About the role

Do you have experience in phone customer service? Have you previously worked in the insurance sector? Would you like to join the leading company in the insurance sector?

At Adecco, we are selecting several Phone Customer Service Representatives for the offices that the MAPFRE group has in Badajoz.

What you'll do

Your main duties will be:

Handling customer requests and complaints received through non-face-to-face channels.
Checking, verifying, and recording the information provided by customers.
Carrying out operational or administrative tasks with internal or external contacts, arising from the nature of the activity, with the aim of facilitating the resolution of incidents and requests.
Providing the customer with accurate information about the requested services and following up on incidents or requests made. If you are interested, do not hesitate to apply for this position.

We look forward to meeting you!

What you'll get

Permanent contract with MAPFRE.

- Fixed salary of €18,403.16 gross per year + variable pay based on goal achievement.

The shift is an afternoon shift (according to the collective agreement) with entry times between 2:00 PM and 4:00 PM and exit times between 9:30 PM and 11:30 PM, based on scheduling needs, working a full day of 7.5 hours per day.

- Schedule from Monday to Sunday with 2 days off per week, guaranteeing 2 weekends off per month.

Requirements

Education: High School Diploma, Higher Level Training Cycle, or University Studies. (Being able to provide proof of qualifications is essential)

Previous experience in customer service is valued.

About the role

¿Tienes experiencia en atención telefónica a clientes? ¿Has trabajado anteriormente en el sector seguros? ¿Te gustaría formar parte de la compañía líder del sector asegurador?

Desde Adecco, seleccionamos varios Gestores/as de Atención Telefónica para las oficinas que el grupo MAPFRE tiene ubicadas en en Badajoz.

What you'll do

Tus principales funciones serán:

Atender las solicitudes y reclamaciones de los clientes recibidas a través de los canales no presenciales.
Comprobación, verificación y grabación de la información facilitada por los clientes.
Realizar las gestiones operativas o administrativos/as con interlocutores internos o externos, derivadas de la naturaleza de su actividad, con el objetivo de facilitar la resolución de las incidencias y peticiones.
Proporcionar al cliente información veraz sobre los servicios solicitados y el seguimiento de las incidencias o solicitudes https://jobeax.com/link/vraYyxd2frN6HfRP estás interesado/a, no dudes en inscribirte en esta oferta

¡Te esperamos!

What you'll get

Contratación INDEFINIDA con MAPFRE.

-Salario fijo 18.403,16€ brutos anuales + variables por consecución de objetivos.

El turno es de tarde (según convenio) entradas entre 14:00-16:00 y con salidas entre 21:30-23:30 según necesidades de planificación cumpliendo la jornada completa de 7,5 h/día.

-Jornada de lunes a domingo con 2 días de descanso a la semana, garantizando 2 fines de semana al mes.

Requisitos

Formación: Bachillerato, FP Grado Superior o estudios Universitarios. (imprescindible poder acreditar titulación)

Valorable experiencia previa en atención al cliente

You'll most likely need Spanish to apply.This job was automatically translated to English, .

Phone Customer Service Representative, Badajoz

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