selection process through an online group interview. If selected, your training spot is guaranteed for September/October!
Initial training adapted to your chosen shift. It is selective, and there are several training sessions

Training session 1: September 3 to 11

Training session 2: September 16 to 25

Training session 3: September 30 to October 9

Training session 4: October 14 to 23

Requirements

We would like the ideal candidate to meet the following requirements:

More than 6 months of experience in customer service within the last 2 years, both phone-based and in-person, as well as the ability to resolve issues and manage incidents.
Good oral and written communication skills.
Basic handling of computer tools.
User/citizen-oriented approach.
Ability to manage inquiries and incidents.
Availability to work between 3:00 PM and 10:00 PM, 25-hour weekly contract, Monday to Sunday with two days off.

Additionally, experience in a Contact Center and in managing and resolving procedures and incidents would be highly valued.

Additional information

At Adecco, we believe in equal opportunities and we are committed to Talent Without Labels.

About the role

¡Buscamos Gestores/as telefónicos para Atención al Cliente para el servicio 010 de la Comunidad de Madrid para el TURNO DE TARDE!

¿Qué harás como gestor/a telefónico?

Trabajarás para la empresa NTT DATA

What you'll do

Informar y orientar a los ciudadanos sobre trámites y servicios de la Comunidad de Madrid.

Resolverás dudas, guiarás en procesos administrativos/as y ofrecerás una atención cercana, clara y eficaz.

Guiar a los usuarios en diferentes procesos y gestiones.

Tenemos posiciones para atención telefónica o para atención presencial.

What you'll get

¿Qué te ofrecemos?

Contrato hasta diciembre/enero con posibilidad a prorrogar, para incorporarte a un importante servicio de atención ciudadana.
Salario: 10,23€ brutos/hora
Jornada en turno de tarde (disponibilidad 15-22), de lunes a domingo según cuadrante.
Centro de trabajo ubicado en zona Metro Suances
Formación inicial remunerada:
150 € al completar la formación, incorporarse al servicio y superar el periodo de prueba.
150 € adicionales al completar 3 meses de permanencia en el servicio.

Hiring process

¿Cómo será el proceso?

Selección a través de una entrevista grupal en formato online. Si eres seleccionado/a, ¡tienes tu plaza para la formación garantizada para septiembre / octubre!
Formación inicial adaptada a tu turno elegido. Selectiva, y hay varias formaciones

Formación 1: del 3 al 11 de septiembre

Formación 2: del 16 al 25 de septiembre

Formación 3: del 30 de septiembre al 9 de octubre

Formación 4: del 14 al 23 de octubre

Requisitos

Nos gustaría que el/la candidato/a ideal tuviera los siguientes requisitos:

Más de 6 meses de experiencia en atención al cliente en los últimos 2 años, telefónica y presencial, así como capacidad de resolución y gestión de incidencias.
Buenas habilidades de comunicación oral y escrita.
Manejo básico de herramientas informáticas.
Orientación al usuario/ciudadano.
Capacidad para gestionar consultas e incidencias.
Disponibilidad para trabajar entre las 15 y las 22, contrato de 25h semanales, de L-D con dos días de descanso.

Aparte, consideraríamos de forma muy valorable tener experiencia en Contact Center y en gestión y resolución de trámites e incidencias.

Additional information

En Adecco creemos en la igualdad de oportunidades y apostamos por el Talento Sin Etiquetas

You'll most likely need Spanish to apply.This job was automatically translated to English, .

Postularse a la vacante

Vacantes similares

Más como este puesto

Adecco España

Phone operator (AFTERNOON SHIFT) for customer service for 010 of the Community of Madrid

Hace 13 días

Presencial
Tiempo parcial
Contrato

€10 an hour

About the role We are looking for phone operators for Customer Service for the 010 service of the Community of Madrid for the AFTERNOON SHIFT! What will you do as a phone operator? You will work for the company NTT DATA Inform and guide citizens about procedures and services of the Community of Madrid. Resolve doubts, guide ...

