Onboarding and Customer Service Specialist (M/F) en España
RemotoTrabaja desde cualquier lugar
HíbridoCombinación de oficina y remoto
Tiempo completoJornada semanal estándar
ContratoTemporal o freelance
€20,000 - €22,000 a year
Spain
Onboarding and Customer Service Specialist (M/F) en España is listed on Jobeax. Browse 80,000+ vacancies available.
You'll most likely need Spanish to apply.This job was automatically translated to English, .
What you'll do
Customer interaction in operational matters.
Training, supervision, and management of the team.
Ensuring compliance and control of SLAs.
Preparing periodic reports.
Process analysis.
Analyzing incidents that require greater control.
Correcting deviations in the event of failure to meet established objectives.
Executing the procedures established to achieve the level of Excellence.
Ensuring compliance with the different management systems implemented in the organization, including its policy and the set of requirements that comprise it.
How you'll work
Temporary contract: replacement for long-term sick leave.
Full-time: Monday to Friday from 09:00 to 18:00 (1 hour lunch).
Hybrid model: 3 days a week in the office and 2 remote (at the Cornellà offices).
Salary: 20,000 - 22,000 EUR gross per year.
Cobee card for flexible compensation, allowing you to enjoy additional tax and economic benefits.
What you'll do
Interlocución con cliente en cuestiones operativas.
Formación, supervisión y gestión del equipo.
Asegurar el cumplimiento y control de los SLA´s.
Realización de reportes periódicos.
Análisis de procesos.
Analizar las incidencias que requieran mayor control.
Corrección de desviaciones en caso de incumplimiento de los objetivos establecidos.
Ejecución de los procedimientos establecidos para la consecución del nivel de Excelencia.
Velar por el cumplimiento de los diferentes sistemas de gestión implantados en la organización, incluyendo su política y el conjunto de requisitos que lo conforman
How you'll work
Contrato temporal: sustitución IT baja larga duración.
Jornada completa: lunes a viernes de 09:00h a 18:00h (1h de comida)
Modalidad híbrida: 3 días a la semana en oficina y 2 en remoto (en las oficinas de Cornellà)
Salario: 20.000 - 22.000€ brutos/anuales.
Tarjeta Cobee para una retribución flexible, que te permitirá disfrutar de beneficios fiscales y económicos adicionales.
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