Spain, Madrid

Handler/Operator - Afternoon Shift

Hace 8 días

Tiempo completo
Contrato

€1,600 a month

... looking for - Own vehicle. - Proactive, committed and responsible person. - Minimum of 6 months of experience in a similar position. - Person eager to be part of a great company and looking for possible stability. What you'll get - Schedule: Monday to Friday, fixed afternoon shift (2 PM to 10 PM). - Salary: 9.76 euros/hour ...

Spain

Customer Service Agent: German (afternoon shift)

Hace 8 días

Remoto
Contrato

Permanent contract

... work We love our customers and always aim to provide the best service. If you like working at home, this job is for you! INFO: The Schedule for the afternoon-shift position is 16:00 pm to 00:00 am (5 days/week) with 30 minutes of break. About the company & team Hey there! We're Fever, the world's leading tech platform for ...

Spain

Customer Service Agent: Dutch (afternoon shift)

Hace 8 días

Remoto
Tiempo completo
Contrato

Permanent contract

... achieve Fever's mission. About the role: What you'll do We love our customers and always aim to provide the best service. If you like working at home, this job is for you! INFO: The Schedule for the afternoon-shift position is 16:00 pm to 00:00 am (5 days/week) with 30 minutes of break. - Customer Service by e-mail, phone or ...

Spain

Customer Service Agent: English - Afternoon Shift

Hace 8 días

Remoto
Contrato

Permanent contract

... mission. About the role: We love our customers and always aim to provide the best service. If you like working at home, this job is for you! INFO: The Schedule for the afternoon-shift position is 4:00 pm to 00:00 am (5 days/week) with 30 minutes of break. You will be expected to: What you'll do - Customer Service by phone, e-mail ...

Spain

Production Operator (Pharma) - Afternoon Shift

Hace 8 días

Tiempo completo
Contrato

€17 an hour

... branch, we need to incorporate production operators for the packaging section at a client company in the pharmaceutical sector located in Sant Joan Despí. What is offered? - Contract through a staffing agency with real possibilities of joining the company. - Schedule: Fixed afternoon shift (training for about 3 months in morning ...

Spain

Prosegur

Phone Advisor - Afternoon Shift + Permanent Contract

Hace 13 días

Presencial
Contrato

€15,382 a year

About the role At AVOS TECH, PROSEGUR's BPO line, we are a company recognized as a Best Place to Work for our commitment to well-being, professional development, and a good work environment. We are looking for Phone Advisors for our Madrid office (Hospital 12 de Octubre area). YOUR MISSION: HANDLING TRANSFERRED CALLS Forget ...

Spain, Madrid

Phone Operator / Travel Assistance - Afternoon Shift - Italian and Advanced English (IRIS GLOBAL)

Hace 8 días

Remoto
Híbrido
Presencial
Contrato

Permanent contract

... Availability to work the afternoon shift from 4:00 PM to 12:00 AM, Monday to Sunday. Weekly rotating shifts: one week working, one week off. Nice to have - Knowledge of customer service in insurance companies is valued. - Fluency in other languages is valued. What you'll get WHAT IS OUR ADDED VALUE? Benefits designed for you :) ...

Spain

Assembly Operator Afternoon Shift with Car

Hace 8 días

Tiempo parcial
Contrato

€12 - €13 an hour

... and are looking for a new professional opportunity? Do you have your own vehicle and are ready to start immediately? This offer may be for you! We are looking for an assembly operator for a renowned company in the metal sector located in Cuarte de Huerva. This is a stable position in a fixed afternoon shift, ideal for dynamic, ...

Spain

Adecco España

Phone Customer Service Representative, Badajoz

Hace 13 días

Tiempo completo
Contrato

€18,000 - €22,000 a year

About the role Do you have experience in phone customer service? Have you previously worked in the insurance sector? Would you like to join the leading company in the insurance sector? At Adecco, we are selecting several Phone Customer Service Representatives for the offices that the MAPFRE group has in Badajoz. What you'll ...

Spain, Badajoz

Phone Customer Service Agent with ITALIAN

Hace 8 días

Híbrido
Presencial
Tiempo parcial
Contrato

€10 an hour

... agility required. -Previous experience in customer service. -Experience in the automotive, renting, leasing, or mobility sector is a plus. -Experience in Back Office / After Sales is a plus. -Availability from 9 a.m. to 6 p.m. starting September 1st Additional information At Adecco, we believe in equal opportunities and ...

Spain

Sales Teleoperator - Afternoon Shift

Hace 8 días

Presencial
Tiempo parcial
Contrato

€10 an hour

... describe you, keep reading! We might be offering you the job opportunity you've been waiting for. At Randstad, we are looking for a communications and sales professional, with a strong focus on customer service and results, to fill the position of Sales Teleoperator. If you are passionate about phone contact, motivated ...

Spain

Customer Service Telephone Operator - Food Sector

Hace 8 días

Contrato

€10 an hour

... About the position Do you have experience as a PHONE AGENT or would you like to make the leap into this sector? This could be your opportunity! We are looking for people who want to work in BARCELONA 💡 What you will do on a day-to-day basis ✔️ Customer service ✔️ Resolving questions and issues ✔️ Administrative tasks How ...

Spain

Lactalis Iberia

Internship as Customer Service Operator

Hace 13 días

Tiempo completo
Contrato

... company with core values such as ambition, commitment, and simplicity, and you will have the opportunity to lead challenging and empowering projects. Additional information Live the #LACTALISEXPERIENCE About the role En nuestras oficinas centrales en Madrid estamos buscando a una persona que pueda realizar sus prácticas con ...

Spain, Madrid

Customer Service Agent: Italian (morning shift)

Hace 8 días

Remoto
Contrato

Permanent contract

... future of entertainment! Ready to be part of the experience? Now, let's discuss this role and what you will do to help achieve Fever's mission. We love our customers and always aim to provide the best service. If you like working at home, this job is for you! INFO: The Schedule for the afternoon-shift position is 8:00 am ...

Spain

Customer Service Agent: Dutch (morning shift)

Hace 8 días

Remoto
Contrato

Permanent contract

... you'll do We love our customers and always aim to provide the best service. If you like working at home, this job is for you! INFO: The Schedule for the morning-shift position is 8:00 am to 16:00 pm (5 days/week) with 30 minutes of break. You will be expected to: - Customer Service by e-mail, phone or social media for solving ...

Spain

Customer Service Agent: Korean (night shift)

Hace 8 días

Remoto
Contrato

Permanent contract

... achieve Fever's mission. We love our customers and always aim to provide the best service. If you like working at home, this job is for you! INFO: The Schedule for the night-shift position is midnight (12:00 am) to 08:00 am (5 days/week) with 30 minutes of break. You will be expected to: - Customer Service by phone, e-mail ...

Spain

Customer Service Agent: French (Night Shift)

Hace 8 días

Remoto
Contrato

Permanent contract

About the role We love our customers and always aim to provide the best service. If you like working at home, this job is for you! INFO: The Schedule for the afternoon-shift position is 00:00 to 06:00 am (5 days/week) with 30 minutes of break. You will be expected to: What you'll do - Customer Service by e-mail, phone or ...

Spain

Customer Service Agent - English (Night Shift)

Hace 8 días

Remoto
Contrato

Permanent contract

... mission. About the role: What you'll do We love our customers and always aim to provide the best service. If you like working at home, this job is for you! INFO: The Schedule for the night-shift position is 00:00 am to 8:00 am (5 days/week) with 30 minutes of break. You will be expected to: - Customer Service by phone, e-mail ...

Spain